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Senior ML Engineer

Scheduling isn't simply filling shifts. It's finding the sweet spot that enables businesses to grow and team members to enjoy the perfect work/life balance.


At Planday from Xero, we aim to use Agentic AI to build a future where managers can seamlessly free up invaluable time for their business and teams. We're not just building software: we're on a mission to make shift work more human, to change work/life balance from a luxury to a reality for all shift workers. We're using advanced technology to help humans reach their full potential. At work and in life.


Founded in 2004, Planday is headquartered in Copenhagen, Denmark and helps create perfect schedules for hundreds of thousands of users across the world.


Are you a Senior ML Engineer with practical experience in solving real-world business problems for our London-based development team working in a newly formed high impact area? At Planday we help build successful businesses and improve the working lives of ordinary people, and we have a job for you.


How you’ll make an impact

As a Senior ML Engineer, you will need to understand how your technical solutions will help to implement our product vision, and that you have a passion for collaborating with many different people to achieve overarching goals. We are looking for a ML engineer who is driven to find innovative solutions for our customers and partners.


We are looking for a person that loves taking complex business problems and solving them using artificial intelligence and machine learning technologies.


If you want to apply your skills in a rapidly growing Software-as-a-Service platform, that has hundreds of thousands of real world users who want AI/ML solutions, while having fun with your colleagues, then look no further.


The role is based in London, but will require some travel to the engineering teams in Copenhagen and Denmark.


What you’ll do
  • Analyse and refine: Complex business problems in the onboarding, scheduling, staffing, payroll and business rules domains
  • Experiment: Effective evaluation pipelining, systematically assessing model performance & deriving insights
  • Deliver into a production environment: Productionise your work using the latest machine learning technologies 
  • Belong: Be part of creating a strong creative cross-functional product team, designing, building and delivering new features and new products


Success looks like
  • Live Planday’s vision and values: Keep Planday’s vision and values at the forefront of decision-making and actions. Communicate and help others understand the importance of the vision and values. Translate the vision and values into day-to-day activities and behaviours.
  • Communication skills: Proactively share information, actively solicit feedback, manage and facilitate communication if needed.
  • Build relationships: Successfully build friendship, trust and credibility with colleagues and team. Be seen as a key 'go to' person for advice. Create strong relationships within Planday to promote Planday as a strong player in AI, agents and customer problem solving.
  • Growth mindset: Relentlessly look for opportunities to grow yourself and the organisation. Understand that competency is not fixed but is enhanced through dedication and hard work. Coach and provide feedback to others on development plans.
  • Innovation and delivery: Constantly innovate and deliver technology in a team and solve customer problems by any means necessary.
  • Coaching and mentorship: Teach groups of colleagues and contribute to Planday's shared knowledge base.
  • Work collaboratively: Help individuals resolve difficult problems with empathy, exchange ideas, demonstrate conflict management skills.
  • Self-learning: Maintains in-depth knowledge of advances and learnings in technologies relevant to Planday’s environment.


We are looking for someone with some of the following experience
  • Hands-on experience in applying ML in practical scenarios on multiple productsProficiency in the Python programming language
  • Strong understanding of statistics and the foundations of machine learning, traditional and generative
  • MLOps / LLMOps
  • It would be beneficial if you have knowledge/experience with the following – but we want to hear from you even if you don’t.
  • Experience with cloud deployment of AI/ML 
  • Knowledge of discrete optimization techniques and operations research, especially knowledge of metaheuristics
  • Experience building evaluation pipelines
  • Proficiency in .NET (C#), Azure, and or JavaScript / TypeScript


At Planday, we offer you
  • Benefits like pension, health insurance, inclusive support for new parents and generous vacation
  • On top of your annual base salary, you are offered to be part of an Employee Share Plan
  • Growth and progression opportunities – we want you to grow with us
  • Flexible remote work
  • Strong social culture with lots of team and company activities
  • Meaningful work – everyone at Planday contributes to improving the lives of shift workers around the globe
  • Healthy work-life balance and autonomous approach to work. We trust in you and your abilities


Finally, our offices are not just workplaces (although they are pretty nice and well-located, we have to say!). Plandayers are open and welcoming and at Planday, everyone has the freedom and support to show their true self at work.


