Senior ServiceNow Developer

At Verisign, the Senior ServiceNow Developer is responsible for leading the design and implementation of the ServiceNow platform, ensuring that it aligns with business goals while adhering to best practices in IT Service Management (ITSM) and IT Asset Management (ITAM). This includes managing upgrades, optimizing existing applications, and delivering innovative solutions while collaborating closely with business leaders and technical teams.

To qualify for the Senior ServiceNow Developer role at Verisign, candidates should have a minimum of 10 years of experience with ServiceNow, particularly in ITSM, ITAM, and other relevant modules. Additionally, proficiency in scripting languages, a strong grasp of ServiceNow integrations, and relevant certifications such as ServiceNow Certified Implementation Specialist and ITIL v3/v4 are highly desirable.

Verisign is committed to fostering a dynamic and flexible work environment that encourages career growth for Senior ServiceNow Developers. This includes access to various training programs, mentorship from experienced professionals, and opportunities to engage in innovative projects that challenge your skills and contribute to the team’s success.

As a Senior ServiceNow Developer at Verisign, you can expect a collaborative and inclusive workspace that supports flexibility, such as hybrid work schedules. The environment encourages innovation, with a focus on mentorship and teamwork, allowing for continuous improvement and knowledge sharing among professionals.

In this role at Verisign, a Senior ServiceNow Developer will work with a variety of technologies and methodologies, including JavaScript, Glide, REST/SOAP APIs, and Agile development practices. Knowledge of the ServiceNow platform and its functionalities is crucial, alongside familiarity with toolsets for integration and automation.

In an interview, it's crucial to detail your hands-on experience with the ServiceNow platform, highlighting specific modules you've worked with, such as ITSM and ITAM. Sharing examples of projects where you led implementations, navigated challenges, and achieved measurable outcomes will demonstrate your value.

Discuss your systematic approach to designing and optimizing the ServiceNow platform. Emphasize collaboration with stakeholders to align the design with business needs and technical best practices, and talk about methods you use to ensure scalability and performance.

Explain your commitment to mentoring, such as implementing regular check-ins, code reviews, and constructive feedback sessions. Sharing examples of successful mentorship relationships can highlight your leadership style and its impact on team performance.

Be prepared to provide a detailed example of a complex ServiceNow integration. Explain the context, technologies involved, and the challenges you faced, while emphasizing how you successfully navigated them and what results were achieved.

Mention specific resources such as forums, ServiceNow community events, or training sessions that you engage with to stay informed about the latest developments. Sharing your proactive approach to continuous learning demonstrates your commitment to your role.

When discussing a challenging project, focus on your leadership skills, how you approached problem-solving, and methods you used to ensure team collaboration. Highlighting the learning outcomes from the experience shows your resilience and adaptability.

Your answer should reflect a thorough understanding of compliance standards and frameworks relevant to ServiceNow. Explain how you incorporate governance best practices within your projects, ensuring all solutions meet security requirements.

Provide insight into your project management strategies when facing tight deadlines, such as prioritizing tasks, effective delegation, and maintaining clear communication with team members to ensure project goals are met.

Discuss key factors for success, such as stakeholder engagement, clear requirements gathering, meticulous planning, and user training. Real-life examples of successful implementations can showcase your understanding of the topic.

It's important to illustrate your ability to translate complex technical concepts into layman's terms. Share an example where you successfully communicated such concepts and the impact it had on stakeholders' understanding.