Sr Sales Engineer, VISA Open Banking Solutions - job 15 of 21

As a Sr Sales Engineer at VISA Open Banking Solutions, your main responsibilities include guiding clients through the integration process of the Tink platform, advising on best practices for successful use cases, and providing technical expertise throughout the sales process. You'll be instrumental in conducting workshops, supporting RFI/RFP processes, and collaborating with various stakeholders to ensure the successful delivery of projects.

To succeed as a Sr Sales Engineer at VISA Open Banking Solutions, candidates should possess a strong background in fintech or open banking solutions, along with technical expertise in API integrations and a solid understanding of UX and mobile app workflows. Excellent communication skills and the ability to work cross-functionally are also fundamental for effectively collaborating with clients and colleagues.

The Sr Sales Engineer at VISA Open Banking Solutions plays a critical role in product development by gathering insights from clients and feeding them back into the organization. These insights help inform product owners and developers about customer needs and preferences, ensuring that the Tink platform evolves in a manner that maximizes value for users.

In the role of Sr Sales Engineer at VISA Open Banking Solutions, you will interact with a diverse range of clients including major fintech companies, banks, and large merchants. Your role will involve educating these clients on how to leverage the Tink platform effectively to tap into open banking benefits.

The work environment for a Sr Sales Engineer at VISA Open Banking Solutions is dynamic and collaborative. With a hybrid structure, you will spend time in the office and remotely, engaging closely with teams across the company such as Business Development, Product Managers, and strategists to foster teamwork and innovation in delivering tailored solutions to clients.

In approaching client education about integration with the Tink platform, I emphasize understanding their specific business needs first. I'd provide tailored demonstrations of our platform's unique features, backed by real-world case studies that illustrate the potential benefits. Engaging clients in a collaborative discussion allows them to voice their concerns and ensures that they leave with actionable insights for implementation.

My experience with the sales process in technology solutions includes leading clients from initial interest through project qualification and RFI/RFP stages. I've managed technical workshops where I address client pain points and provide viable solutions. My aim is to ensure a seamless transition from sales discussions to successful implementations while keeping clients informed at every step.

To tailor solutions for different clients, I first conduct thorough needs assessments through direct conversations and data analysis. I collaborate with cross-functional teams to customize offerings that align with the client's goals. This method not only meets their specific requirements but also leverages Tink's strengths to maximize client success.

I stay informed about the latest trends in open banking by regularly reading industry publications, attending webinars, and participating in relevant conferences. Furthermore, I engage with my professional network and utilize platforms to share insights and gain different perspectives on emerging technologies and regulations affecting the landscape.

One instance was when I recognized inconsistencies in our client onboarding process that were causing delays. I proposed a structured workshop involving stakeholders from multiple teams to redefine our approach. This collaboration resulted in a streamlined onboarding process that improved efficiency and client satisfaction, reinforcing a culture of continuous improvement.

Measuring success as a Sr Sales Engineer involves analyzing key performance indicators such as client satisfaction scores, successful project implementations, and the overall increase in sales attributed to my technical guidance. I also value feedback from both clients and colleagues to ensure that I am meeting and exceeding expectations.

My approach to conducting complex technical workshops includes thorough preparation by understanding client use cases and gathering necessary data in advance. I create engaging presentations and foster interactive discussions to ensure clarity and collaboration. I aim to equip clients with practical knowledge that addresses their specific challenges effectively.

Building rapport with clients in a sales engineering context starts with active listening and empathy. I prioritize understanding their business challenges and exhibiting genuine interest in their objectives. By consistently providing relevant insights and support, I cultivate trust and foster long-term relationships that enhance business opportunities.

In a previous role, I encountered a skeptical client who was unsure about the benefits of integrating with our platform. By demonstrating tailored use cases that highlighted quick wins and long-term benefits, I was able to address their concerns. Collaborating closely, we developed a pilot project that ultimately showed impressive results, converting them into a strong advocate for our solutions.

For effective collaboration with cross-functional teams, I leverage tools like project management software for tracking progress and establishing clear communication channels. I also utilize agile methodologies to ensure flexibility and adaptability in our workflow. Regular check-ins and feedback loops keep everyone aligned and informed, enhancing collaboration across the board.