Director, Visa Consulting and Analytics, Tech Advisory Practice - job 17 of 20

The Director, Visa Consulting and Analytics in the Tech Advisory Practice is responsible for managing and growing a critical segment focused on Technology Strategy and Implementation. This includes developing, pricing, and overseeing the delivery of services that help clients evaluate their technology architecture and implement their strategies. The director will liaise with clients, particularly high-level stakeholders, to tailor offerings that directly address their needs while meeting revenue targets.

To qualify for the Director, Visa Consulting and Analytics position, candidates typically need extensive experience in consulting, a background in managing tech strategies, and a firm understanding of the banking and payments sectors. Proven expertise in client engagement and stakeholder management is paramount, alongside solid entrepreneurial and general manager skills to drive revenues and deliver successful project outcomes.

In the Tech Advisory Practice at Visa, the integration of technology strategy and implementation means that the director oversees both the creation of a strategic technological roadmap for clients and the successful delivery of the resources needed for execution. This collaborative approach ensures that clients not only envision their technology future but also have the necessary developer teams to turn that vision into reality.

As the Director in Visa's consulting division, you are held accountable for achieving quarterly and annual revenue targets. This means not only driving sales through effective pitching and client engagement but also ensuring the successful execution of projects that lead to continued business growth.

In this role, collaboration spans a wide range of teams both internally at Visa and externally with partners. You'll work with various departments like digital marketing, data sciences, CRM, and risk management to ensure a comprehensive approach to client solutions. This collaboration is key to developing tailored offerings that meet client needs effectively while leveraging Visa's extensive capabilities.

In approaching technology strategy development for diverse clients, I start by deeply understanding their unique needs and challenges. Conducting thorough assessments of their current architecture helps me formulate tailored strategies. I believe in collaborative discussions with stakeholders to ensure alignment and ownership throughout the process.

Sure! In a previous role, I identified a key market need and developed a technology service that addressed it, leading to a 25% growth in revenue within two quarters. I engaged with potential clients to refine the offering and ensure it met their specific requirements, ultimately leading to successful sales.

To manage client relationships effectively, I prioritize open communication and regular check-ins, ensuring clients feel valued and informed throughout our engagements. Building trust by delivering solutions that align with their business objectives is essential, along with soliciting feedback to continuously improve our services.

I would describe my leadership style as collaborative and supportive. I encourage team members to share their ideas and expertise while ensuring everyone is aligned with our shared goals. By fostering an inclusive environment, I help empower teams to take ownership of their projects and contribute to innovative solutions.

I focus on a combination of qualitative and quantitative metrics, including client satisfaction, project timelines, revenue targets, and team performance. By reviewing these metrics, I can understand the project's impact and make necessary adjustments for future engagements.

Data analytics plays a crucial role in technology consulting by providing insights that inform strategy decisions. It allows us to assess current client performance, identify areas for improvement, and measure the success of implemented solutions based on data-driven outcomes. This enhances our recommendations and drives more effective strategies.

To tailor solutions effectively, I conduct industry-specific research and engage with stakeholders to understand unique challenges in each sector. By customizing our offerings based on these insights, we ensure that our solutions are relevant and actionable, leading to more successful implementations across various payments industry segments.

In a previous project, we faced unexpected challenges that delayed the timeline. I quickly gathered the team to assess the situation, communicated with the client, and adjusted our plan accordingly. By realigning resources and setting new milestones, we successfully delivered the project with minimal disruption, which strengthened the client relationship.

In a hybrid work environment, I ensure clear communication is maintained across all teams, regardless of location. I leverage collaboration tools to facilitate seamless interactions and set expectations for in-office days to build team cohesion while respecting individual work preferences.

What excites me most about the Director role at Visa is the opportunity to work at the forefront of technology and innovation in the payments industry. Leading a team that helps clients implement forward-thinking strategies is incredibly fulfilling, especially given Visa's extensive capabilities and resources to drive real impact.