At Planday, we firmly believe that diversity and inclusion are the cornerstones of innovation and a vibrant workplace culture, and we highly value the strength that diverse backgrounds offer.


As an equal opportunity employer, we strive to create an equitable experience for all our candidates throughout the process. Please let us know if you need reasonable accommodation during the application or interview process.


All applicants will be considered for employment without attention to any personal characteristics.

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Average salary estimate

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$80000K
$120000K

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What You Should Know About Senior ML Engineer, Xero

Join Planday from Xero as a Senior ML Engineer in London, where you’ll help transform the world of scheduling! At Planday, we believe scheduling isn’t just about filling shifts; it’s about creating opportunities for businesses to flourish while ensuring that team members enjoy the perfect work/life balance. We’re passionate about using advanced Agentic AI to help managers save precious time, facilitating a rich work environment for all. In this role, you’ll tackle complex real-world problems related to onboarding, scheduling, staffing, and payroll using cutting-edge machine learning technologies. Your ability to collaborate effectively with diverse teams will ensure that you play an essential part in refining our product’s vision. Whether it’s through analyzing business needs, evaluating model performance, or productionizing solutions, your contributions will be vital. Plus, you’ll have the chance to mentor others and grow alongside a team that values creativity and innovation. If you’re excited about applying your skills in a dynamic SaaS platform, where your work directly enhances the lives of shift workers worldwide, this is the opportunity for you! You’ll be working in our London office, with occasional travel to our Copenhagen headquarters. Embrace a healthy work-life balance, comprehensive benefits, and a culture that champions inclusion and respect at Planday. Get ready to make a meaningful impact!

Frequently Asked Questions (FAQs) for Senior ML Engineer Role at Xero
What responsibilities does a Senior ML Engineer have at Planday?

As a Senior ML Engineer at Planday, your primary responsibilities will include analyzing complex business problems within the realm of product functionalities like scheduling and payroll, experimenting with effective evaluation pipelines to assess model performance, and delivering solutions in a production environment using the latest machine learning technologies. You will also proactively engage with cross-functional teams, communicating insights and collaborating on innovative solutions that align with our product vision.

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What qualifications should a candidate possess for the Senior ML Engineer position at Planday?

Candidates for the Senior ML Engineer role at Planday must possess hands-on experience in applying machine learning across multiple products, proficiency in Python programming, and a strong understanding of statistics and machine learning foundations. Familiarity with MLOps techniques or cloud deployment will be advantageous, though candidates without specific experience are encouraged to apply. Additionally, a growth mindset and strong communication skills are essential.

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What does success look like in the Senior ML Engineer role at Planday?

Success for a Senior ML Engineer at Planday means embodying the company's vision and values, effectively communicating and building strong relationships within the team and across departments. It involves innovating, delivering customer-centric technology solutions, mentoring fellow colleagues, and maintaining up-to-date knowledge on advancements in relevant technologies. The key is to cultivate a collaborative and supportive environment that drives collective goals.

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What kind of team culture can a Senior ML Engineer expect at Planday?

At Planday, the team culture is rooted in collaboration, inclusivity, and respect. As a Senior ML Engineer, you will be part of a creative cross-functional product team where open communication, empathy, and conflict management are valued. You’ll be encouraged to share your ideas and insights, with opportunities for continuous learning and development within a supportive environment. Social activities and team bonding are also vital to our company’s ethos.

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What benefits are offered for a Senior ML Engineer at Planday?

