Lead Systems Engineer - PRE - job 6 of 12

The Lead Systems Engineer at Visa is responsible for guiding the technical strategy and execution of our monitoring and observability platform. This includes ensuring that our development teams have access to robust tooling, promoting high security and availability, and adhering to enterprise compliance requirements. You'll be the driving force behind the implementation and maintenance of a cost-effective, transparent toolchain that supports our extensive software products.

To thrive in the Lead Systems Engineer role at Visa, candidates should possess a strong background in systems engineering, with experience in observability platforms and tools. A deep understanding of cloud infrastructure, security best practices, and enterprise governance is essential. Strong collaboration skills and the ability to communicate technical concepts to diverse stakeholders are also critical for success in this dynamic environment.

The Lead Systems Engineer plays a crucial role in enhancing the capabilities of development teams at Visa by implementing and optimizing the monitoring and observability platform. This support ensures that teams can efficiently deliver, observe, and maintain products, allowing for quicker diagnosis and resolution of issues, leading to improved service reliability and performance.

Visa's hybrid work model for the Lead Systems Engineer position allows for a blend of in-office and remote work. While some days will be spent collaborating with your team in the office, the exact schedule will be determined in consultation with your hiring manager, providing the flexibility to balance professional contributions with personal commitments.

A successful Lead Systems Engineer at Visa should have hands-on experience with various monitoring and observability tools, cloud services, and infrastructure automation technologies. Familiarity with programming languages, data analysis tools, configuration management systems, and compliance frameworks is also important to effectively manage the platform and support development teams.

In answering this question, highlight specific platforms you’ve worked with, detailing your role in implementing or improving them. Discuss how you ensured high availability and security, as well as examples of how these platforms benefited your previous teams.

Share examples of how you’ve effectively communicated and worked with teams across Operation, Infrastructure, and Development. Emphasize your commitment to understanding their needs and how you foster a team environment that encourages feedback and dialogue.

Discuss specific compliance frameworks you are familiar with and the measures you take to ensure that systems adhere to these guidelines. Illustrate your approach with real-life examples of challenges faced and how you successfully navigated them.

Explain your methodology for performance monitoring, including the tools you use and the metrics that matter most. Share a case where your interventions made a significant impact on system performance.

Discuss your hands-on experience with cloud platforms (e.g., AWS, Azure, Google Cloud) and how you’ve utilized their services to enhance observability. Be sure to include specific tools and frameworks you’ve implemented.

Share a compelling story about a project where you took the lead, detailing the objectives, your role, and the outcomes. Highlight your leadership style and how you ensured alignment among various teams.

Identify a specific challenge in your previous work. Discuss your thought process, the actions you took, and the ultimate resolution. This shows your problem-solving abilities and resilience.

Talk about the resources you use, such as industry blogs, webinars, and professional communities. Mention any certifications or training you’ve pursued that relate to new technologies.

Articulate your belief in a specific skill, such as leadership or technical proficiency. Provide justification for your choice by linking it to your experiences and how it led to team success.

Explain your approach to knowledge sharing, from creating training programs to conducting hands-on workshops. Offer examples of successful training sessions you facilitated in the past.