Director, Software Engineering - job 19 of 23

The Director, Software Engineering at Visa is responsible for designing, developing, and implementing a next-generation observability platform while collaborating with multiple teams to ensure high-quality solutions that meet business needs. The role includes overseeing the platform’s lifecycle, providing technical leadership, and maintaining the standards for scalability, security, and reusability within the company.

Candidates for the Director, Software Engineering role at Visa should have extensive experience in software engineering and leadership. A strong background in observability, metrics, tracing, and logging technologies is vital. Furthermore, proven abilities in team management, architecture design, and delivering scalable solutions are essential to align with Visa's operational objectives.

In the Director, Software Engineering role at Visa, you'll have a significant influence on internal standards by ensuring the observability platform meets high standards of scalability, security, and reusability. Your role will involve leveraging innovative technologies to modernize these standards, which directly impact Visa’s operational effectiveness.

The work environment for a Director, Software Engineering at Visa is collaborative and innovative. You’ll work in a hybrid model, allowing for flexible working conditions. You'll foster a positive team culture while promoting continuous learning and development among your engineering staff, which is vital for creative problem-solving.

Essential skills for the Director, Software Engineering position at Visa include strong leadership, strategic vision, technical expertise in software development, and excellent communication. A deep understanding of observability technologies, as well as project management skills, are also crucial for delivering high-quality solutions and achieving business goals.

When discussing your experience with observability platforms, focus on previous projects where you have led the design, implementation, or scaling of such systems. Describe specific metrics, tracing, and logging technologies you’ve utilized, and highlight the impact your work had on operational efficiency.

To effectively prioritize technical challenges, I analyze the potential impact on project deliverables and stakeholder needs. I also consider resource availability and align them with business goals. Discuss past examples where your prioritization led to successful project delivery.

I believe in a collaborative leadership style, fostering an environment where team members feel empowered to share their ideas and solutions. This promotes innovation and continuous learning, crucial in tech. Providing mentorship is also key to my approach.

To ensure quality standards in development, I implement rigorous testing and code review processes. I advocate for best practices in coding standards and utilize automated testing tools to catch issues early in the development cycle.

Highlight a specific project where your leadership was instrumental in overcoming challenges. Share metrics or outcomes that illustrate the project's success, including how your strategic vision guided the team and resulted in significant business impact.

I approach conflicts by fostering open communication and understanding differing perspectives. Resolving disputes collaboratively not only helps in finding solutions but strengthens team dynamics and builds trust.

My approach to cross-functional collaboration includes regular communication, setting clear expectations, and identifying common goals. Building strong relationships with other departments ensures alignment and smooth project execution.

I stay updated on technological advancements by attending industry conferences, participating in professional organizations, reading relevant publications, and engaging with online communities. This continuous learning enables me to bring innovative solutions to the team.

I typically track metrics such as deployment frequency, lead time for changes, and incident response times to evaluate project success. Analyzing these metrics provides insights into performance and areas for improvement.

I ensure team alignment with business goals through regular updates and discussions, setting clear objectives, and identifying how each team member's contributions fit within the larger picture. This transparency creates ownership and motivation to achieve shared goals.