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Assistant Service Center Manager

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Geared for the Driven

At Ivy Lane Corp, a franchisee of Valvoline Instant Oil ChangeSM (VIOC), it all starts with our people. We demonstrate that belief every day by living a safety culture that protects our team members and guests. Our drive-thru oil change experience lets you stay in your vehicle. Plus, we’ve stepped up extra safety measures in line with CDC guidance. It’s our goal to not only serve but to earn the trust of our communities and have each other’s backs.

Whether you’re looking for a part-time job with flexible hours or a full-time career with excellent advancement potential, you’ll find it all at VIOC. With an award-winning training program and fair and honest values, we’re here to help you reach every milestone.

What you’ll do

As an Assistant Manager, you will blend technical and management skills to lead, develop and train others in providing superior customer service. No day is ever dull. You’ll be on the move, interacting with your team and customers to find the best solutions for their vehicle’s needs while building loyalty. You will also enjoy playing a role in your team members’ success. If you are ready to take the initiative, we’re here to help you put your career on the fast-track to success.

Deliver a positive first impression to each guest with a warm and friendly greeting
Build trust and win repeat, loyal customers
Assist the Service Center Manager (SCM) in the daily operation and oversight of the service center
Responsible for inventory, labor management and financial performance of the service center.
Become familiar with Environmental, Health & Safety (EH&S) compliance and other policies and procedures
Mentor, lead and train the team to optimize their development
Help maintain a clean, well-organized service center and facilitate a safe and secure working environment
Provide superior customer service leadership

How you’ll succeed

You are friendly and willing to work as part of customer-focused team
Have effective interpersonal, oral communication skills
Ability to perform mathematical calculations such as addition, subtraction, multiplication, division, and percentages
Knowledge of cash handling, facility and safety control policies and practices
Ability to occasionally lift up to 50 pounds
Be able to stand for extended periods of time and climb stairs
Have full mobility and are able to twist, stoop and bend
High school diploma or equivalent
Six months of supervisory experience or related experience/training preferred

Benefits include:

Competitive pay & flexible work schedule
On-the-job training
Paid biweekly
Company provided uniforms and tools
We promote from within-a commitment we are passionate about
No late evenings
Paid time off and holidays*
Medical, dental, vision, and 401(k) savings plans*

*Terms and conditions apply, and benefits may differ depending on location

Ivy Lane Corp is proud to be an Equal Opportunity Employer and welcomes everyone to apply. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

The Company endeavors to make its recruitment process accessible to any and all users. Reasonable accommodations will be provided, upon request, to applicants with disabilities in order to facilitate equal opportunity throughout the recruitment and selection process. Please contact Human Resources at 1-800-Valvoline or email 1-800Valvoline@valvoline.com to make a request for reasonable accommodation during any aspect of the recruitment and selection process. The contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications.

Average salary estimate

$45000 / YEARLY (est.)

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$40000K

$50000K

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What You Should Know About Assistant Service Center Manager, Valvoline

At Ivy Lane Corp, a franchisee of Valvoline Instant Oil ChangeSM (VIOC) in Alsip, Illinois, we believe that our people are the heart of our business. As an Assistant Service Center Manager, you'll find yourself in a vibrant environment where your energy, enthusiasm, and leadership skills will shine. Your primary goal will be to ensure that every guest receives a warm, friendly welcome and superior service. Throughout your day, you will be juggling various responsibilities from assisting the Service Center Manager with daily operations to overseeing inventory management and striving for financial performance. You’ll be actively involved in mentoring and training your team, fostering an upbeat atmosphere where everyone can thrive. One unique aspect of our roles is the focus on vehicle care while maintaining a drive-thru experience, helping to keep our team members and customers safe through our enhanced protocols. Your ability to connect with people will help build loyal relationships and make a significant impact on achieving team goals. If you’re passionate about vehicles and enjoy leading others, join us in our mission to create trust and satisfaction within our community. Here at VIOC, your career growth is just as important to us as our customers’ happiness, so together, we can accelerate your journey to success!

Frequently Asked Questions (FAQs) for Assistant Service Center Manager Role at Valvoline

What are the responsibilities of an Assistant Service Center Manager at Ivy Lane Corp?

As an Assistant Service Center Manager at Ivy Lane Corp, you will be responsible for assisting the Service Center Manager in overseeing daily operations, inventory management and ensuring the service center meets its financial performance goals. You will also be actively involved in mentoring and training team members to maintain high levels of superior customer service.