Planday offers comprehensive benefits for its Senior ML Engineers, including pension plans, health insurance, inclusive support for new parents, and generous vacation allowances. Additionally, employees can participate in an Employee Share Plan and enjoy growth opportunities, flexible remote work arrangements, and a focus on maintaining a healthy work-life balance. We strive to create an environment where our team members feel empowered and valued.

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Common Interview Questions for Senior ML Engineer
Can you describe your experience with machine learning in practical applications?

When answering this question, offer specific examples of projects where you applied machine learning to solve real-world business problems. Discuss the methodologies used, the technologies implemented, outcomes achieved, and what you learned from these experiences. This shows your analytical skills and ability to translate theory into practice.

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How do you evaluate the performance of a machine learning model?

In response, explain the metrics you typically use, such as accuracy, precision, recall, and F1 score, and why they matter. Discuss your process for conducting cross-validation and assessing model robustness. Highlighting your analytical framework shows your thoroughness and understanding of model performance evaluation.

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What are some challenges you've faced when deploying machine learning solutions?

Share specific challenges you encountered, such as data quality issues, integration with existing systems, or resource limitations. Discuss how you overcame these problems and any lessons learned that could benefit future projects, which will demonstrate your problem-solving skills and resilience.

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How do you stay updated with advancements in machine learning?

Discuss your strategies for continuous learning, like attending industry conferences, participating in online courses, following leading ML professionals on social media, or reading relevant journals. This will show your commitment to growth in your field, which aligns with Planday's value of a growth mindset.

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Can you give an example of how you applied ML techniques to improve a process or product?

Provide a detailed account of a specific situation where you utilized machine learning to enhance efficiency or outcomes. Explain the context, the applied techniques, the results achieved, and how this impacted the stakeholders involved. This demonstrates your ability to translate technical expertise into tangible business benefits.

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What is your experience with MLOps and how have you implemented it?

Share experiences where you used MLOps to streamline the machine learning lifecycle, from development to deployment. Explain any tools and frameworks you have utilized and how you improved collaboration between data scientists and operations teams. This shows your practical understanding of bridging the gap between model development and deployment.

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How do you handle disagreements or conflicts within a team?

Discuss your approach to conflict resolution, such as fostering open communication, seeking to understand differing perspectives, and finding common ground. Highlight an example where your conflict management strategy resulted in a positive team outcome. This reflects your interpersonal skills and team-oriented mindset.

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What steps do you take when starting a new ML project?

Outline the structured approach you take, including gathering business requirements, understanding stakeholder needs, drafting a project plan, and determining data sources. This showcases your organizational skills and ability to align ML projects with business objectives.

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What programming languages and tools do you prefer for ML development and why?

Share your preferred languages, such as Python, as well as any libraries or frameworks that you find particularly useful. Be prepared to explain why these choices benefit your development process and the efficiency of your projects, demonstrating your technical proficiency.

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How do you ensure the ethical use of AI and machine learning in your work?

Explain your understanding of the ethical implications of AI, including biases in data and algorithms. Discuss your strategies for promoting fairness and transparency in your work, such as conducting regular audits or ensuring diverse data sets, indicating your commitment to responsible AI practices.

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251 jobs
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BADGES
Badge ChangemakerBadge Diversity ChampionBadge Family FriendlyBadge Future MakerBadge Work&Life BalanceBadge Rapid Growth
CULTURE VALUES
Inclusive & Diverse
Rise from Within
Mission Driven
Diversity of Opinions
Work/Life Harmony
Customer-Centric
Social Impact Driven
Passion for Exploration
BENEFITS & PERKS
Family Medical Leave
Maternity Leave
Paternity Leave
Family Coverage (Insurance)
Medical Insurance
Dental Insurance
Vision Insurance
Mental Health Resources
Life insurance
Disability Insurance
Health Savings Account (HSA)
Flexible Spending Account (FSA)
FUNDING
SENIORITY LEVEL REQUIREMENT
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EMPLOYMENT TYPE
Full-time, hybrid
DATE POSTED
April 11, 2025

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