Sr. Product Manager, Fraud and Risk Solutions - job 16 of 21

As a Sr. Product Manager at Visa’s Acceptance Risk Solutions, your key responsibilities include managing merchant-facing fraud and risk solutions, performing thorough data analysis to assess product performance, and gathering client feedback through direct interactions. You will also create implementation guides and documentation to ensure clients can effectively utilize our products, and lead initiatives that promote product adoption internally.

For the Sr. Product Manager role at Visa, key skills include excellent communication and presentation abilities, strong analytical thinking, and the capacity to manage multiple projects simultaneously. Additionally, a talent for engaging with clients and translating complex concepts into easily digestible information is crucial for success in this position.

Visa seeks a Sr. Product Manager with a background in product management, specifically within fraud and risk solutions. Ideal candidates will have experience in client-facing roles, strong data analysis skills, and a proven track record of successful product implementation. Familiarity with the financial technology sector and understanding of merchant needs will also be beneficial.

Yes, the Sr. Product Manager role at Visa is a hybrid position. Employees are expected to be in the office 2-3 days a week while having the flexibility to work remotely as well. This structure fosters collaboration and teamwork while accommodating personal work preferences.

At Visa, Sr. Product Managers have abundant opportunities for growth, including taking on larger projects, influencing product strategy, and potentially advancing into higher leadership roles. Engaging with clients and internal stakeholders will also enhance your professional network and expertise in the fintech space.

When addressing client feedback as a Sr. Product Manager, it's essential to actively listen and understand the client's perspective. Document their concerns, analyze the feedback for patterns, and communicate proposed solutions or enhancements back to the client. This fosters a positive relationship and shows that you value their insights.

In describing a successful product you've managed, focus on metrics and outcomes, illustrate your role in its development, and highlight strategies you implemented to ensure success, such as engaging with clients, gathering user feedback, or incorporating market research. Sharing quantifiable results will strengthen your response.

When prioritizing multiple projects, I utilize a framework based on project impact and urgency, often involving collaboration with stakeholders to align priorities. I adapt project timelines using Agile methodologies, which allow flexibility while ensuring that top-priority tasks receive immediate attention.

To ensure products meet client needs, I focus on gathering requirements through direct communication and structured listening sessions. I incorporate client feedback during the product development phase and create documentation that reflects their needs, ensuring that any issues or suggestions are taken into account early on.

Data analysis is vital to my product management approach, as it informs decisions and identifies trends or concerns in product performance. I utilize data to back product adjustments and enhancements, ensuring solutions continuously evolve and effectively address client expectations and market demands.

When communicating complex information to non-technical stakeholders, I focus on simplifying the language, using relatable examples, and visual aids such as charts or infographics. This method helps ensure clear understanding and keeps the audience engaged while conveying essential messages.

My approach to managing cross-functional teams includes fostering open communication, establishing clear objectives, and encouraging collaborative brainstorming. By considering diverse perspectives, we can create innovative solutions that align with both client needs and organizational goals.

Staying updated with industry trends involves regular reading of industry publications, attending webinars or conferences, and engaging in professional networks. This practice keeps me informed about emerging technologies and best practices, which directly influences product development and strategy.

Handling unsuccessful product launches requires a constructive approach. I analyze the reasons for the failure, gather feedback from users and stakeholders, and assess the product against initial objectives. The goal is to learn from the experience, make necessary improvements, and pivot the product strategy accordingly.

In the Sr. Product Manager role at Visa, I aim to drive customer satisfaction and enhance product adoption by closely aligning product offerings with client needs. My focus would be on improving fraud and risk solutions while ensuring robust communication that supports effective implementation and usage.