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Credit and Collections Analyst

Company Description

About Veolia North America

A subsidiary of Veolia group, Veolia North America (VNA) is the top-ranked environmental company in the United States for three consecutive years, and the country’s largest private water operator and technology provider as well as hazardous waste and pollution treatment leader. It offers a full spectrum of water, waste, and energy management services, including water and wastewater treatment, commercial and hazardous waste collection and disposal, energy consulting and resource recovery. VNA helps commercial, industrial, healthcare, higher education, and municipality customers throughout North America. Headquartered in Boston, Mass., Veolia North America has more than 10,000 employees working at more than 350 locations across the continent.

www.veolianorthamerica.com

Job Description

Position Purpose:  
Responsible for administering the region’s credit program consistent with credit policies, procedures, and departmental goals while minimizing bad debts and maximizing the return on accounts receivables by utilizing a variety of collections strategies to ensure improved operations and to determine risk/credit worthiness & payment received for customers who have been granted services

Primary Duties/responsibilities: 

  • Establish terms of payments and credit limits after reviewing and analyzing the available information on existing and/or potential customers.
  • Collect all assigned accounts receivable that have matured and maintain all active customer files to determine slow paying or lowest possible loss from bad debts.
  • Conduct special credit investigations and customer appraisals utilizing a variety of reports such as Dunn and Bradstreet & other sources to determine credit worthiness.
  • Must be able to understand D&B and other reporting sources to extend credit. And/or seek & obtain exemptions giving the business goals.
  • Develop customer credit histories to determine credit status prior to establishment of lines of credit.
  • Research invoice discrepancies for resolution of aged/ past due receivables and develop strategies to recover monies due Veolia.
  • Analyze in-house financial reports to identify potential problem cases and prepare various reports for management review.
  • Coordinate with other professionals within the region to discuss credit & collection issues, specifically leading credit and collection meetings with Operations and Sales Leadership

Qualifications

Education / Experience / Background: 

  • High School diploma or GED required
  • BS or BA in Business or related financial discipline preferred
  • 3 to 7 years related work experience in Commercial Collections and Credit

Knowledge / Skills / Abilities: 

  • Computer proficiency with Microsoft Excel
  • Strong team player
  • Excellent interpersonal and communication skills.
  • Time management: the ability to organize and manage multiple deadlines
  • Strong customer orientation
  • Ability to negotiate effectively
  • Ability to learn on the go due to situations, tools and end goals.
  • Able to demonstrate initiative in respect to tasks assigned
  • Ability to create & prepare reports as necessary.

Additional Information

BENEFITS 

Veolia's comprehensive benefits package includes paid time off policies, as well as health, dental and vision insurance. In addition, employees are also entitled to participate in an employer sponsored 401(k) plan, to save for retirement.  Pay and benefits for employees represented by a union are outlined in their collective bargaining agreement.

We are an Equal Opportunity Employer! All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. 

Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, subject to applicable law.

Average salary estimate

$70000 / YEARLY (est.)
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$80000K

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What You Should Know About Credit and Collections Analyst, Veolia Environnement SA

Are you an experienced Credit and Collections Analyst looking to make a real impact? Join Veolia North America, a leader in environmental services! At Veolia, based in Milwaukee, WI, you will take on the responsibility of managing the region’s credit program to ensure financial health and minimize bad debts. This role involves analyzing customer creditworthiness, establishing credit limits, and developing robust collections strategies that drive improved operations. Your day-to-day tasks will include conducting credit investigations, resolving invoice discrepancies, and maintaining organized customer files. You will collaborate with various departments and lead credit and collection meetings, pushing our goals forward with your initiative and teamwork. With 3 to 7 years of experience in commercial collections and credit, you’ll bring your outstanding communication skills and computer proficiency to the table. If you're a proactive problem solver with a strong orientation toward customer service, this role at Veolia North America is just what you’re looking for. Let’s maximize our accounts receivables together while helping our customers manage their resources efficiently!

Frequently Asked Questions (FAQs) for Credit and Collections Analyst Role at Veolia Environnement SA
What are the primary responsibilities of a Credit and Collections Analyst at Veolia North America?

As a Credit and Collections Analyst at Veolia North America, your primary responsibilities include administering the region's credit program, establishing terms of payment and credit limits, and collecting on accounts receivable. You will analyze customer creditworthiness, resolve payment discrepancies, and develop strategies to minimize bad debts while maximizing returns on accounts. Collaborating with different professionals within the company is also a key part of the role, as you’ll need to lead discussions on credit and collections issues.

