General Manager - job 1 of 5

As the General Manager at Via, you'll manage daily operations, resolve real-time operational issues, mentor your team, and ensure compliance with all policies and regulations. You'll also analyze data to maximize efficiency and oversee KPI metrics to improve service quality.

Candidates for the General Manager role at Via should have 8 to 10 years of experience in operations management and a Bachelor's degree. A proven track record of leadership and a strong commitment to customer service are also essential.

Via provides its General Manager with resources and support, including mentorship opportunities, access to performance metrics, and a collaborative work environment. We encourage innovative problem-solving to achieve operational excellence.

For the General Manager position at Via, strong communication, adaptability, leadership, and problem-solving skills are critical. You'll interact with a diverse range of stakeholders and need to foster a positive and productive team atmosphere.

The work culture at Via is dynamic and inclusive, emphasizing collaboration, innovation, and a commitment to customer service. As a General Manager, you'll be part of a team dedicated to improving public mobility while embracing diverse backgrounds and perspectives.

In answering this question, emphasize your operational management experience, particularly in tech environments. Highlight specific projects or challenges you've navigated and how those experiences prepared you for the dynamic role at Via.

Discuss your mentorship strategies, emphasizing how you customize your approach based on individual team members' strengths and areas for improvement. Share examples of how you've effectively built team morale and effectiveness.

When addressing this question, showcase your analytical skills. Describe the tools and metrics you use to evaluate operations, and provide a specific illustration of how your insights led to operational enhancements in past roles.

Explain your conflict resolution strategy, focusing on open communication and mediation skills. Mention how you prioritize creating a cohesive team environment and how you've successfully navigated conflicts in the past.

Share concrete actions you've taken to enhance customer experiences, such as implementing feedback mechanisms or training staff. Your examples should demonstrate a commitment to excellence in customer service, which aligns with Via's values.

Discuss your flexibility and adaptability, highlighting your approach to problem-solving in dynamic environments. Share a relevant success story where you effectively navigated changes in operations at short notice.

Address your communication style, adapting your approach based on the audience. Provide examples of how you've successfully engaged with various stakeholders, fostering relationships to drive results in previous positions.

Detail specific KPIs you've implemented or utilized in previous roles, explaining how you monitored results and made data-driven decisions to improve operational effectiveness, which is vital in the role at Via.

Discuss the systems or processes you've put in place to ensure accountability, such as regular check-ins, performance tracking, and clear goal setting. Emphasize how fostering a culture of accountability contributes to team success.

Express your enthusiasm for the transformative potential of Via's technology in transportation. Share your vision for contributing to the company's goals and how your passion aligns with improving mobility and sustainability in urban environments.