Head of Product Ops

As the Head of Product Ops at Glean, you will be responsible for developing and leading a high-functioning team dedicated to the seamless planning and execution of our enterprise-focused SaaS offerings. This includes coordinating with Go-To-Market teams, enabling new product features, maintaining product roadmaps, and serving as a liaison between product management and R&D teams.

Candidates for the Head of Product Ops role at Glean should possess a Bachelor’s or Master’s Degree in Business, Engineering, Computer Science, or related fields, along with proven experience in product operations or a similar role. Strong communication skills, proficiency in project management, and an analytical mindset are key qualifications for this position.

In addition to the required qualifications, preferred skills for the Head of Product Ops at Glean include operational expertise, strong project and program management abilities, a keen understanding of product development cycles, and exceptional communication skills tailored to both technical and non-technical audiences.

The Head of Product Ops at Glean plays a vital role in aligning product initiatives with customer needs while leading OKR planning sessions to ensure that product goals align with company objectives. This strategic oversight helps maintain the integrity and effectiveness of our product strategies.

The working environment for the Head of Product Ops at Glean is collaborative and fast-paced, fostering a culture of innovation and teamwork. You'll have the opportunity to lead a talented team while working closely with various departments, allowing for rich collaboration and shared successes.

When discussing your experience in product operations, be sure to highlight specific roles where you’ve successfully led teams or projects. Talk about the impact your leadership had on product releases, adoption, and overall team efficiency, ensuring you connect your experience back to the specific needs of Glean.

Demonstrating your approach to cross-functional collaboration is key. Share examples of successful collaborations across departments, focusing on your communication style, problem-solving abilities, and how you ensure all stakeholders are informed and engaged throughout projects.

When answering this question, structure your response using the STAR method (Situation, Task, Action, Result). Clearly outline the process you improved, the steps you took to implement changes, and the measurable outcomes that resulted from your efforts. This showcases your ability to deliver tangible results.

Effective prioritization is crucial. Talk about specific strategies you use to evaluate project urgency and importance, such as using frameworks like the Eisenhower Matrix or Agile methodologies. Sharing a past experience where this was crucial can further validate your approach.

Discuss the project management tools and agile methodologies you are familiar with and why they are effective for product operations. Elaborate on your experience using these tools to facilitate collaboration and track progress to ensure successful outcomes.

Explain your strategies for maintaining clear and continuous communication between departments, such as regular updates, collaborative tools, and fostering a culture of openness. It's important to emphasize your role in minimizing misunderstandings and driving alignment.

Your answer should reflect a systematic approach to collecting feedback from stakeholders and customers. Discuss how you prioritize feedback for implementation, how you analyze it, and ensure it informs future product iterations.

Share a specific example, focusing on your facilitation techniques, how you aligned objectives across teams, and the subsequent results of the OKRs. Highlight your ability to motivate team members and ensure accountability.

Discuss how you proactively gather insights about industry trends through research, networking, and engaging with thought leaders. Mention any tools or platforms you use to track competitive analysis and how you leverage this information in your role.

When answering this question, emphasize qualities like emotional intelligence, adaptability, communication prowess, and a result-oriented mindset. Provide examples of how you’ve embodied these qualities in your previous roles and the impacts they had on your teams.