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Director - Site Reliability Engineering - job 9 of 20

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Visa’s Technology Organization is a community of problem solvers and innovators reshaping the future of commerce. We operate the world’s most sophisticated processing networks capable of handling more than 65k secure transactions a second across 80M merchants, 15k Financial Institutions, and billions of everyday people. While working with us you’ll get to work on complex distributed systems and solve massive scale problems centered on new payment flows, business and data solutions, cyber security, and B2C platforms.

The Opportunity: The Director - Site Reliability Engineering (SRE) is a critical part of our Visa Cloud platform strategy. In this role, you will be focused on ensuring Visa’s development platform and processes enable our software engineers to focus more on innovation than infrastructure. This role will guide the team responsible for implementation of proactive monitoring and build a culture of automated tooling and responsiveness. You must be comfortable working with software engineering teams and supporting their demanding needs to ensure the security, availability and performance of the platform.

Essential Functions:

You will guide the instrumentation of monitoring for the Visa Cloud Platform (IaaS/PaaS/Container as a service)
You will ensure the platform target SLAs are met and implement appropriate SLIs for supporting services
You will partner with peers within Operations & Infrastructure supporting ongoing maintenance and enhancement of the platform
To be successful in this role, you must focus your team on automating routine tasks in support of the platform
You will be responsible for managing the team workload and capacity ensuring time zone coverage and managing oncall support as necessary
To be successful, you must focus on team growth and liaise with your peers to understand upcoming projects and new platform capabilities to ensure the team is equipped to support the development community
The right candidate must be capable of supporting multiple internal stakeholders with a variety of technical challenges. Excelling in this role requires the ability to analyze and discern patterns in the myriad of issues that arise and propose solutions to these problems.
Visa Cloud SRE team has 24/7/365 operation model and work schedule will be required to work in shift or on call support model (weekend required)

This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.

Average salary estimate

$175000 / YEARLY (est.)

min

max

$150000K

$200000K

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What You Should Know About Director - Site Reliability Engineering, Visa

As the Director - Site Reliability Engineering at Visa, based in Ashburn, you’ll be part of a dynamic team that is at the forefront of reshaping the future of commerce. Visa’s Technology Organization is not just about transactions; it's a vibrant community of innovators tackling the challenges of a highly secure, high-volume payment processing network. In this strategic role, you’ll guide the implementation of proactive monitoring for the Visa Cloud Platform, ensuring that our illustrious software engineers can focus on pushing the boundaries of innovation instead of getting bogged down by infrastructure complexities. You’ll play a crucial role in cultivating a culture of automation within the team, ensuring we maintain the platform's security, availability, and performance standards. Your responsibilities will span across leading a talented group of professionals, managing workloads, and ensuring our team is well-prepared to support internal and external stakeholders. With a 24/7 operational model, you’ll also need to be adaptable, as weekend work and on-call support will be part of your responsibilities. Joining Visa means not only contributing to monumental projects but also engaging with forward-thinking team members who are dedicated to excellence in site reliability and operational integrity. Are you ready to take on this challenge and elevate our cloud solutions?

Frequently Asked Questions (FAQs) for Director - Site Reliability Engineering Role at Visa

What are the key responsibilities of the Director - Site Reliability Engineering at Visa?

The Director - Site Reliability Engineering at Visa is responsible for overseeing the performance and security of the Visa Cloud Platform. This includes guiding the team in proactive monitoring, ensuring that SLAs are met, and collaborating with Operations & Infrastructure for the ongoing maintenance of the platform. The role requires a focus on automating routine tasks, managing team capacity and workloads, and preparing to meet the technical challenges that arise from various stakeholders.