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(USA) Store Lead - job 1 of 4

Position Summary...

What you'll do...

Directs and guides members of management and hourly associates on proper customer service approaches and techniques by modeling excellentcustomer service for example tour to teach ensuring customer needs complaints and issues are successfully resolved within company guidelinesand standards building relationships with associates to ensure proper feedback and answering questions or providing information to customers andassociates Drives and ensures the financial performance of the facility by confirming that budgeted sales wages and other expenses are achieved assisting thestore manager in leading the management team in controlling expenses and wages to ensure expenses are indexed to sales creating andimplementing plans to improve the financial performance of the facility creating budgets to align with business need and analyzing economic trendsand community needs for budget forecasting Participates in community outreach programs and encourages and supports associates in serving as good members of the community by establishingand maintaining relationships with key individuals or groups in the community acting as the representative for the company presenting thecompanys perspective to various external organizations following the companys media guidelines and promoting company sponsored programsevents and sustainability efforts to associates and the local community to emphasize the facility as part of the community Directs facility operations by setting the standard for appropriate service levels teaching and developing effective merchandise presentation forexample accurate and competitive pricing proper signage maintaining instock and inventory levels requesting merchandise to meet the needs ofthe community providing direction and guidance on executing Company programs and strategic initiatives ensuring quality assurance standardsand overseeing safety and operational reviews Provides supervision and development opportunities for members of management and hourly associates by hiring training and mentoringassociates assigning duties setting clear expectations providing associate recognition delegating business objectives effectively ensuring diversityand inclusion awareness and recruiting and developing qualified associates to meet staffing needs and achieve company growth potential Drives the execution of multiple business plans and projects by identifying customer and operational needs developing and communicating businessplans and priorities removing barriers and obstacles that impact performance providing resources identifying performance standards measuringprogress and adjusting performance accordingly developing contingency plans and demonstrating adaptability and supporting continuous learning Provides supervision and development opportunities for associates by selecting and training mentoring assigning duties building a teambased workenvironment establishing performance expectations and conducting regular performance evaluations providing recognition and rewards coachingfor success and improvement and ensuring diversity awareness Promotes and supports company policies procedures mission values and standards of ethics and integrity by training and providing direction toothers in their use and application ensuring compliance with them and utilizing and supporting the Open Door Policy: Ensures business needs are being met by evaluating the ongoing effectiveness of current plans programs and initiatives consulting with businesspartners managers coworkers or other key stakeholders soliciting evaluating and applying suggestions for improving efficiency and cost effectivenessand participating in and supporting community outreach events Respect the individual: Builds highperforming teams embraces differences in people cultures ideas and experiences creates a workplace where associates feel seen supported and connected through a culture of belonging creates opportunities for all associates to thrive and performx000B Respect the individual: Works collaboratively builds strong and trusting relationships communicates with impact energy and positivity to motivate and influencex000B Respect the individual: Attracts and retains the best talent empowers and develops talent and recognizes others contributions and accomplishments Act with Integrity: Maintains and promotes the highest standards of integrity ethics and compliance models the Walmart values to support and foster our culture holds oneself and others accountable supports Walmarts goal of becoming a regenerative company by making a positive impact for associates customers members and the world around useg creating a sense of belonging eliminating waste participating in local giving Act with Integrity: Acts in a selfless manner and is consistently humble selfaware honest fair and transparent Serve Our Customers and Members Delivers results while putting the customer first considers and adapts to how where and when customers shop and applies the EDLP and EDLC business models to all plans Serve Our Customers and Members Makes decisions based on data insights and analysis balances short and longterm priorities and considers our customers fellow associates shareholders suppliers business partners and communities when making plans Strive for Excellence: Displays curiosity and a desire to learn takes calculated risks demonstrates courage and resilience and encourages learning from mistakes Strive for Excellence: Drives continuous improvements adopts and encourages the use of new technologies and skills and supports others through change

At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.

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You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable.

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For information about PTO, see https://one.walmart.com/notices.

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Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.

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Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.

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For information about benefits and eligibility, see One.Walmart.

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The annual salary range for this position is $80,000.00-$100,000.00 Plus Differential to meet legislative requirements, where applicable.

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Additional compensation includes annual or quarterly performance bonuses.

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Additional compensation for certain positions may also include:

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- Regional Pay Zone (RPZ) (based on location)

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- Sales Volume Category (SVC) (based on facility sales volume)

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- Complex Structure (based on external factors that create challenges)

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Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

1 year’s general management experience to include financial accountability.
2 years’ of college; OR 1 year’s retail experience and 1 year’s experience supervising 10 associates/employees; OR 2 years’ general work
experience and 1 year’s experience supervising 10 associates/employees.
For facilities that sell only ammunition and have state specific requirements, I acknowledge that the position for which I am applying may require a
current state issued Certificate of Eligibility.
For facilities that sell firearms, I acknowledge that the position for which I am applying will require successful completion of a firearms- specific
Criminal Background Check (CBC) and Firearms Authorized Training.
Associates will be required to attend and successfully complete all job-required trainings and assessments (for example, Academy trainings, Open
Door trainings, etc.).

Preferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University, General work experience supervising 20 or more direct reports to include the responsibility of performance management, mentoring, hiring, and firing

Primary Location...

