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Commercial Operations Manager

Company Description

Version 1 has celebrated over 26 years in Technology Services and continues to be trusted by global brands to deliver solutions that drive customer success. Version 1 has several strategic technology partners including Microsoft, AWS, Oracle, Red Hat, OutSystems and Snowflake. We’re also an award-winning employer reflecting how employees are at the heart of Version 1. 

We’ve been awarded: Innovation Partner of the Year Winner 2023 Oracle EMEA Partner Awards, Global Microsoft Modernising Applications Partner of the Year Award 2023, AWS Collaboration Partner of the Year - EMEA 2023 and Best Workplaces for Women by Great Place To Work in UK and Ireland 2023. 

As a consultancy and service provider, Version 1 is a digital-first environment and we do things differently. We’re focused on our core values; using these we’ve seen significant growth across our practices and our Digital, Data and Cloud team is preparing for the next phase of expansion. This creates new opportunities for driven and skilled individuals to join one of the fastest-growing consultancies globally. 

Job Description

We are looking for an experienced Commercial Operations Manager to take ownership of managing our commercial operations function concentrating on ensuring efficient delivery and improvement on BAU processes that enable the successful operation of the commercial function. The role will report to the Commercial Scalability and Operations Manager. In this role, you will work across all functions within commercial including Sales, Marketing, Revenue Operations, Deal Execution, Sales Enablement, Commercial Legal and M&A. You will be responsible for owning, managing and executing Business-As Usual processes across the operations team and driving incremental improvements (in systems, processes, and policies). The role includes managing a team of staff members.

Key responsibilities include:

  • 6 + years of Building and managing a hybrid operations delivery model involving local and offshore resource capacity, systems enablers, governance structures and KPI reporting for all key commercial functions.  
  • Managing the day-to-day activities of the commercial operations team, driving commercial-led initiatives and supporting broader company initiatives involving or impacting the commercial function
  • Managing the finances of the function including budgeting, forecasting and monthly spend for commercial OPEX, and remuneration planning and management spanning salary changes, bonus and commissions plans & payments processes.
  • Commercial headcount management including all processes relating to commercial Recruitment, Joiners and Leavers.
  • Technology enablement management including managing the internal commercial systems team and working with central Business Systems teams to deliver new and changed capabilities to support operations evolution, execution and automation.
  • Execution of and delivery of continuous improvement in (i) commercial contracts processing, (ii) data quality across our key systems of record, (iii) range, extent and value add of our KPI reporting and insights analysis, (iv) measurement and value add of our Customer Satisfaction (CSAT) processes, and, (v) automation of operational activities.
  • Execution of effective Governance and Operational cadence
  • Serve as the primary point of contact for Commercial personnel and broader business functions for ad-hoc information and support requests as needed.

Qualifications

We are seeking Manager level applicants with demonstrable experience of working in similar/related role(s). Experience of Commercial Operations in a similar organisation with good knowledge of Technology services & Consultancy exposure would be highly desirable/preferable (for a deeper appreciation of our IT Services/transformation expertise), but the role doesn’t require any technical skills per se – it’s about managing and scaling the operations of the sales team.

  • Capability to manage both ongoing Business-As-Usual operational activities as well as a range of parallel projects driving change in those operations.
  • Possess attributes including an ability to multi-task effectively, to work at both a detailed and macro level, and, to work effectively in an environment where both planned and unplanned activities arise on a daily basis.
  • Have excellent planning and organisation skills including the ability to prioritise and manage large volumes of work, to tight deadlines.
  • Strong relationship-building and influencing skills are required for working with a range of stakeholders across the commercial function and across the broader business.  
  • Excellent knowledge of MS Office productivity tools, in particular PowerPoint and Excel, including an ability to work with large, complex datasets.
  • Is highly discrete with sensitive information.
  • Some experience working with SaaS applications MS Dynamics 365, DocuSign CLM and Kimble Apps (aka Kantana), and, with reporting & visualisation tools including PowerBI would be beneficial.

Additional Information

At Version 1, we believe in providing our employees with a comprehensive benefits package that prioritises their well-being, professional growth, and financial stability. 

One of our standout advantages is the ability to work with a hybrid schedule along with business travel, allowing our employees to strike a balance between work and life. We also offer a range of tech-related benefits, including an innovative Tech Scheme to help keep our team members up-to-date with the latest technology. 

We prioritise the health and safety of our employees, providing private medical and life insurance coverage, as well as free eye tests and contributions towards glasses. Our team members can also stay ahead of the curve with incentivized certifications and accreditations, including AWS, Microsoft, Oracle, and Red Hat. 

Our employee-designed Profit Share scheme divides a portion of our company's profits each quarter amongst employees. We are dedicated to helping our employees reach their full potential, offering Pathways Career Development Quarterly, a programme designed to support professional growth. 

