Director, VCA Managed Services - Operations - job 10 of 24

The Director, VCA Managed Services - Operations at Visa is primarily responsible for leading a key managed services pillar. This includes developing and delivering solutions that improve client operations, achieving revenue targets, and fostering strong client relationships. The role encompasses consultative selling, offering development, solution delivery, and people leadership, ensuring a comprehensive approach to enhancing client performance.

Candidates for the Director, VCA Managed Services - Operations role at Visa typically possess a strong background in strategy consulting, program management, and business development. A solid understanding of the payments ecosystem is essential, along with executive presence and the ability to lead cross-functional teams effectively. Experience in managing complex client engagements and delivering tailored solutions is key.

The Director, VCA Managed Services - Operations at Visa ensures client satisfaction by engaging directly with senior stakeholders, understanding their needs, and tailoring offerings accordingly. Additionally, they oversee the delivery of services, ensuring that teams are aligned with client objectives and making necessary adjustments based on feedback, fostering a collaborative environment that emphasizes client goals.

Success in the Director, VCA Managed Services - Operations role at Visa requires excellent consultative selling skills, strategic thinking, and project management capabilities. Strong communication skills are essential for conveying complex ideas to diverse client stakeholders. Additionally, an ability to lead and inspire teams, coupled with industry knowledge, is crucial for delivering effective managed service solutions.

The Director, VCA Managed Services - Operations role at Visa is a hybrid position, allowing for a flexible balance between remote and in-office work. Employees are expected to work from the office 2-3 set days a week, fostering collaboration while also enabling a comfortable remote work culture, all based on business needs.

When developing new managed service solutions, I would start by conducting a thorough analysis of client needs and market trends. Collaborating with key stakeholders, I would identify white space opportunities and leverage Visa’s existing assets to create scalable solutions that address specific client challenges, ensuring that we meet their operational goals effectively.

To achieve revenue targets, I would focus on understanding client needs deeply, clearly articulating the value proposition of our solutions, and fostering relationships with key decision-makers. By implementing data-driven strategies and pricing models, I would ensure that our offerings are competitive and aligned with client expectations, ultimately driving growth.

Ensuring smooth project delivery starts with clear communication and well-defined objectives. I would establish regular touchpoints with delivery teams and conduct oversight at the steering committee level, making course corrections as necessary while empowering the teams to operate effectively towards our shared goals.

My experience with consultative selling involves actively engaging with clients to understand their specific challenges and crafting tailored solutions that address their needs. This approach not only fosters stronger relationships but also differentiates our offerings, showcasing the unique value we bring as a managed services provider.

Client feedback is paramount for shaping our offerings and enhancing service delivery. I prioritize creating channels for ongoing feedback, which allows us to adapt our services to better meet client needs and continuously improve our solutions to ensure client satisfaction and retention.

Handling conflicts requires strong diplomacy and communication skills. I aim to listen to all parties involved to understand their perspectives, seeking common ground and collaboratively developing solutions that address concerns while still aligning with overall business objectives.

To lead and motivate my team, I would prioritize open communication, setting clear expectations, and recognizing individual contributions. Encouraging professional development through mentorship and providing opportunities for team members to take on challenging projects will also foster an engaged and high-performing team.

I maintain an understanding of the competitive landscape by regularly engaging with industry reports, attending events, and networking with peers. This knowledge informs our offerings and helps me identify trends and emerging challenges that we can address with innovative managed service solutions.

My approach to customizing services involves thorough discussions with clients to understand their unique needs and objectives. I would then leverage Visa’s capabilities and partner assets to tailor our offerings, ensuring that we deliver the most relevant and impactful solutions.

In a previous role, I successfully closed a complex service contract by first building a strong relationship with the client to understand their pain points. Then, I crafted a proposal that directly addressed their needs while demonstrating the value and ROI of our solutions, leading to a win-win agreement that satisfied both parties.