Senior Manager, Governance, Risk, & Compliance (GRC)

The Senior Manager of Governance, Risk, and Compliance at WHOOP is responsible for leading the design and execution of the GRC program, including the development of risk management strategies, managing the enterprise risk register, and overseeing vendor risk assessments. This position also requires collaboration with multiple teams to ensure compliance with global regulations such as GDPR and SOC2, as well as developing policies and training programs that build security awareness within the organization.

Candidates interested in the Senior Manager, Governance, Risk, and Compliance role at WHOOP should have a minimum of 6 years of relevant experience in GRC, information security, or compliance areas, especially in health tech or regulated environments. A strong understanding of standards like ISO 27001 and SOC2 is essential, along with experience managing risk registers and third-party risk management. Relevant certifications such as CISA or CISSP are beneficial but not mandatory.

WHOOP is committed to the personal and professional development of its employees, including the Senior Manager of Governance, Risk, and Compliance. This role involves mentoring GRC analysts and offers opportunities to lead critical projects directly. Moreover, WHOOP values diverse experiences and encourages continuous learning, making it a dynamic environment for growth and career advancement.

Successful candidates for the Senior Manager, Governance, Risk, and Compliance position at WHOOP should possess strong organizational skills, detail orientation, and the ability to juggle priorities in a fast-paced environment. Familiarity with compliance frameworks and experience in leading risk management functions are crucial. Additionally, a commitment to leveraging AI tools for enhancing processes is highly valued.

In the Senior Manager, Governance, Risk, and Compliance role at WHOOP, you will need to identify and implement various GRC tools and processes that enhance transparency, accountability, and scalability within the program. This includes developing metrics for performance reporting and supporting incident response processes to ensure that all standards and regulatory requirements are successfully met.

When discussing your experience with regulatory compliance frameworks like GDPR and SOC2, focus on specific projects you've managed, the challenges faced, and the outcomes achieved. Highlight your understanding of the regulations’ implications on operational practices and how you've implemented changes to ensure compliance. Providing quantifiable results can greatly enhance your response.

In your response, emphasize a structured approach to risk management, such as the strategies you utilize to assess, evaluate, and prioritize risks. Discuss your experience with risk matrix frameworks, and how you communicate these risks to stakeholders. Sharing a specific example where your prioritization led to tangible improvements will strengthen your answer.

When answering this question, consider providing a real-world example that illustrates your process for conducting a vendor risk assessment. Detail how you interacted with stakeholders, what criteria you evaluated, and the challenges you faced. Emphasize your analytical skills and attention to detail, as well as how you implemented your findings.

Discuss your method for creating compliance training programs, emphasizing the importance of aligning content with organizational goals and compliance requirements. Describe how you gather input from various teams to ensure relevance and effectiveness. Sharing successful outcomes, like increased compliance awareness, will enhance your response.

Explain your systematic approach to managing internal audits, including how you prepare for them and how you engage with auditors. Highlight any experience you have with managing evidence workflows and mitigating findings. A specific anecdote demonstrating your successful management of an audit process will showcase your capabilities.

Share your perspective on the role of AI in enhancing GRC processes, such as automating risk assessments or improving incident response efficiency. Discuss any relevant experiences where you’ve used AI tools or data analytics to streamline workflows and improve compliance tracking, showing that you are both forward-thinking and knowledgeable in this area.

When asked about GRC metrics, mention critical indicators such as incident response time, compliance training completion rates, and the frequency of risk assessment updates. Discuss why these metrics matter and how they inform program adjustments. Providing an example of how you successfully tracked and reported on GRC metrics will add weight to your answer.

In your answer, focus on specific leadership experiences and how you adapted your management style to fit a rapidly evolving landscape. Discuss strategies you’ve implemented to foster team growth and skill development while ensuring program scalability. Highlight the positive impact your leadership had on team dynamics and program success.

Outline your proactive approach to staying compliant in a quickly changing tech environment. Emphasize the importance of continuous learning about regulations and emerging threats, as well as building strong interdepartmental relationships. Specific examples of how you've adjusted compliance practices in light of technology advancements will strengthen your response.

Discuss the significance of feedback loops in GRC programs, and outline your approach to gathering and incorporating feedback after incidents, audits, or assessments. Highlight how this practice improves resilience and strengthens compliance efforts. Sharing specific instances of changes made based on lessons learned can effectively illustrate your process.