Sr. Manager - job 17 of 24

A Sr. Manager at Visa Technology & Operations LLC is primarily responsible for monitoring processing and ensuring the timely execution and availability of systems. They detect and resolve problems, perform root cause analyses, and implement permanent fixes. The role also includes facilitating maintenance activities, planning and executing changes, and providing updates to the knowledge repository while supervising a team of engineers.

Candidates for the Sr. Manager position at Visa Technology & Operations LLC should have strong leadership skills, extensive experience in site reliability engineering, and a deep understanding of problem resolution processes. A background in IT operations, excellent analytical capabilities, and the ability to perform research and analysis are also essential for success in this role.

Yes, the Sr. Manager role at Visa Technology & Operations LLC may require domestic travel, approximately 5%-10% of the time. This travel helps in collaborating with teams across various locations to ensure operational continuity and support.

The work culture at Visa Technology & Operations LLC is collaborative and innovative, fostering an environment where ideas are shared and valued. As a Sr. Manager, you'll have the opportunity to lead a talented team, encouraging professional growth while ensuring high operational standards.

As a Sr. Manager at Visa Technology & Operations LLC, you will provide 24x7 on-call support based on a set roster. This includes responding to critical incidents, troubleshooting issues, and guiding your team through problem-solving processes to ensure minimal downtime and operational efficiency.

When addressing your experience with processing monitoring, highlight specific systems or tools you've used to manage and monitor processes. Mention how you identified and resolved issues, and provide examples of successful implementations that improved system reliability and performance.

Discuss your approach to task prioritization by using frameworks such as the Eisenhower Matrix or your experience with agile methodologies. Explain how you assess urgency and importance, leading the team effectively without compromising service levels.

Share a detailed story of a situation where you had to analyze a recurring issue. Walk through your problem identification and analysis process, the solution you implemented, and the measurable impact of that change on system reliability or efficiency.

Talk about specific methods you've implemented, such as regular feedback sessions, skills training, and encouraging a culture of innovation. Highlight the importance of setting measurable goals and celebrating team successes to foster a continuous improvement environment.

Discuss your systematic approach to change management, including stakeholder engagement, risk assessment, training plans, and communication strategies to ensure a smooth transition and adoption of new processes by your team.

Outline key performance indicators (KPIs) you track, such as system uptime, incident resolution time, and team productivity metrics. Explain how you use these metrics to guide operational improvements and strategic decision-making.

Share a specific example of a process you improved, detailing the steps you took to identify inefficiencies, engage your team in brainstorming solutions, and implement a new strategy while tracking the results post-implementation.

Outline your conflict resolution strategy, focusing on open communication, understanding different perspectives, and working collaboratively with team members to find win-win solutions. You could also provide an example of a resolved conflict that led to a positive team outcome.

Discuss contemporary challenges such as increased system complexity, reliance on cloud services, heightened security threats, and the need for skill diversity within teams. Your insights show your industry awareness and preparedness to tackle these challenges.

Share your motivation for wanting to join Visa Technology & Operations LLC, tying in its reputation for innovation, commitment to technology, and the unique challenges associated with the Sr. Manager role. Personalize it by reflecting on how your values align with the company's mission.