Sr. Manager - job 6 of 25

A Sr. Manager at Visa Technology & Operations LLC is responsible for various critical operations, including monitoring processing systems, ensuring timely execution and availability, and facilitating maintenance activities. This role also involves resolving issues, conducting root cause analyses, and supervising Sr. Site Reliability Engineers to enhance overall operational efficiency.

To qualify for the Sr. Manager position at Visa Technology & Operations LLC, candidates typically need a strong background in technology operations, significant experience in leadership roles, and knowledge of site reliability engineering principles. A degree in computer science, engineering, or a related field is advantageous.

Key responsibilities of the Sr. Manager at Visa Technology & Operations LLC include monitoring system processes, detecting and resolving problems, planning execution changes, supervising team members, and providing 24x7 on-call support, along with contributing to knowledge management and improvement initiatives.

Yes, the Sr. Manager position at Visa Technology & Operations LLC allows for partial telecommuting. This flexibility helps achieve a work-life balance while maintaining critical operational oversight in Austin, Texas.

As a Sr. Manager at Visa Technology & Operations LLC, domestic travel is required about 5-10% of the time. This travel may be to collaborate with teams at other locations or attend team meetings and training sessions.

In my experience, effective prioritization relies on understanding deadlines, project impacts, and team strengths. I often categorize tasks by urgency and importance, leveraging project management tools to create clear roadmaps and delegate appropriately.

Certainly! In a previous role, we encountered a significant processing downtime. I quickly assembled a team to run problem bridges and analyze the situation, leading to the identification of a configuration error that we rectified. This experience taught me the value of calm, decisive leadership during crises.

I believe in maintaining an open communication channel through regular stand-ups, updates, and team meetings. In addition, we utilize a shared knowledge repository where team members can document insights and solutions for others to reference.

Training and development are integrated into our team's routine. I encourage continuous learning through workshops, one-on-one mentoring, and access to online resources. By aligning training with both individual and business objectives, we keep our skills sharp and relevant.

I adopt a proactive approach to identifying improvements by analyzing performance metrics and soliciting feedback from team members. I encourage an innovation mindset that promotes experimentation and agile methodologies to implement changes swiftly.

Conflicts are best addressed head-on with open dialogue. I facilitate discussions between involved parties, encouraging them to express their perspectives while focusing on collaboration and finding amicable solutions. Promoting a culture of respect is key.

Managing on-call support requires careful scheduling and role clarity. I ensure the team rotates on-call duties equitably and establish incident response protocols that are rehearsed in advance to ensure efficient resolution of issues, keeping downtime minimal.

Compliance starts with a clear understanding of policies, which I ensure my team knows through training sessions and handbooks. Regular audits and reviews are conducted to assess adherence and provide feedback for continuous improvement.

I stay current with industry trends by following recognized publications, attending conferences, and joining professional networks. Additionally, I encourage my team to engage in learning communities to share knowledge and insights.

I'm driven by the challenge of simplifying complex operations and creating high-performing teams. The continuous learning environment in technology operations excites me, knowing that our contributions can significantly impact operational success and client satisfaction.