Product Associate - job 2 of 13

The Product Associate at Visa is primarily responsible for driving product strategy, gathering feedback, authoring user stories, and ensuring cross-functional collaboration. This role requires translating business needs into product requirements for payment authentication solutions, primarily through the Visa Payment Passkey product.

To excel as a Product Associate at Visa, candidates typically need a background in product management, strong communication skills, and familiarity with payment technologies. Additionally, experience in writing product requirements, user stories, and engaging with various stakeholders is essential.

The Product Associate plays a crucial role in Visa’s payment authentication by collaborating with global teams to develop and deliver innovative solutions like Visa Payment Passkey. They gather insights, inform strategy, and help operationalize solutions that enhance the consumer experience.

A Product Associate at Visa will be involved in various projects including product strategy development, product feedback analysis, and execution of new features for payment authentication technologies. Their projects will aim to enhance security and improve user experience for Visa's offerings.

The hybrid working model for the Product Associate role at Visa involves a combination of remote and in-office work. The specific number of days required in the office will be discussed with the hiring manager, providing flexibility while ensuring team collaboration.

When answering this question, provide specific examples of how you have effectively authored product requirements in previous roles, emphasizing your understanding of user needs and how these requirements translated into successful product features. Demonstrate your ability to communicate technical requirements to both technical and non-technical stakeholders.

Highlight your methods for collecting feedback, such as surveys, interviews, or user testing sessions. Describe a situation where you successfully integrated client feedback into a product, showing how it positively impacted the project outcomes and user satisfaction.

Discuss your strategies for fostering collaboration, such as regular communication, status meetings, and shared documentation. Provide examples of how you have navigated conflicts and ensured alignment among various teams to push a project forward.

Share the specific tools or frameworks you are familiar with, like Agile or Scrum methodologies. Illustrate how these processes have helped you create clear user stories and acceptance criteria that guide development teams effectively.

Explain how you assess urgency and importance when prioritizing tasks. Provide concrete examples of project management tools or frameworks you've employed to ensure milestones are met while maintaining high-quality standards. Discuss the balance between flexibility in adapting to changes and sticking to timelines.

Use the STAR method (Situation, Task, Action, Result) to structure your answer. Share a specific challenge you encountered, the steps you took to address it, and the positive results that followed, highlighting your problem-solving skills and resilience.

Talk about the resources you utilize, such as industry publications, webinars, or professional networks. Show your passion for continuous learning and how it translates to your proactive approach to product management.

Discuss the importance of user experience in building secure and accessible payment solutions. Provide examples of how you've prioritized user experience in previous projects and the positive impact it had on customer satisfaction.

Discuss the techniques you would use to report effectively, such as creating concise presentations or dashboards that highlight key progress metrics, risks, and next steps. Emphasize your focus on transparency, clarity, and actionable insights.

Share your passion for technology and finance. Discuss experiences that have shaped your interest in product management, particularly how they relate to enhancing consumer experiences and driving innovation within the fintech industry.