Senior Manager, Risk and Identity Product Solutioning (Issuing) - job 8 of 20

The Senior Manager, Risk and Identity Product Solutioning at Visa is responsible for developing tailored solutions for clients, ensuring that their unique needs are addressed. This involves coordinating with sales teams, consolidating client feedback for prioritization, and participating in pre-sales discussions to effectively communicate the value of Visa’s risk offerings.

Candidates for the Senior Manager role at Visa should have a strong background in product solutioning, risk management, and client engagement, alongside excellent communication skills. A deep understanding of the fintech landscape and experience in strategic product development are also highly beneficial.

In the role of Senior Manager, you will contribute by acting as a bridge between clients and internal teams. This means gathering insights, prioritizing client needs, and collaborating with commercialization and strategy partners to craft compelling sales narratives that are relevant to various segments.

As a Senior Manager at Visa, you can expect a hybrid work culture that values flexibility and collaboration. With the ability to balance in-office days with remote work, you'll find an environment that supports both teamwork and individual work-life balance.

Performance expectations for the Senior Manager at Visa include effectively managing product rollouts, successfully engaging with clients to understand their needs, and providing strategic insights that guide the development of Issuer Risk and Identity Solutions that meet the evolving demands of the market.

To prioritize client feedback, systematically categorize requests based on urgency and impact. Use a framework to assess each feedback point against strategic objectives, ensuring that crucial needs are addressed promptly while aligning with Visa's operational goals.

Reflect on a situation where you recognized a gap in existing offerings. Explain how you gathered data, collaborated with stakeholders, and ultimately designed a solution that not only addressed client needs but also enhanced their experience, demonstrating your capability in problem-solving.

In pre-sales discussions, it's vital to ask open-ended questions, actively listen to client challenges, and provide tailored insights. Use storytelling to connect the dots between client needs and Visa’s solutions, showcasing how you can deliver value.

When evaluating the success of a product rollout, consider metrics like adoption rates, client satisfaction scores, and feedback volumes. Analyzing these metrics will help you understand the effectiveness of your solutions and identify areas for improvement.

Staying updated involves a mix of regular industry research, attending conferences, and engaging with thought leaders. Create a network of connections in the industry, participate in discussions, and subscribe to relevant publications to stay at the forefront of trends.

Share an experience where cross-team collaboration was crucial. Detail how you facilitated communication, ensured everyone was aligned on objectives, and successfully coordinated efforts to achieve a seamless product launch, showcasing your teamwork skills.

Effective communication involves creating detailed documentation and fostering an open dialogue between clients and internal teams. Use tools to track feedback and progress, ensuring that everyone is informed and aligned on client expectations.

I see myself as a liaison, guiding the process from concept through to launch. You’d be a crucial part of gathering insights from clients and transforming those into actionable requirements, ensuring that the final product resonates with market needs.

Approach the situation with a proactive mindset. Gather detailed feedback from the client, analyze what went wrong, and work collaboratively with the team to address shortcomings, keeping clients informed through every step of the remediation process.

Key qualities for success include strong communication skills, the ability to empathize with clients, strategic thinking, and a leadership mindset. These traits will help navigate challenges and drive impactful solutions that truly meet client needs.