Sr.Site Reliability Engineer, PRE EOR

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

Our systems and applications are exceedingly available and exceptionally performing. We are into the business, which touch everyone’s pocket if card is being used for transaction. Those transactions are happening within fraction of seconds. In addition, within a second, thousands of transactions happen concurrently. Our service is not limited to one junction we are in more than 200 countries.  

Security is our prior concern. We develop an environment, which is reliable for transactions happening more than a trillion in value. Millions of cyberattacks is always challenging and give us more confidence to make our environment more assured. Availability is ensuring to security. Our environments are available round the clock. As technology is changing day by day, we believe in continuous enhancement of ourselves and like to deep dive of present day knowledge.
We seek an experienced IT professional to join us as a Senior Site Reliability Engineer, working in the Product Reliability Engineering function.

Perform day to day site reliability engineering functions including Maintenance and incident resolution for all applications, products, and services including debit, prepaid and risk lines of business.
Perform ongoing and Proactive analysis of various authorization, Api and UI based applications to detect potential problems and actively engage & facilitate the discussion to find the best possible solution.
Work under direct supervision to ensure on-time delivery of projects, and production support plans for upgrades, enhancements, and deployments.
Work closely with service partners such as product development, engineering teams to seamlessly implement the innovative solutions to improve the reliability, scalability, and efficiency.
Assist in automating the routine tasks and processes to improve overall efficiency and reduce human errors.
Actively participate in troubleshooting activities and SWAT calls and drive investigation towards swift resolution.
Build comprehensive and robust documentation repositories that can facilitate knowledge transfer among L1 and L2 peers.
Assist the team with implementing GenAI and machine learning trends to continuously optimize the application reliability and efficiency.  
Work with observability team to design and implement the modern Visa observability solutions such as Anomaly detection, operations intelligent platform , Fault Isolation tool across all Verifi products.
Participate in on call roster to support business including off hours. 
Self motivated, and have excellent interpersonal and communication skills.

This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.

Basic Qualifications
-3 or more years of work experience with a bachelors degree, or an Advanced
Degree in computer science or related field.

Preferred Qualifications
-3 years of experience working with Java or .NET based business critical
transaction processing, API or UI based applications.
-Experience with one or more programming languages such as Python, Java,
.NET, C sharp, PowerShell, Bash scripting.
-Experience with writing queries and working with MSSQL and MySQL
databases.
-Basic understanding of CICD pipelines and tools like Jenkins, chef etc.
-Strong understanding of networking concepts, protocols, and architecture.
-Basic understanding of ITIL concepts & processes such as
incident,change,problem management, call triaging, escalation procedures and
such. 
-Basic understanding of Middleware components such as Kafka, Hazelcast, Qlik
etc.
-Basic understanding of container orchestration systems, such as Kubernetes.
-Basic understanding of monitoring, logging and tracing tools such as Splunk, -
Prometheus, Grafana, riverbed etc., for troubleshooting and performance
tuning.
-Basic understanding of AI frameworks and libraries to further enhance the
application resiliency and day to day operational tasks.
-Prior experience with building tools to automate production support activities
that enable efficiency and productivity of all operations groups.
-Prior experience working in shift model.
-Candidate should be comfortable communicating with technical and non
technical peer groups, including Account Management, Client Services, and
other technical platform and application support groups.
-Strong work ethic, self starter, ability to work in fast paced, team oriented
environment.

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.