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Design Manager

Who We Are. The Wayfair Experiential Creative team is a dynamic group of innovative thinkers across many disciplines, partnering closely with strategic leaders to catapult Wayfair into the leading destination for all things home.  As a collaborative, hands-on group, we are focused on amplifying our brand voice in the physical design space. Working in partnership with key stakeholders and leaders on the Brand and Physical Retail teams, the Experiential Creative team provides direction on store and experiential marketing design concepts that leverage the brand story to create engaging signature experiences.

Wayfair is seeking a Senior Designer to help us expand our brands - Wayfair, All Modern, Joss & Main, Birch Lane and Perigold - in the physical retail space. On day one, you’ll dive into our collaborative work environment, helping to build and scale our signage and retail assets in close partnership with creative directors, visual communications partners, and our copy and marketing leaders. You’ll be involved in producing high-quality, branded assets to be used in retail signage, collateral, packaging, marketing, corporate communications, and internal materials of all kinds, including digital, print, and video channels. In addition to signage, you’ll also partner with other creatives of various backgrounds, including visual merchandising, store design and marketing, to concept and execute on a range of experiential creative projects. You will help bring a consistent creative vision to our consumer facing channels, bringing our brands to life. 

This role reports to our Head of Signage within Experiential Creative, which is part of our diverse creative department. Candidates must submit a portfolio of work in order to be considered.

What You’ll Do: 

  • Bring an impeccable design eye, high taste level, strategic thinking, and ability to capture our brand voices to reach new and existing audiences.
  • Combine a design background with an affinity for home design.
    • Package original design ideas and solutions that result in the creation of compelling design assets.
  • Value style as well as substance.
  • Uphold the integrity of our brands visual voices through high output branded asset creation.
  • Partner with art directors and copy to create assets across a range of projects, including retail/environmental signage, seasonal campaigns, new store activations, consumer education programs, event design, etc. 
  • Manage multiple projects requiring cross-functional collaboration.
  • Work cross-functionally and partner with other business groups at Wayfair as needed. 
  • Seek and develop ways of helping the team work smarter, faster, and easier. Develop, align on and implement processes when and where necessary. 

Who You Are:
• BFA in Graphic Design, or related creative field.

  • 5 + years of experience designing in a professional creative environment (in-house or agency).
  • Demonstrated design experience in retail, interior design and/or lifestyle categories.
  • Love typography and graphic design and enjoy getting into those little details of a project.
  • Interested in the 3D side of brand design, including store collateral (i.e. shopping bags), in-store activations and event design.
  • Highly organized, proactive, and collaborative, capable of juggling multiple project types, topics, and deadlines with ease.
  • Excellent at brainstorming and generating creative ideas.
  • Excited to mentor and inspire junior designers on the team.  
  • Ability to self lead and see things from both a creative and business point of view. 
  • Experience designing for a variety of mediums with an eye for different printing techniques.
  • Strong interpersonal and communication skills with the ability to successfully interact with all levels of the organization. Embodies and promotes a successful attitude, a positive work environment, confidence in leadership, and teamwork to achieve business results. 
  • A wealth of curiosity and a high-tolerance for calculated risk.
  • Endlessly curious about the customer – their passions, needs, and pain points. 
  • Forward-thinking and passionate.

 

About Wayfair Inc.

Wayfair is one of the world’s largest online destinations for the home. Whether you work in our global headquarters in Boston, or in our warehouses or offices throughout the world, we’re reinventing the way people shop for their homes. Through our commitment to industry-leading technology and creative problem-solving, we are confident that Wayfair will be home to the most rewarding work of your career. If you’re looking for rapid growth, constant learning, and dynamic challenges, then you’ll find that amazing career opportunities are knocking.

No matter who you are, Wayfair is a place you can call home. We’re a community of innovators, risk-takers, and trailblazers who celebrate our differences, and know that our unique perspectives make us stronger, smarter, and well-positioned for success. We value and rely on the collective voices of our employees, customers, community, and suppliers to help guide us as we build a better Wayfair – and world – for all. Every voice, every perspective matters. That’s why we’re proud to be an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, genetic information, or any other legally protected characteristic.

Your personal data is processed in accordance with our Candidate Privacy Notice (https://www.wayfair.com/careers/privacy). If you have any questions or wish to exercise your rights under applicable privacy and data protection laws, please contact us at dataprotectionofficer@wayfair.com.

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What You Should Know About Design Manager, Wayfair

Wayfair is on the lookout for a talented and dynamic Design Manager to join our Experiential Creative team in Boston, Massachusetts! This isn't just any role; it's an opportunity to be part of a collaborative group of innovative thinkers who are passionate about creating engaging experiences in the home design space. As a Design Manager, you will dive headfirst into the world of visual storytelling, bringing our brand voice to life through store signage and experiential marketing design concepts across all our brands - Wayfair, All Modern, Joss & Main, Birch Lane, and Perigold. You'll produce high-quality branded assets, from retail signage to packaging and digital content. Your keen design eye and strategic thinking will help you partner closely with creative directors, visual communications experts, and copy and marketing leaders. This role is not just about design; it’s about building a consistent creative vision that resonates with customers. Ideal candidates will have a BFA in Graphic Design and at least 5 years of experience in a professional creative environment. With your organization and proactive mindset, you'll manage multiple exciting projects while mentoring junior designers along the way. If you’re passionate about home design and ready to take on a leadership role, then joining Wayfair as a Design Manager could be the perfect step for you!