1095 Industrial Pkwy, Saraland, AL 36571-3719, United States of America
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Average salary estimate

$90000 / YEARLY (est.)
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$80000K
$100000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About (USA) Store Lead, Walmart

Are you ready to take your career to the next level? Join Walmart as a Store Lead in Saraland, AL! In this dynamic role, you will be at the forefront of providing exceptional customer service while guiding a team of dedicated associates. As a Store Lead, you'll model excellent customer service approaches, ensuring that every customer's needs and concerns are promptly resolved. You will also drive the financial performance of the store by assisting the Store Manager in implementing cost-effective measures, monitoring budgets, and creating plans to enhance sales. By actively participating in community outreach, you’ll foster strong relationships and encourage associates to engage with local initiatives, all while representing the store positively. Your leadership will shine through as you train, mentor, and develop team members, ensuring diversity and inclusion are cornerstones of your team culture. Additionally, you’ll oversee daily operations, ensuring high standards for merchandise presentation, safety, and quality assurance are met. The role demands strong communications skills to motivate associates and promote a positive work environment. At Walmart, we offer competitive pay, bonuses, and a robust benefits package including health coverage, 401(k) plans, paid time off, and educational programs through Live Better U. If you're looking to lead a team in a rewarding, fast-paced environment while making a direct impact, we want to hear from you!

Frequently Asked Questions (FAQs) for (USA) Store Lead Role at Walmart
What are the responsibilities of a Store Lead at Walmart in Saraland, AL?

As a Store Lead at Walmart in Saraland, AL, your main responsibilities include directing customer service efforts, driving financial performance by managing budgets, participating in community outreach, overseeing store operations, and mentoring team members. You will ensure that customer and operational needs are met efficiently and that associates are trained to provide top-notch service.

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What qualifications do I need to apply for the Store Lead position at Walmart in Saraland, AL?

To qualify for the Store Lead position at Walmart in Saraland, AL, you should have at least one year of general management experience with financial accountability, or a combination of retail and supervisory experience. A Bachelor's degree in Business Management is preferred but not mandatory, along with skills in mentoring and performance management.

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How does Walmart support professional development for Store Leads in Saraland, AL?

Walmart supports the professional development of Store Leads in Saraland, AL, by offering educational programs through Live Better U that cover everything from high school completion to bachelor’s degrees. Associates can get tuition, books, and fees fully paid, which promotes career growth and personal development.

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What can I expect from the benefits offered to Store Leads at Walmart in Saraland, AL?

Store Leads at Walmart in Saraland, AL, can expect a comprehensive benefits package, including medical, dental, and vision coverage, 401(k) contributions, paid time off, and performance-related bonuses. Additionally, there are unique benefits like Military Leave Pay and educational reimbursements, enhancing work-life balance.

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How does Walmart ensure a positive work environment for Store Leads in Saraland, AL?

Walmart emphasizes respect, inclusion, and communication to maintain a positive work environment for Store Leads in Saraland, AL. The company encourages professional growth, recognizes contributions, and provides resources to create high-performing teams, making it an excellent place to build your career.

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Common Interview Questions for (USA) Store Lead
How do you define excellent customer service as a Store Lead?

Excellent customer service as a Store Lead involves understanding customer needs, responding promptly to inquiries, and ensuring a positive shopping experience. It's about leading by example, actively listening, and resolving issues effectively while fostering a culture of service among the team.

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Can you describe your experience with managing a team in a retail environment?

In managing a team, I emphasize clear communication, setting expectations, and providing ongoing training. I believe in recognizing team members' strengths and weaknesses, encouraging team collaboration, and promoting a culture of inclusivity to enhance overall performance.

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What strategies would you implement to improve store performance?

To improve store performance, I would analyze sales data to identify trends, optimize inventory levels, enhance customer service practices, and engage associates in goal-setting. Regular evaluations of store operations will help in adapting strategies that lead to improved financial growth and customer satisfaction.

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How would you handle a difficult customer complaint?

I handle difficult customer complaints by actively listening to the issue, empathizing with the customer's feelings, and assuring them that I will find a resolution. I would follow up with the appropriate actions to rectify the situation quickly, ensuring the customer leaves satisfied.

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What is your approach to training and mentoring associates?

My approach to training and mentoring associates involves hands-on guidance and providing them with the tools they need to succeed. I believe in setting clear expectations, offering constructive feedback, and recognizing achievements to foster a motivating work environment.

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How would you ensure compliance with company policies and procedures?

I would ensure compliance by regularly training associates on company policies and maintaining open communication channels to address any questions. Periodic reviews and assessments can help ensure adherence while promoting a culture of accountability among the team.

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What role does community outreach play in managing a store?

Community outreach plays a vital role in managing a store as it helps build the store's reputation and strengthens ties with local customers. It’s essential to engage associates in community initiatives, presenting a positive image of the company and fostering loyalty among customers.

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How do you balance day-to-day operations with long-term strategic planning?

Balancing day-to-day operations with long-term planning requires effective time management and prioritization. I would focus on immediate operational needs while keeping an eye on strategic goals, ensuring that every decision aligns with the broader objectives of the organization.

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How would you deal with conflicts among team members?

I would deal with conflicts among team members by addressing the issue promptly, facilitating open discussions between the parties involved, and seeking a collaborative solution. Promoting respect and understanding while mediating discussions can help restore harmony within the team.

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Why do you want to work at Walmart as a Store Lead?

I want to work at Walmart as a Store Lead because I admire the company's commitment to customer service, community involvement, and fostering growth. I see this position as an opportunity to apply my leadership skills while contributing to a company that values its associates and customers alike.

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DATE POSTED
April 16, 2025

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