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Member Team Lead - job 1 of 3

Position Summary...

What you'll do...

Assists management with the supervision of associates in assigned area of responsibility by assigning duties to associates communicating goals and feedback training associates on processes and procedures providing direction and guidance to associates on member service approaches and techniques to ensure member complaints and issues are resolved according to company guidelines ensuring compliance with company policies and procedures supporting the Open Door Policy: and participating in recruiting hiring scheduling promoting coaching and evaluating associates Communicates and supports membership by providing information on membership types programs and benefits to current and prospective members processing memberships upgrades and credit accounts encouraging membership renewals participating in sales and marketing events completing and maintaining marketing recaps and other required documentation striving to meet membership goals and promoting the value of Sams Club products and services Provides and ensures member service by acknowledging the member and identifying member needs assisting members with purchasing decisions locating merchandise providing guidance and support to members regarding selfservice technology assisting members with transactions utilizing registers or selfcheckout area and ensuring club pick up orders are filled Oversees assigned area of responsibility by handling claims and returns zoning the area arranging and organizing merchandise identifying shrink and damages organizing and maintaining availability of cartsflatbeds assisting members with transporting items utilizing cart retrieval equipment according to company policies and procedures and maintaining parking lot cleanliness Completes accounting records files transactions and other required documentation by following accounting office procedures providing funds for proper register operation creating and interpreting financial analysis reports assisting with accountingrelated investigations preparing daily deposits preparing and overseeing Cash Fund Transfers investigating overages and shortages in cash register drawers and accounting office and maintaining confidentiality and accuracy of financial and personal information Develops communicates and implements processes and practices to meet business needs by collaborating with managers coworkers customers and other business partners analyzing and applying information from multiple sources monitoring progress and results and identifying and addressing improvement opportunities Demonstrates promotes and supports compliance with company policies procedures and standards of ethics and integrity by explaining guiding and demonstrating how to apply these in executing business processes and practices implementing related action plans using the Open Door Policy: and assisting management with correcting ethical and compliance issues and problems Leads and participates in teams by using and sharing resources information and tools determining customer needs and business priorities coordinating and executing work assignments providing advice feedback and support to ensure timelines and work quality are achieved and modeling and helping others with how to adapt to change or new challenges Respect the Individual: Embraces differences in people cultures ideas and experiences creates a workplace where associates feel seen supported and connected through a culture of belonging creates opportunities for all associates to thrive and perform helps to attract the best talent Respect the Individual: Works as a team builds strong and trusting relationships communicates with impact energy and positivity to motivate and influence Respect the Individual: Strengthens the team by helping developing and mentoring others recognizes others contributions and accomplishments Act with Integrity: Maintains and promotes the highest standards of integrity ethics and compliance models the Walmart values to support and foster our culture holds oneself and others accountable supports Walmarts goal of becoming a regenerative company by making a positive impact for associates customers members and the world around us Act with Integrity: Acts in a selfless manner and is consistently humble selfaware honest fair and transparent Serve our Customers and Members Delivers results while putting the customer first Serve our Customers and Members Makes decisions based reliable information balances short and longterm priorities and considers how own work impacts the teams ability to deliver on our purpose for all stakeholders Strive for Excellence: Displays curiosity and a desire to learn takes calculated risks and demonstrates courage and resilience  Strive for Excellence: Drives continuous improvements is open to and uses new technologies and skills and supports others through change

At Sam's Club, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet!

-Health benefits include medical, vision and dental coverage
-Financial benefits include 401(k), stock purchase and company-paid life insurance
-Paid time off benefits include PTO, parental leave, family care leave, bereavement, jury duty, and voting. You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable. For information about PTO, see https://one.walmart.com/notices.
- Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.

Live Better U is a company paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms. For information about benefits and eligibility, see One.Walmart at https://bit.ly/3iOOb1J.

The hourly wage range for this position is $20.00 to $28.00*

*The actual hourly rate will equal or exceed the required minimum wage applicable to the job location.

Additional compensation in the form of premiums may be paid in amounts ranging from $0.35 per hour to $3.00 per hour in specific circumstances. Premiums may be based on schedule, facility, season, or specific work performed. Multiple premiums may apply if applicable criteria are met.

Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Minimum Qualifications
6 months retail experience including operating front-end equipment (for example, cash register) AND 6 months customer service experience
Must be 18 years of age or older

Preferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Leading a front-end team, Supervising experience to include hiring, evaluating, mentoring, developing, and managing the workload of others

Primary Location…

1117 West I-35 Frontage Road, Edmond, OK 73034-0000, United States of America
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Average salary estimate

$49920 / YEARLY (est.)
min
max
$41600K
$58240K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Member Team Lead, Walmart

At Sam's Club in Edmond, OK, we're on the lookout for a dedicated Member Team Lead who will play a vital role in creating an exceptional shopping experience for our members. You'll assist management in supervising associates while proudly guiding them through their responsibilities, nurturing their growth, facilitating training, and providing feedback to elevate service quality. This role is about leading by example—communicating our membership programs and benefits, ensuring complaints are resolved effectively, and introducing members to our fantastic products and services. As a Member Team Lead, you’ll take charge of your area, overseeing claims, returns, and the organization of merchandise while maintaining compliance with company policies. You will also engage with members, helping them with purchases and navigating technology effectively. We value our diverse team, and your leadership will be crucial in promoting a culture where every associate feels connected and empowered. With competitive pay rates ranging from $20.00 to $28.00 and a range of benefits including healthcare, paid time off, and educational programs under our Live Better U initiative, this is more than just a job—it's your opportunity to make a difference, both for our members and your career. Bring your retail experience and passion for excellent service to Sam's Club, and let’s build something great together.

