Technical Product Manager

As a Technical Product Manager at Vantage, your primary responsibility will be to transform the customer onboarding process into a streamlined, productized experience. You will identify common customizations across new client implementations, develop frameworks for onboarding, define integration capabilities, and build configuration and self-service tools. Collaboration across functions is also key as you drive efficiency improvements and establish metrics for onboarding success.

To succeed as a Technical Product Manager at Vantage, candidates should have 5+ years of experience in product management or a similar role, preferably in the SaaS or B2B fields. A strong understanding of APIs, data integration, and onboarding frameworks is crucial, alongside project management skills and experience with enterprise customer engagement to effectively identify technical requirements and onboarding challenges.

At Vantage, we believe in continuous professional development. We offer career development and continuing education allowances for our Technical Product Managers to keep their skills sharp. Additionally, you will have the chance to lead meaningful projects, access mentorship opportunities, and work in a supportive environment that values diversity and problem-solving.

As a Technical Product Manager at Vantage, you will engage with various tools and technologies primarily revolving around APIs and automation. You will also be involved in designing middleware, configuration tools, and customer data management systems to enhance onboarding efficiencies. Familiarity with billing systems and dev tooling will further aid in smooth integration processes.

Working at Vantage as a Technical Product Manager is all about collaboration and innovation in a blame-free environment. We embrace diversity, intellectual curiosity, and a problem-solving mindset, ensuring that you feel valued and supported. Our remote-first philosophy provides the flexibility for a balanced work-life, and we frequently engage in team building activities to maintain a fun and connected workplace.

In addressing customer onboarding, I focus on identifying common integration challenges and streamlining the process into self-service features. This involves collaborating closely with engineering to build tools that reduce manual interventions, allowing clients to configure their setups with ease. Transparency and communication with the customer success team are also essential to ensure a seamless transition.

In my last role, I analyzed the onboarding process, pinpointing bottlenecks that caused delays. By implementing a structured framework that allowed clients to self-serve for common configurations and collaborating with engineering to create essential APIs, I reduced the onboarding time by 30%, significantly improving customer satisfaction.

Prioritization starts with gathering data from customer feedback and integration analytics to identify the most requested features. I collaborate with cross-functional teams to assess technical feasibility and align initiatives with business goals, ensuring that the features we prioritize deliver maximum value to our clients.

Key metrics for measuring onboarding success include time-to-live for account setup, integration success rates, feedback from customer success teams, and error rates during onboarding. By continuously analyzing these metrics, I aim to iterate and enhance the process for future clients.

My experience includes over five years in SaaS and B2B environments, where I’ve developed a strong understanding of the unique challenges enterprise customers face. I’ve worked closely with clients to translate their technical requirements into product features that meet their needs and drive business outcomes.

I actively engage with industry publications, attend webinars and conferences, and participate in relevant tech forums. Networking with peers and staying updated on emerging technologies allows me to bring fresh insights into the product management processes.

Customer insights are at the heart of my development process. I believe that understanding user pain points and gathering feedback profoundly informs feature development and prioritization, ensuring that the solutions we provide are not only innovative but also genuinely address our clients' needs.

I prioritize regular communication through structured meetings and collaborative tools, fostering a culture of open dialogue. By establishing clear objectives and holding stakeholders accountable, we ensure that all teams are aligned and working towards a common goal.

To tackle integration challenges, I utilize thorough documentation of client systems, conduct regular assessments of integration capabilities, and invest in building robust APIs. Collaborating with engineering teams for proactive troubleshooting is also essential to identifying and resolving issues quickly.

I’m excited about the opportunity to work at Vantage because of its market-leading position in retail media and its innovative approach to customer onboarding. The culture of collaboration and commitment to professional growth resonates with me, and I believe my skills and experiences align well with your goals. I’m eager to contribute to shaping the onboarding experience for your clients.