Frequently Asked Questions (FAQs) for Design Manager Role at Wayfair
What are the responsibilities of a Design Manager at Wayfair?

A Design Manager at Wayfair is responsible for producing high-quality branded assets for various initiatives including retail signage, packaging, and marketing campaigns. This role involves partnering with creative directors and other stakeholders to create engaging design concepts that align with the brands like Wayfair, All Modern, and others. Managers oversee multiple projects, ensuring cross-functional collaboration while upholding the integrity of the brand’s visual voice.

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What qualifications do I need to apply for the Design Manager position at Wayfair?

To apply for the Design Manager position at Wayfair, candidates should possess a BFA in Graphic Design or a related creative field, along with at least 5 years of experience in a professional creative environment. Additionally, experience in retail, interior design, or lifestyle categories, alongside strong organizational and communication skills, are crucial for success in this role.

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How important is teamwork for the Design Manager at Wayfair?

Teamwork is essential for a Design Manager at Wayfair. In this role, you'll collaborate closely with art directors, copywriters, and other creatives to ensure a cohesive design approach across various projects. Your ability to work cross-functionally and effectively communicate with all levels of the organization will contribute greatly to achieving business objectives and fostering a positive work environment.

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What kind of projects will the Design Manager work on at Wayfair?

The Design Manager at Wayfair will work on a wide array of projects, including retail and environmental signage, seasonal campaigns, new store activations, and event designs. You'll be involved in creating consumer education programs and other marketing collateral, offering a variety of opportunities to bring the Wayfair brand to life in innovative ways.

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What skills are essential for success as a Design Manager at Wayfair?

Key skills for success as a Design Manager at Wayfair include a strong background in graphic design with a focus on typography, detail-oriented project management abilities, and innovative thinking. A passion for home design, strong interpersonal skills, and the ability to handle multiple projects simultaneously make for an effective Design Manager in our creative team.

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Common Interview Questions for Design Manager
How do you prioritize projects as a Design Manager?

As a Design Manager, it's crucial to assess the urgency and impact of each project. I typically use a prioritization matrix to evaluate tasks based on deadlines and strategic importance. Clear communication with stakeholders helps clarify priorities, ensuring that resource allocation aligns with business goals.

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Can you explain your design process?

My design process begins with understanding the project scope and objectives, followed by brainstorming and sketching ideas. I involve team collaboration early to gather diverse perspectives. After developing concepts, I refine designs based on feedback and conduct user testing where applicable to ensure the final product resonates with the target audience.

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How do you handle creative differences within your team?

I believe in fostering open dialogue to navigate creative differences. Encouraging team members to express their ideas and concerns promotes collaboration. I also facilitate constructive feedback sessions to explore various solutions while keeping the project's goals in mind, ensuring a balanced approach to creativity.

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What inspired you to work in design?

Throughout my life, I’ve always been passionate about storytelling through visual mediums. Observing how impactful design can shape the consumer experience inspired me to pursue a career in design. The opportunity to evoke emotions and reshape spaces through graphics and experiential design continues fuels my enthusiasm.

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How do you stay current with design trends?

To stay current with design trends, I regularly attend industry seminars and webinars, participate in design communities, and follow thought leaders on social media. Additionally, I immerse myself in design books and magazines and explore platforms like Behance and Dribbble for inspiration to integrate fresh ideas into my projects.

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Describe a successful project you managed and what made it successful.

A successful project I managed involved designing an in-store promotional campaign for a new product launch. Success came from early collaboration with marketing on target demographics, resulting in impactful visuals that attracted foot traffic. The campaign exceeded sales projections and strengthened brand visibility, highlighting effective teamwork and strategic design.

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How would you mentor junior designers under your supervision?

I would approach mentoring junior designers with a focus on fostering their creativity while providing constructive feedback. Setting regular one-on-one check-ins allows for discussions on their progress and challenges. I also encourage them to participate in brainstorming sessions, allowing them to contribute ideas and learn through participation.

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What software and design tools do you find indispensable?

The design software I find indispensable includes Adobe Creative Suite—particularly Photoshop, Illustrator, and InDesign—for graphic design tasks. For project management and collaboration, tools like Asana or Trello help keep track of timelines and deliverables effectively, ensuring that the team's workflow remains streamlined.

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How do you ensure that your designs align with brand guidelines?

To ensure my designs align with brand guidelines, I make it a point to familiarize myself thoroughly with the brand’s voice and visual assets. I refer to the brand book, and regularly conduct reviews of completed designs against these guidelines to confirm consistency across all deliverables while maintaining room for creativity.

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What is your approach to accommodating feedback from stakeholders?

My approach to accommodating feedback is rooted in an open-minded attitude. I treat feedback as a valuable insight and engage with stakeholders to clarify their perspectives. This dialogue helps me integrate their suggestions effectively, ensuring that the final design meets their expectations while preserving the project's integrity.

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April 2, 2025

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