Senior Manager, Product Solution Design - job 4 of 21

As a Senior Manager, Product Solution Design at Visa, you will be responsible for technical solutioning, client engagement, and embodying the 'voice of the customer.' This role involves engaging deeply with clients to drive tailored solutions through comprehensive discussions and workshops. You'll support pre-sales engagements with key distribution partners, deliver technical sales solutioning for B2B payment capabilities, and work closely with various teams to manage onboarding processes and optimize product integration. Your responsibilities will also extend to identifying new business opportunities and communicating Visa's product roadmap effectively.

The ideal candidate for the Senior Manager, Product Solution Design at Visa should possess a blend of business acumen and technical expertise in payments. Generally, a solid background in client management, product development, and a robust understanding of B2B payment solutions are necessary. Candidates should exhibit leadership qualities and have hands-on experience in driving client-focused results, along with the ability to work collaboratively with cross-functional teams. Prior experience in technical sales solutioning and familiarity with FinTech environments are also vital qualifications.

In the Senior Manager, Product Solution Design role at Visa, you'll play a key part in optimizing and expediting the partner onboarding process. This includes actively engaging with partners to understand their feedback, developing metrics to highlight success criteria, and assisting them in navigating the Visa Developer platform effectively. By identifying the specific requirements of each partner, you'll support their seamless integration into Visa's commercial solutions, ensuring they can leverage our innovative offerings to their fullest potential.

Visa offers a supportive and dynamic work environment for the Senior Manager, Product Solution Design role in Austin, embracing a hybrid work model. This means you'll have the flexibility to work remotely while also having set days in the office for collaborative efforts with your team. Visa encourages a culture of innovation and open communication, making it possible for you to contribute ideas and drive change while building impactful relationships with clients and partners alike.

As a Senior Manager, Product Solution Design at Visa, the opportunities for career growth are vast. You will gain hands-on experience in a rapidly evolving industry, develop critical technical and leadership skills, and have the chance to influence the trajectory of B2B payment solutions. Additionally, your work will allow you to build a robust network of relationships with clients and stakeholders, which can open doors for future advancement within Visa and throughout the payment solutions industry.

To effectively understand client needs, I would implement strategies like conducting focused discovery sessions and workshops, engaging in active listening, and utilizing feedback mechanisms for continuous improvement. Building relationships through these personalized interactions allows me to pinpoint specific business requirements and align our solutions with their value drivers.

In a previous role, I collaborated with a major client to identify gaps in their payment processing systems. By conducting a thorough needs analysis, we developed a tailored virtual card solution that streamlined their operations. This resulted in a 30% improvement in transaction efficiency and strengthened our partnership with the client, showcasing the value of combining technical innovation with deep client understanding.

Technical expertise is crucial in the Senior Manager, Product Solution Design position as it enables effective communication with both clients and internal teams regarding B2B payment capabilities and complex solution designs. Understanding the technical aspects of our products allows me to provide clear guidance in pre-sales engagements, ensuring our solutions are precisely configured to meet client expectations and deliver real business value.

Ensuring successful implementation of Visa's commercial solutions involves a combination of proactive partner engagement, thorough training, and ongoing support. By fostering strong relationships and communicating regularly with partners during the integration phase, I can identify potential challenges early on and address them swiftly, ensuring a seamless transition to our solutions.

To drive adoption of new payment solutions, I advocate for a multifaceted approach that includes showcasing real-life case studies, offering workshops, and providing tailored support to clients. Highlighting the tangible benefits and efficiencies of our solutions helps clients see their value, while regular follow-ups and feedback would ensure they feel supported throughout their adoption journey.

When prioritizing competing projects, I assess each project's strategic alignment with Visa's goals and client needs. Utilizing tools for task management and communication with stakeholders ensures transparency about deadlines and resource allocation. Regular check-ins help me stay on track, enabling me to pivot and adjust priorities when new opportunities arise.

My experience with API integrations in B2B payments encompasses collaborating with technical teams to design and implement seamless integration processes. I have worked on several projects that required customizing API solutions to fit specific client use cases, thus enhancing payment functionalities while ensuring compliance with industry standards.

Building trust with clients requires consistency, transparency, and delivering on promises. I focus on regular communication to keep clients informed about project statuses and solicit their feedback, demonstrating that their opinions matter. Being a reliable resource and providing tangible solutions solidifies my role as a trusted advisor.

Managing cross-functional teams has been pivotal in my previous roles, as it ensures alignment across various departments such as sales, technical, and product development. I prioritize creating a collaborative atmosphere where each member voices their insights and ideas. Regular updates and joint meetings facilitate knowledge sharing and professional development, leading to stronger, more cohesive project outcomes.

In the Product Solution Design role, I focus on metrics like customer satisfaction scores, adoption rates of new solutions, and time-to-market for deployments. Tracking partner feedback and engagement levels ensures we continuously adapt our strategies to enhance value and meets expected outcomes efficiently.