Sr. Systems Engineer - job 25 of 33

The main responsibilities of a Sr. Systems Engineer at Visa Technology & Operations LLC include providing Infrastructure Operations and Production Support, managing Docker and Kubernetes for containerized applications, hardening and securing the Kubernetes cluster, collaborating with team members for seamless delivery of infrastructure support, engaging in the Security Remediation process, and adhering to established ITIL practices.

To qualify for the Sr. Systems Engineer position at Visa Technology & Operations LLC, candidates typically need substantial experience with container technologies such as Docker and Kubernetes, as well as knowledge of ITIL practices. Familiarity with security processes like vulnerability assessment and patch management, along with strong collaboration skills, is also essential.

Yes, the Sr. Systems Engineer role at Visa Technology & Operations LLC may allow for partial telecommuting. However, candidates should be prepared for on-call responsibilities and must report to the Highlands Ranch, Colorado office periodically.

Essential technical skills for the Sr. Systems Engineer role at Visa Technology & Operations LLC include proficiency in Docker and Kubernetes, experience with monitoring and auditing Kubernetes clusters, and knowledge of security best practices. Familiarity with ITIL frameworks and the ability to provide guidance on technical concepts are also valuable.

ITIL practices are crucial for the Sr. Systems Engineer at Visa Technology & Operations LLC as they ensure effective Incident, Change, Problem, and Release Management processes. By following ITIL guidelines, the engineer helps maintain system reliability and enhances the overall quality of service provided to Visa business lines.

In answering this question, provide specific examples of past projects where you deployed and managed containerized applications using Docker and Kubernetes. Highlight your ability to configure, scale, and troubleshoot these environments.

Discuss your methods for hardening Kubernetes clusters, including implementing network policies, role-based access control, and configuring logging and monitoring systems. Share any tools or frameworks you utilize for vulnerability assessments.

Clearly describe your experience with ITIL processes such as Incident Management or Change Management. Emphasize specific situations where you applied these practices to solve operational issues or improve service delivery.

Talk about your strategies for managing on-call responsibilities, such as creating comprehensive documentation and using monitoring tools. Mention practices that help you stay calm and focused during emergencies.

Share a specific story that illustrates successful collaboration with engineering and platform teams. Focus on your communication skills and how you resolved any challenges that arose during the collaboration process.

Explain your approach to patch management, including regular updates and assessments of system vulnerabilities. Discuss any tools or methodologies you employ to keep systems secure and compliant.

Discuss the monitoring tools you're familiar with, such as Prometheus or Grafana, and how they help in tracking the performance of containerized applications. Give examples of metrics you would monitor and why they're important.

Describe a specific challenge related to container orchestration you encountered, such as scaling issues or downtime. Explain the steps you took to troubleshoot and resolve the problem effectively.

Highlight your commitment to continual learning, mentioning resources like online courses, tech blogs, or conferences you attend. Discuss how you integrate new knowledge into your work as a Sr. Systems Engineer.

Discuss important traits such as strong technical skills, effective communication, problem-solving ability, and a collaborative mindset. Share how these traits translate into success in the Sr. Systems Engineer role at Visa Technology & Operations LLC.