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What qualifications and experience are required for the Credit and Collections Analyst position at Veolia North America?

To be considered for the Credit and Collections Analyst position at Veolia North America, candidates should have a high school diploma or GED, with a BS or BA in Business or a related financial discipline preferred. Most important is having 3 to 7 years of relevant experience in Commercial Collections and Credit. Proficiency with Microsoft Excel and strong communication, negotiation, and time management skills are also essential for success in this role.

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What skills are essential for a successful Credit and Collections Analyst at Veolia North America?

Essential skills for a successful Credit and Collections Analyst at Veolia North America include exceptional interpersonal and communication abilities, strong customer orientation, and effective negotiation skills. Additionally, candidates should be adept at managing multiple deadlines and demonstrating initiative in their tasks. Proficiency with financial analysis tools, particularly in Microsoft Excel, is needed to analyze reports and prepare management summaries.

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How does the Credit and Collections Analyst role contribute to Veolia North America's success?

The Credit and Collections Analyst role is vital to Veolia North America's success as it directly impacts the financial health of the company. By managing credit risks effectively, collecting overdue accounts, and resolving discrepancies, this role maximizes cash flow and reduces bad debts. Ultimately, these efforts support the company’s goal of providing outstanding services and solutions to customers in water, waste, and energy management.

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What is the work environment like for a Credit and Collections Analyst at Veolia North America?

The work environment for a Credit and Collections Analyst at Veolia North America is collaborative and professional. You will join a team of dedicated individuals who share a commitment to excellent performance and customer service. The company promotes a supportive atmosphere where employees can thrive by sharing ideas and strategies. With over 10,000 employees, working at Veolia North America also offers a diverse and dynamic setting that encourages growth and development.

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Common Interview Questions for Credit and Collections Analyst
Can you describe your experience with credit analysis and collections?

In your response, discuss the specific experiences you've had in analyzing credit reports, determining customer creditworthiness, and implementing effective collection strategies. Highlight any metrics or successes you've had in improving collection rates or reducing bad debt.

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What methods do you use to determine the creditworthiness of potential customers?

Outline your approach to assessing creditworthiness, which might involve reviewing credit reports, analyzing financial statements, and utilizing tools like Dunn and Bradstreet. Mention any specific techniques for identifying risks and making sound financial decisions.

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How do you handle disputes regarding invoices?

Explain your approach to resolving invoice disputes, including your communication style and any processes you follow to investigate and clarify discrepancies. Emphasize your ability to remain calm and courteous while advocating for both the company and the customer.

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Describe a time when you successfully negotiated payment from a slow-paying customer.

Share a specific example that demonstrates your negotiation skills. Describe the tactics you used to persuade the customer and how your approach ultimately led to a positive resolution for both parties.

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What software tools are you familiar with for managing credit and collections?

Discuss the software and tools you have used, such as ERP systems or financial management software, that assist you in managing accounts receivable. Highlight your proficiency in Microsoft Excel, including any advanced functions you can use.

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How do you prioritize your workload when managing multiple accounts?

Talk about your time management strategy—whether you use specific tools or techniques to keep track of deadlines and prioritize tasks according to urgency and importance, ensuring that you provide the best service for all clients.

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What strategies do you use to maintain customer relationships while collecting debts?

Emphasize the importance of maintaining positive relationships even during collection processes. Discuss approaches such as open communication, empathy, and understanding customer circumstances to encourage them to fulfill their obligations.

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How do you approach credit risk assessment for new clients?

Describe the steps you take when assessing credit risk for new clients, including gathering necessary information, analyzing their financial health, and making decisions based on comprehensive research to minimize risk.

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What experience do you have in leading meetings on credit and collection issues?

Share examples of your experience in leading meetings, focusing on your role in discussing challenges, presenting data, and collaborating with other departments like Sales and Operations to find solutions to credit-related issues.

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How do you stay knowledgeable about changes in credit laws and regulations?

Discuss your commitment to continuous education in the field of credit management. Whether through attending webinars, participating in professional organizations, or keeping up-to-date with industry publications, make it clear that you prioritize staying informed.

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Veolia group is the global leader in optimized resource management. With nearly 169,000 employees worldwide, the Group designs and provides water, waste and energy management solutions which contribute to the sustainable development of communities...

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Full-time, on-site
DATE POSTED
March 26, 2025

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