Job details

Service Experience Analyst - job 18 of 43

Get a free resume review

The Analyst role is within Global Client Services Loyalty VAS Go-To-Market Services organization and maintain the developed operational experience in a repeatable and scalable process for Loyalty Products, a Visa proprietary application.

Global Client Services Loyalty Go-To-Market Services organization helps issuers, merchants, and acquirers execute marketing promotions that change and reward cardholder behavior, increase revenue and build deeper, more profitable customer relationships. Our robust loyalty applications provide options for program customization and enhanced cardholder experiences, helping our clients to differentiate their loyalty programs from the competition.

The ideal candidate will be a self-motivated, highly collaborative team player who is proactive at identifying and resolving issues. This individual contributor position is based Atlanta office location. Relocation assistance cannot be provided.

What you’ll do:

Your responsibilities will grow with the role, but the list below provides a picture of the tasks you’ll be doing at the outset:

Develops a subject matter expertise on Loyalty services and provide proactive operational support with minimal direction.
Liaisons with product management team to identify support or implementation gaps prior to product rollouts and assist in resolution of those gaps.
Communicates technical and business changes to internal staff with various levels of technical knowledge.
Implements methodologies for analyzing changes, identifying impacts, communicating potential impacts to Client Support staff including populating internal knowledge bases.
Coordinates and influences cross-functional Visa teams (globally and regionally) in technology, product management, marketing, and/or client services organizations to ensure delivery on commitments.
Responsible for own workflow assignments and take initiative to resolve problems and meet deadlines.
Analyze and explore optimization opportunities to create seamless customer experience for our internal and external stakeholders.

What you'll bring:

A passion for solving problems.
A way with words that makes technical topics easy to understand.
A keen eye for getting to the root cause of an issue.
A love of helping people.
An ability to manage multiple tasks and keep them all on track.
Able to jump into projects outside of your comfort zone at a moment’s notice.

This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.

Average salary estimate

$70000 / YEARLY (est.)

min

max

$60000K

$80000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Service Experience Analyst, Visa

Join Visa as a Service Experience Analyst in our Atlanta office, where you'll play a vital role in shaping the operational experience for our Loyalty Products. As part of the Global Client Services Loyalty VAS Go-To-Market Services team, you'll help issuers, merchants, and acquirers execute marketing promotions that enhance cardholder engagement and drive revenue. Your journey starts with developing deep subject matter expertise on our Loyalty services, allowing you to provide proactive operational support. You'll liaise with product management to identify any support or implementation gaps before product rollouts and assist in resolving these issues. Your communication skills will be essential as you relay technical and business changes to team members with varying levels of expertise. Embrace the opportunity to implement analytical methodologies that help our internal teams understand changes and their impacts on client support. As a key player in coordinating cross-functional teams globally and regionally across technology, marketing, and client services, you'll ensure we meet our commitments effectively. We're looking for someone self-motivated and collaborative, who can manage their own workflow and take initiative to overcome challenges. If you love problem-solving and making technical topics accessible, and enjoy the thrill of working on various projects, this might be the perfect fit for you. Note that this is a hybrid role, allowing you the flexibility of in-office and remote work days, which will be discussed with your hiring manager during onboarding.

Frequently Asked Questions (FAQs) for Service Experience Analyst Role at Visa

What are the primary responsibilities of a Service Experience Analyst at Visa?

As a Service Experience Analyst at Visa, you'll be crucial in developing expertise on Loyalty services, providing operational support, and liaising with the product management team to identify and resolve implementation gaps. You'll communicate technical changes to internal staff, analyze data to find optimization opportunities, and coordinate with cross-functional teams to ensure commitments are met.