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Senior Director, Global Head of Design - job 11 of 22

We’re looking for a Visionary Global Head of Design to join our Global Brand Creative Studio and lead us in our continued mission to build the iconic brand of VISA.

The ideal candidate will be a strategic design leader with a proven track record of leading highly successful, award winning, global design teams - either within advertising agencies or at brand-side internal creative studios. A strong portfolio of work is a must.

You must have a passion and a background in visual design systems that can work globally across every single touchpoint no matter how big or small. Your experience needs to show that you have done the job of spearheading and leading a global visual brand refresh as well as implementing this visual system across multiple touchpoints, languages and countries.

In addition to being a systems thinker, you must have a passion and a portfolio to prove how design can be used to influence culture and be a part of cultural conversation. Fresh unique, conceptual thinking in this space is a must. You must be strategic in your thinking and have an ability to articulate and execute global design strategy. You must be ahead of all trends including AI and ensure that the brands that you have touched are current, innovative and always looking forward.

A building mentality is a must - you must have the ability to build, hire and mentor a talented team that consistently produces innovative and cohesive creative design solutions across the full spectrum of the media mix. You need to be able to thrive in a global environment, and must be comfortable guiding internal design teams, agencies and production partners, but also willing to roll up your sleeves to do the work, when necessary, as a designer yourself.

You must have the experience in motion, social, content, and art direction. You should be comfortable leading a photoshoot, as much as guiding an animated short. You should have a deep knowledge of how best to implement design in the social space, in film, and in experiential.

Effortless collaboration is a must - as this role will work closely with regions across the world to ensure best in class creative is implemented. You must have a genuine appetite for building - for building and motivating people, for building a culture that fosters creativity, for building teams, and for building new capabilities. You will be responsible to lead a team of designers and work closely with all agency partners and report into the VP Global Brand Creative.

Does this sound like you?

Essential Functions

Build a Center of Design Excellence

  • Be a part of the Creative Studio leadership team who will support in strategically shaping and building upon the vision and operating model for the Global Creative Studio.
  • Be a doer by leading by example rolling up your sleeves to do the work when necessary and inspiring others with clear guidance in the craft. You need to have the skillsets in multiple programs to design, concept and implement best in class creative work that pushes us forward.
  • Being a thought leader on trends, products and applications to support our team to move forward.   
  • Build and maintain key relationships with senior Marketing executives by demonstrating a deep understanding of the global design needs and a commitment to driving a cohesive brand across all touchpoints.
  • Ensure the Global Creative Studio is delivering best-in-class capabilities and partnership across all regions instilling a culture of collaboration
  • Consistently deliver crafted creative design solutions for the VISA brand ecosystem on a global scale.
  • Consistently innovating and staying ahead of design tools, trends and capabilities to ensure VISA is always a future forward brand.
  • Influence and inspire teams across the globe with beautifully crafted and strategic creative design
  • Guide photoshoots for the brand - being on set and art directing - guiding teams of photographers to capture the assets and ensuring a very high level of craft in everything.

Build relationships

  • Help lead, inspire and manage both internal and external agency partners in creative design, execution and production
  • Ensure external agencies become an extension of the team – radical collaboration is a must with a deep trust, and mutual respect between all partners to get the work done.              
  • Provide thought partnership to business partners both regional and global and regularly make recommendations on directions to improve area under scope

Build upon a culture that fosters remarkable creativity

  • Contribute to an environment that fosters remarkable creativity by providing inspiration, thought leadership, and mentorship for the creative studio.
  • Maintain a culture where people love to work (and want to come and work), feel they can flourish, and are proud of what they contribute
  • Support the development of remarkable ideas - across a variety of marketing touchpoints - that resonate with our audiences, earn an outsized share of cultural conversation, and create competitive advantage.
  • Influence and achieve consensus on direction, priority, and decision making of area under scope
  • Ensure quality output in all creative output. 

This is a hybrid position based in either our Los Angeles, CA or San Francisco, CA offices. Expectation of days in office will be confirmed by your hiring manager.

Average salary estimate

$175000 / YEARLY (est.)
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$150000K
$200000K

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What You Should Know About Senior Director, Global Head of Design, Visa

Join VISA as the Senior Director, Global Head of Design in our dynamic San Francisco office and help us craft an iconic brand that resonates worldwide! If you're a visionary design leader with an impressive portfolio of award-winning work, we want to hear from you. In this role, you'll spearhead a global brand refresh and implement comprehensive visual design systems that span all touchpoints. Your passion for design must be evident as you advocate for how impactful visuals can stir conversations in culture. As a strategic thinker, you'll guide our creative teams while keeping us ahead of the latest trends, including AI innovations. Building and mentoring a talented team is key, as you'll create an environment that celebrates creativity and collaboration. Leveraging your expertise in motion, social content, and art direction, you'll manage photoshoots and oversee the creation of stunning visuals that engage audiences globally. Your strong relationship-building skills will enhance partnerships with internal teams, agencies, and production partners, ensuring we deliver cohesive and beautiful creative solutions. If you're ready to inspire and elevate our design capabilities while crafting a cultural narrative for VISA, let's connect and explore this exciting opportunity together!