Average salary estimate

$70000 / YEARLY (est.)
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$60000K
$80000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Commercial Operations Manager, Version 1

Are you ready to take the next step in your career? Version 1 is on the lookout for a Commercial Operations Manager to join our dynamic team in Bengaluru, India! With over 26 years of excellence in Technology Services, we pride ourselves on driving customer success for global brands. In this role, you will be at the heart of our commercial operations, working alongside various teams including Sales, Marketing, and Revenue Operations. Your mission? To streamline our day-to-day operations, enhance our processes, and support our growth objectives. You’ll have the opportunity to manage and mentor a talented team, while also overseeing budgeting, forecasting, and personnel management. We’re seeking someone with at least 6 years of experience in a similar role, who thrives in a fast-paced environment and has a knack for relationship building. Whether you're driving initiatives or ensuring operational excellence, your contributions will be vital to the continued success of Version 1. Plus, enjoy a hybrid work schedule, innovative tech benefits, and a company culture that prioritizes your growth. If you’re passionate about leading a high-performing team and creating impactful change, we’d love to hear from you!

Frequently Asked Questions (FAQs) for Commercial Operations Manager Role at Version 1
What are the key responsibilities of a Commercial Operations Manager at Version 1?

As a Commercial Operations Manager at Version 1, you will manage all Business-As Usual processes, oversee the operations team, and drive improvements across various commercial functions. This includes handling finances, managing commercial headcount, leading technology enablement initiatives, and ensuring high data quality across key systems. You'll also be the primary contact for ad-hoc support for Commercial personnel.

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What qualifications are necessary to apply for the Commercial Operations Manager position at Version 1?

To qualify for the Commercial Operations Manager position at Version 1, you should have at least 6 years of relevant experience in commercial operations, ideally within technology or consultancy. Strong planning and organizational skills, proficiency in MS Office tools, and the ability to manage large projects and multi-task are essential. Skills in handling SaaS applications and reporting tools are also beneficial.

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How does Version 1 support the professional growth of a Commercial Operations Manager?

At Version 1, we are committed to your development. Our extensive benefits package includes opportunities for professional growth such as incentivized certifications with industry leaders like AWS and Microsoft. Our Pathways Career Development program offers quarterly support to help you reach your full potential, alongside a profit-sharing scheme that aligns your success with the company's.

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What is the work environment like for a Commercial Operations Manager at Version 1?

The work environment at Version 1 for a Commercial Operations Manager is dynamic and collaborative. You will work in a hybrid setting, balancing remote and in-office work, which promotes a work-life balance. You’ll interact with various departments, driving initiatives that impact the entire organization, all while being supported by a company that values employee well-being and innovation.

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How can a Commercial Operations Manager drive improvements in commercial processes at Version 1?

In the role of Commercial Operations Manager at Version 1, you can drive improvements by assessing current operations, identifying inefficiencies, and implementing streamlined processes. Focusing on key metrics and encouraging team feedback will support continuous improvement initiatives, enhancing customer satisfaction and operational efficiency.

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Common Interview Questions for Commercial Operations Manager
Can you describe your experience with managing commercial operations in a technology-focused organization?

When answering this question, focus on specific examples from your past roles. Highlight your key achievements in process improvement, team management, and how you’ve collaborated with sales and marketing teams. Be sure to mention any software or methodologies you’ve used for operational efficiency.

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How do you prioritize multiple tasks in a fast-paced work environment?

To effectively answer this question, outline your time management strategies. Describe how you assess urgency and importance of various tasks, perhaps using a prioritization matrix. Giving examples of past experiences where this skill was crucial can illustrate your approach.

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How do you measure the success of your commercial operations?

In your response, discuss KPIs that are relevant to commercial operations, such as sales conversion rates, customer satisfaction metrics, or operational efficiency metrics. Explain your experience with data analysis and how it has informed your decision-making process.

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What strategies do you use to ensure alignment between different operational teams?

Address this question by discussing your methods for fostering communication and collaboration. Examples may include regular team meetings, collaborative projects, or digital tools that enhance synergy between departments. Highlighting past successes in cross-departmental initiatives will strengthen your answer.

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How do you approach budget management and financial planning within commercial operations?

In your answer, emphasize your experience with financial forecasting, budget allocation, and tracking expenditures. Share specific examples from your career where your financial acumen led to cost savings or revenue growth. This will show your capacity for managing financial aspects effectively.

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Can you give an example of a successful project you led that improved commercial operations?

For this question, share a detailed story about a project you initiated, outlining the challenges, actions you took, and the results achieved. Be specific about the impact on operational efficiency or revenue, and relate how teamwork contributed to success.

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How do you motivate and manage your team members?

When responding, discuss your leadership style and examples of how you’ve cultivated a motivating environment for team members. Mention any tools or practices you use for effective team management, such as feedback sessions, recognition programs, or development opportunities.

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What is your experience with implementing new technologies in commercial operations?

Here, you should describe specific technologies you have implemented, how you assessed their impact, and the processes you followed for successful implementation. Discuss the importance of training and support for team members when introducing new tools.

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How do you handle conflicts within your team or between departments?

In your answer, outline your approach to conflict resolution. Discuss specific strategies you employ, such as open communication, conflict mediation, or fostering a culture of collaboration, and share real-life examples of conflict resolution.

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What insights do you consider important when analyzing commercial performance data?

In answering this question, touch on the key metrics you focus on during analysis, how you derive insights from data, and the actions you take based on your findings. Emphasize your analytical skills and experience with reporting tools.

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Version 1 proves that IT can make a real difference to our customers' businesses. We are trusted by global brands to deliver IT services and solutions which drive customer success. Our 1000 strong team works closely with our technology partners to...

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DATE POSTED
March 8, 2025

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