Sr. Systems Engineer - job 15 of 33

As a Sr. Systems Engineer at Visa Technology & Operations LLC, your main responsibilities include providing Infrastructure Operations and Production Support for container technologies, managing Docker and Kubernetes deployments, hardening security in Kubernetes clusters, and collaborating with various teams to ensure robust infrastructure support. Additionally, you'll be involved in the Security Remediation process and adhering to established ITIL practices.

To qualify for the Sr. Systems Engineer position at Visa Technology & Operations LLC, candidates should possess significant experience with container technologies, particularly Docker and Kubernetes, alongside a solid understanding of ITIL practices. Experience in infrastructure operations, production support, and security management is highly valued, while a collaborative mindset and problem-solving skills are essential.

The Sr. Systems Engineer plays a critical role in supporting Visa Technology & Operations LLC's business operations by ensuring seamless infrastructure support, managing secure deployments of applications, and contributing to standardized operating procedures. This efficiency allows all business lines to function smoothly and securely, directly impacting Visa's overall service quality.

The work environment for a Sr. Systems Engineer at Visa Technology & Operations LLC in Highlands Ranch is dynamic and collaborative. You will work alongside talented professionals in a supportive atmosphere that encourages innovation, skill development, and teamwork, with the potential for partial telecommuting to enhance work-life balance.

At Visa Technology & Operations LLC, a Sr. Systems Engineer has multiple pathways for advancement. By excelling in your role and contributing to key projects, you may progress to senior management or specialized technical roles. Continuous learning and engagement with innovative technologies also open up additional career development opportunities.

In answering this question, share specific projects where you utilized Docker and Kubernetes. Mention how you handled deployment, scaling, and management of applications, and highlight any challenges faced and how you overcame them, showcasing your problem-solving skills.

Discuss the best practices you follow to secure containerized applications, such as implementing security policies, regular vulnerability assessments, and configurations that follow security compliance standards. Providing examples of past experiences will strengthen your answer.

In your response, list specific ITIL practices such as Incident, Change, Problem, and Release Management that you've implemented in your past roles. Provide examples of how applying these practices positively impacted team performance and service delivery.

Highlight your procedure for managing outages, which may include assessing the situation, communicating with relevant stakeholders, and troubleshooting to restore services. Emphasize your calm and systematic approach, showcasing your ability to prioritize under pressure.

Share a specific example of a project where cross-functional collaboration was essential. Focus on your role, the objectives, and how you ensured communication and alignment across different teams, showcasing your teamwork and communication skills.

Mention tools you've used for monitoring and auditing, such as Prometheus, Grafana, or other similar software. Explain how these tools help you maintain performance, security, and availability in containerized environments.

Discuss the strategies you employ for scaling applications in Kubernetes, including horizontal and vertical scaling, pod resource requests, and limits. Share your understanding of how to optimize performance based on application demands.

Reflect on specific challenges you have encountered, such as network issues, configuration complexities, or security vulnerabilities, and how you addressed them. This showcases your critical thinking and technical expertise in the field.

Describe the systematic approach you take for vulnerability assessments, including tools and methodologies. Also, detail how you prioritize patches and ensure the timely implementation of updates to maintain a secure system.

Emphasize the importance of clear documentation in operational efficiency and communication. Discuss the frameworks or tools used to document procedures clearly and effectively, including regular updates and stakeholder reviews.