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Visa is seeking a dynamic and motivated Staff Software Engineer to join our Post-Purchase Solutions platform within the Value Added Services PD Organization. As a key member of our team, you will play an integral role in helping merchants proactively mitigate and resolve disputes, enhancing the efficiency of their transaction management systems.

In this role, you will be responsible for developing innovative solutions to prevent disputes, quickly resolve issues when they arise, and help merchants defend against chargebacks. You will also work with advanced AI/ML technologies to deliver predictive insights and recommendation systems that drive smarter decision-making for merchants.

Essential Functions:

Platform Development: Develop and maintain scalable, high-performance software for the Post-Purchase Solutions platform, supporting four key products.
Dispute Management: Build solutions to help merchants prevent disputes, quickly resolve them, and provide defense strategies against chargebacks, with an emphasis on proactive dispute resolution.
AI/ML Integration: Contribute to the development of AI/ML features such as predictive scoring for dispute probability and merchant success, as well as AI-driven workflow management for dispute resolution.
Collaboration & Leadership: Work closely with cross-functional teams, including product managers, data scientists, and engineers, to build new products, enhance existing offerings, and support the growth of the platform.
Agile Methodology: Work in an Agile environment following SAFe methodology and Scrum framework, participating in two-week sprints with a globally distributed team.
Shared Services: Contribute to the development of underlying shared services such as user management, workflow management, and onboarding.
Continuous Improvement: Drive improvements in code quality, performance, and scalability, ensuring alignment with Visa’s best practices and SDLC standards.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

NOTE: This role does not support relocation

Average salary estimate

$135000 / YEARLY (est.)

min

max

$120000K

$150000K

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What You Should Know About Staff Software Engineer, Visa

Are you ready to take your career to the next level? Visa is on the lookout for a talented Staff Software Engineer to join our innovative Post-Purchase Solutions platform in vibrant Austin. In this exciting role, you'll be part of a dynamic team that empowers merchants to handle transaction disputes effectively and efficiently. Your work will involve developing cutting-edge software solutions that help prevent disputes before they escalate and facilitate swift resolutions when they do. Think about the impact you could have by helping merchants defend against chargebacks! With a focus on integrating advanced AI and machine learning technologies, you’ll provide predictive insights that enable smarter decision-making. Collaboration is key in this role, as you'll work closely with product managers, data scientists, and other engineers to enhance our offerings. Embracing Agile methodologies, you'll participate in fast-paced sprints, ensuring your contributions align with Visa’s best practices and high standards of development. This hybrid position allows for a flexible work environment, where you’ll be expected to work from the office 2-3 days a week, collaborating with your team in person while still enjoying the benefits of remote work. If you're passionate about creating solutions that drive positive change and are ready to thrive in an environment that values innovation and teamwork, Visa wants to hear from you!

Frequently Asked Questions (FAQs) for Staff Software Engineer Role at Visa

What are the main responsibilities of a Staff Software Engineer at Visa?

As a Staff Software Engineer at Visa, your primary responsibilities will include developing and maintaining high-performance software for the Post-Purchase Solutions platform, focusing on dispute management and proactive resolution strategies. You'll also be tasked with integrating advanced AI/ML features that drive smarter decision-making, collaborating with cross-functional teams, and ensuring continuous improvement in code quality and platform performance.