Strategic Account Manager

The Strategic Account Manager at Woolf has a pivotal role that encompasses driving revenue growth across existing partners, identifying opportunities for growth, and building long-term relationships with customers. You will be the main point of contact for your portfolio of partners, engaging them in strategic discussions, providing ongoing support, and ensuring they fully leverage Woolf’s platform. Additionally, you’ll contribute to sales strategy and operational processes, helping shape the organization as it grows.

To qualify for the Strategic Account Manager role at Woolf, candidates should possess a Bachelor’s degree, with an advanced degree preferred. You should have between 5-7 years of experience in Customer Success or B2B Sales, especially with complex technical products. A proven track record in upselling to SMB or Mid-Market clients is crucial, along with strong skills in CRM tools, ideally Salesforce.

Woolf offers a fully remote working environment, meaning you can collaborate with a talented team from anywhere. The culture is fast-paced and innovative, ideal for those who thrive in an early-stage startup atmosphere. The team is comprised of diverse individuals passionate about education, working collaboratively to help transform the industry.

Woolf is committed to the professional development of its Strategic Account Managers through ongoing training and support, including a focus on personal growth and learning. You’ll have the opportunity to work with cutting-edge technology and innovative sales strategies, allowing you to elevate your skills while contributing meaningfully to the education sector.

As a Strategic Account Manager at Woolf, you can expect an annual salary ranging from $60,000 to $90,000, along with uncapped performance incentives based on your contributions. The role also offers flexible paid time off and working hours, promoting a healthy work-life balance while working from home.

When prioritizing accounts, first assess the potential revenue, growth opportunities, and the strategic value of each partner. Establish a system to categorize accounts based on urgency and importance, considering aspects like relationship strength and sales history, to ensure that you’re focusing your efforts where they will yield the highest impact.

In the past, I encountered a difficult client who was dissatisfied with our product. I scheduled a one-on-one meeting to understand their concerns better, actively listened to their feedback, and worked with my team to provide tailored solutions. This proactive approach turned the situation around, strengthening our relationship and increasing their engagement with our offerings.

To identify upselling opportunities, I effectively analyze the client’s current utilization of our services and look for gaps or areas for enhancement. I also maintain regular communication with them to understand their evolving needs and craft tailored proposals that align with their goals, ensuring that any upsell adds real value.

To ensure alignment, I continuously review Woolf’s strategic goals and communicate with cross-functional teams. By staying informed about the organization's objectives and incorporating feedback, I adjust my sales strategies accordingly to support the bigger picture while driving revenue growth for both Woolf and our partners.

At my previous job, I noticed that client communication could be enhanced through better organization. I introduced a CRM-based solution that allowed for streamlined communication, enabling personalized follow-ups and performance tracking. This significantly improved engagement and lead to a higher satisfaction rate among clients.

Data analysis plays a critical role in my approach. I use data to track performance metrics, client engagement patterns, and market trends, allowing me to make informed decisions. By identifying key insights from data, I can tailor my strategies to enhance client satisfaction and uncover new growth opportunities.

My biggest success was securing a major contract with a previously disengaged partner by effectively understanding their needs and presenting a customized solution. This experience taught me the importance of active listening and adaptability in sales, as well as the value of building genuine relationships.

To familiarize myself with a new product, I would begin by reviewing all available resources and documentation. I would also seek demonstrations from the product team and, if possible, test the product myself. Engaging in discussions with colleagues who have experience using the product would further deepen my understanding.

Maintaining positive relationships with stakeholders requires clear communication, regular check-ins, and providing valuable insights. I strive to be approachable and responsive, activating a wealth of resources to support their needs, ensuring they feel valued and recognized as key partners in our collaborative efforts.

I am most excited about the opportunity to drive innovation in education while working with a diverse range of organizations. The potential to contribute to transformative growth and improve access to quality education aligns perfectly with my passion for helping others succeed, making Woolf an inspiring place to work.