Frequently Asked Questions (FAQs) for Senior Director, Global Head of Design Role at Visa
What are the primary responsibilities of the Senior Director, Global Head of Design at VISA?

The Senior Director, Global Head of Design at VISA is responsible for leading and mentoring a talented design team, implementing impactful visual systems, managing key relationships with agency partners, and executing a global brand refresh. The role also requires a strategic approach to design that influences cultural conversations and trends.

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What qualifications should candidates possess for the Senior Director, Global Head of Design position at VISA?

Ideal candidates for the Senior Director, Global Head of Design position at VISA should have a proven track record in leading successful global design teams, a strong portfolio showcasing their work, and extensive knowledge in visual design systems. Experience in strategic thinking, mentorship, and a passion for contemporary design trends is essential.

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How does the Senior Director, Global Head of Design ensure collaboration and creativity at VISA?

The Senior Director, Global Head of Design fosters collaboration by building strong relationships with both internal teams and external agencies. This role emphasizes a culture of trust and mutual respect, encouraging innovation and open dialogue to achieve remarkable creative outputs that set VISA apart.

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What is the work environment like for the Senior Director, Global Head of Design at VISA?

The work environment for the Senior Director, Global Head of Design at VISA promotes creativity and collaboration. The role is hybrid-based in Los Angeles or San Francisco, fostering a culture where team members are inspired to contribute and flourish. The focus is on delivering high-quality creative work while ensuring a supportive team atmosphere.

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What types of projects would the Senior Director, Global Head of Design work on at VISA?

The Senior Director, Global Head of Design at VISA will work on a variety of projects, including leading global brand refresh initiatives, guiding photoshoots, and developing creative solutions that resonate across multiple media channels. This role ensures the creation of cohesive designs that enhance VISA's brand presence worldwide.

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Common Interview Questions for Senior Director, Global Head of Design
Can you describe your experience leading global design teams?

In answering this question, highlight specific examples from previous roles where you successfully led design teams across different regions. Emphasize your approach to mentorship, collaboration, and how you integrated feedback from diverse stakeholders to achieve alignment and quality in design output.

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How do you stay ahead of design trends?

Discuss the methods you use to keep updated on industry trends, such as attending workshops, webinars, networking with other professionals, and following influential design blogs. Share how you’ve successfully applied these trends in previous projects to innovate and engage audiences.

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What is your strategy for implementing a global visual brand refresh?

Outline your step-by-step approach to a brand refresh, from research and concept development to collaboration with cross-functional teams and external partners. Highlight your focus on consistency and cultural relevance in design during the execution phase.

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How do you approach mentorship within design teams?

Share your philosophy on mentorship, including how you identify strengths and areas for growth within your team. Provide examples of mentoring relationships you’ve cultivated and how these contributed to the team's overall performance and development.

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Can you give an example of a successful project you led that influenced culture?

Choose a specific project where your design work ignited conversations or trends within popular culture. Be sure to discuss the design choices you made, the objectives of the project, and the metrics used to measure its impact.

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What role does collaboration play in your design process?

Explain how vital collaboration is in your design workflow. Discuss the tools and techniques you implement to foster collaboration, and share examples of successful collaborations with other departments or external teams.

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How do you measure success in your design initiatives?

Discuss the key performance indicators (KPIs) you use to measure the success of design projects, such as audience engagement, brand awareness, or conversion rates. Emphasize the importance of ongoing feedback and adaptation to improve future initiatives.

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What is your experience with motion, social, and experiential design?

Provide an overview of your experience in these specific areas of design. Mention any notable projects you’ve led, the impact they had, and your understanding of how each medium functions uniquely in brand storytelling and audience engagement.

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How do you approach feedback from clients or stakeholders?

Share your strategy for receiving and incorporating feedback in your design process. Emphasize a constructive and proactive approach, focusing on how you ensure that stakeholder input aligns with the overall creative vision while maintaining project integrity.

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Describe a time you had to manage a challenging design project successfully.

Choose an example of a challenging project where you encountered significant hurdles. Describe the obstacles faced, your problem-solving approach, and the successful outcome, making sure to highlight how you utilized your leadership skills to turn the project around.

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Visa Inc. operates as a payments technology company worldwide. The company facilitates commerce through the transfer of value and information among consumers, merchants, financial institutions, businesses, strategic partners, and government entiti...

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Full-time, hybrid
DATE POSTED
April 3, 2025

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