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Client Consulting Manager, PxD and Design - job 18 of 20

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The Strategy Manager, Product Experience & Design +Digital (PxDD) will be part of the team that is transforming our product development and design process into one that leverages human centered design practices with a focus on actively engaging clients in product development and co-creation. The Strategy Manager will be part of “design thinking” engagements that include ideation, iteration and testing. The engagements will be both onsite with internal product teams and offsite at client sites. The position is located in the San Francisco and will focus on North American products and clients. This role will also contribute to driving much of Visa’s new product roadmap through applied exploration and development. This role reports to the Director, PxDD.

The successful candidate will ideally have experience in FinTech/Payments and design thinking and will be responsible for supporting projects based on human centered design methods and working across functions (e.g. design, technology, products, etc.). The role requires the person to be comfortable with ambiguity, developing solutions that begin with the customer and rapid iterations of prototypes to deliver customer experiences that are simple, powerful, and exceptional. The role also requires the person to be comfortable and charismatic in front of clients. In addition, they will need to play a critical role in project management and strategy for the full lifecycle of product development - from ideation and working through to pilot processes which may require them to wear many hats (e.g., customer support, operations, reporting, etc.) They will bring prior experience in hands-on development of solutions, UI and prototypes, and a close knowledge of developments in consumer and payment related technology. They is creative and hands-on, has a bias for action and is able to inspire others with their vision. Lastly, the person should be a “SWAN” – someone who is smart, works-hard ambitious, and is nice!

Essential Functions

Manage work streams within integrated teams of Product, Design, and Engineering in the development of new products, using a digital-first mindset and the contemporary product management techniques of digital native companies (e.g., minimum viable product, rapid development, A/B testing and iteration)
Demonstrate in-depth knowledge of Visa’s capabilities and be able to apply them to clients’ business problems in order to actively engage with clients to co-develop meaningful solutions to address their business challenges.
Design, lead, and facilitate client workshops then synthesize insights into defensible visions, frameworks, and concepts using human-centered design and lean start-up processes.
Rapidly convert ideas into working prototypes, mashing together solutions/capabilities that exist within Visa or externally
Use business as a lens to inspire fellow designers about new possibilities by sharing innovative business models and product offerings with your teams.
Energize and improve the status quo using creativity and intelligent, calculated risks to deliver new products and processes that surpass clients’ expectations, demonstrating new methods, capabilities, and mindsets.
Work closely with internal and external product and partner teams to ensure alignment on goals/scope, plan critical path and operational risks, and ensure transparent communication
Drive coordination with core product teams to enable commercialization
Develop processes to support pilot programs including articulating the objective of the test, identifying and implementing operational support, defining and implementing reporting needs and tracking/reporting/summarizing results
Articulate the possibility, viability and feasibility of product recommendations
Create business cases and models using Visa data and external research to support the development of new products, services, solutions, and features
Conduct in-depth market testing using various qualitative and quantitative research methods
Complete large research projects to develop Visa’s point-of-view for the future of specific segments and technologies and turning them into “set plays” of repeatable processes Visa can utilize with clients
Conduct and lead client engagements with stakeholder managers representing Visa and our innovation Point-of-View to clients, industry leaders, and internal product managers.

This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.

Average salary estimate

$97500 / YEARLY (est.)

min

max

$85000K

$110000K

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What You Should Know About Client Consulting Manager, PxD and Design, Visa

As a Client Consulting Manager at PxD and Design in Ashburn, you will become an integral part of a vibrant team dedicated to transforming how products are developed and designed, especially in the exciting FinTech and Payments sector. This role is all about harnessing human-centered design practices and strategically engaging clients throughout the product development process. You’ll find yourself actively immersed in design thinking engagements, facilitating both ideation sessions and iterative testing either onsite with our innovative internal teams or offsite alongside our clients. Your mission? To help drive Visa's new product roadmap while navigating through ambiguity and crafting exceptional user experiences that keep the customer at the heart of everything. In this position, you'll be collaborating closely with creatives and tech enthusiasts from various functions including design, technology, and product management, showcasing your ability to inspire and lead efforts that push the envelope. The best part? You'll also play a crucial role in project management and strategic direction, managing the full lifecycle of product development from brainstorming through piloting. Bringing a hands-on approach, your creativity and ambition will shine as you develop meaningful solutions and prototypes that are both visually stunning and functional. In a domain where delighting clients is paramount, your charisma and dedication to excellence are what truly set you apart. If you resonate with being a

Frequently Asked Questions (FAQs) for Client Consulting Manager, PxD and Design Role at Visa

What are the key responsibilities of a Client Consulting Manager at PxD and Design?

The Client Consulting Manager at PxD and Design will play a pivotal role in managing work streams across integrated teams, leveraging contemporary product management techniques. Key responsibilities include facilitating client workshops, converting ideas into prototypes, and conducting market research to inform product development. The Manager will also coordinate closely with product and partner teams, ensuring alignment on goals and operational risks, while continuously innovating to surpass client expectations.