Frequently Asked Questions (FAQs) for Member Team Lead Role at Walmart
What are the responsibilities of a Member Team Lead at Sam's Club?

As a Member Team Lead at Sam's Club, your primary responsibilities include overseeing associate activities, training and mentoring team members, ensuring compliance with company policies, and managing member interactions to provide top-tier service. You'll be involved in scheduling, conducting performance evaluations, and participating in recruitment to build a strong team focused on member satisfaction.

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What qualifications are needed for the Member Team Lead position at Sam's Club?

To qualify for the Member Team Lead role at Sam's Club, applicants must have a minimum of 6 months of retail experience, including operating front-end equipment and 6 months of customer service experience. Candidates must be at least 18 years old and possess strong leadership skills. Preferred qualifications include experience in supervising teams and managing workloads effectively.

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What can I expect in terms of benefits as a Member Team Lead at Sam's Club?

As a Member Team Lead at Sam's Club, you can expect a comprehensive benefits package that includes medical, dental, and vision coverage, 401(k), stock purchase options, and various paid time off benefits. Furthermore, you'll gain access to educational programs through our Live Better U initiative, which offers tuition and fees covered for select educational paths.

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How does the Member Team Lead role at Sam's Club support customer service?

The Member Team Lead role at Sam's Club is pivotal in supporting exceptional customer service by guiding team members in effective service techniques. You'll be responsible for addressing member needs, assisting with purchases, and utilizing self-service technology to enhance the shopping experience. By promoting an ethos of service excellence, you'll help ensure member satisfaction and loyalty.

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What opportunities for advancement are available for Member Team Leads at Sam's Club?

At Sam's Club, there are numerous opportunities for advancement for Member Team Leads. By demonstrating strong leadership, you can progress to higher managerial roles within the company. The focus on professional development and the diverse range of career paths available make Sam's Club a great place to build a rewarding career.

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Common Interview Questions for Member Team Lead
How would you handle a member complaint as a Member Team Lead?

To effectively handle a member complaint as a Member Team Lead, I would first listen attentively to the member's concerns without interruption. Acknowledging their feelings and ensuring they know their issue is my priority is crucial. After understanding the problem, I would assess the situation and provide a resolution or escalate the matter as needed, while keeping the member informed throughout the process.

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What strategies do you use to motivate your team as a Member Team Lead?

I believe in fostering a positive and inclusive environment as a Member Team Lead. I would use regular feedback and recognition to celebrate achievements, introduce team-building activities, and ensure open communication. By understanding team members’ individual strengths and career goals, I can tailor my approach to motivate each person effectively.

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Can you describe your experience with training new associates?

In my previous roles, I've effectively trained new associates by creating comprehensive onboarding programs that include hands-on practice, shadowing experienced staff, and ongoing support. I focus on building their confidence and ensuring they understand the company values and their specific roles, which leads to a smooth transition into the team.

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How do you prioritize tasks as a Member Team Lead?

As a Member Team Lead, I prioritize tasks by assessing urgency and impact on member service. I use tools like task lists and digital management systems to organize responsibilities by deadlines and ensure the team operates efficiently while keeping member needs at the forefront. Delegating effectively and facilitating communication also helps manage priorities.

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What measures would you take to ensure compliance with company policies?

To ensure compliance with company policies, I would regularly review and communicate these policies to the team. I would incorporate them into training sessions, maintain open dialogue about the importance of adherence, and model compliant behavior myself. If issues arise, I would address them immediately and work with management to find actionable solutions.

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Describe a time when you improved service quality in your previous role.

In my previous role, I noticed that member engagement declined during peak hours. I initiated a system where team members rotated their positions to maintain energy levels on the floor, which not only improved response time but also enhanced overall member experiences. This proactive approach resulted in positive feedback and increased membership renewals.

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How do you handle a disagreement with a coworker?

When faced with a disagreement, I believe in addressing it directly and respectfully. I would initiate a one-on-one discussion to understand their perspective and share mine. Together, we can find common ground and a resolution, which can foster a stronger working relationship and improve team dynamics.

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Why do you want to work as a Member Team Lead at Sam's Club?

I am excited about the opportunity to work as a Member Team Lead at Sam's Club because I admire the company's commitment to member satisfaction and associate development. I believe my leadership skills and passion for customer service align perfectly with your values, and I see it as a platform to grow professionally while making a positive impact on the team and community.

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What techniques do you use for training team members on new technology?

When training team members on new technology, I prefer a hands-on approach that combines demonstrations with practice. I encourage team members to try using the technology in real-life scenarios while I provide guidance and support. This method not only builds their confidence but enables them to ask questions and clarify doubts immediately.

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How would you ensure a welcoming environment for diverse associates and members?

To ensure a welcoming environment, I would promote an inclusive culture that recognizes and celebrates differences. I would implement training focused on diversity and inclusion while encouraging open dialogue among associates to understand each other's perspectives. By fostering respect and support, we can create a workplace where everyone feels valued.

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Full-time, on-site
DATE POSTED
April 23, 2025

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