Solutions Engineer

To be considered for the Solutions Engineer position at Xsolla, you will need a Bachelor's degree in Engineering, Computer Science, or a related technical field. Additionally, having 3-5 years of experience in a technical customer-facing role, such as a sales engineer or technical evangelist, is essential. A solid understanding of technical systems, software infrastructure, and operational workflows is also crucial to successfully perform in this role.

As a Solutions Engineer at Xsolla, your primary responsibilities will include managing customer onboarding and integration, serving as the technical lead for key customers, and ensuring smooth product launches. You'll work closely with customer success managers to address technical issues promptly and communicate effectively with both technical teams and non-technical stakeholders.

Xsolla is committed to fostering a supportive environment for its Solutions Engineers through a comprehensive Benefits Program. This includes unlimited Flexible Time Off, funding for training and educational opportunities, and creating personalized career roadmaps to ensure continuous professional growth and development.

A background in B2B SaaS, enterprise platforms, or infrastructure-focused products is advantageous when applying for a Solutions Engineer position at Xsolla. Familiarity with APIs, cloud infrastructure, and AI tools and technologies will help you navigate the technical landscape more effectively.

The culture at Xsolla for Solutions Engineers is collaborative and creative. You'll be part of a dynamic team that values communication and teamwork. With a global workforce, your ability to work across diverse cultures and time zones is crucial in delivering exceptional customer experiences and fostering a community that prioritizes creativity and collaboration.

In such a situation, I would first listen carefully to the customer's concerns to understand the specific issue they are encountering. Then, I would collaborate with the technical team to gather relevant information and solutions. Communication is crucial, so I'd ensure the customer is fully informed about the steps we are taking and provide updates throughout the resolution process.

Absolutely! My experience with APIs involves working closely with them to facilitate integrations between systems. I ensure that I understand not only how to use APIs but also how to communicate their functionalities to customers effectively. This helps in quickly resolving any questions or technical barriers that may arise.

When faced with multiple customer issues, I assess the urgency and impact of each issue. I collaborate with team members to ensure that we address critical issues first while keeping customers informed. Tracking action items is important, so I use project management tools to maintain clarity on what needs attention.

I ensure a smooth product launch by initially having a detailed plan that outlines all technical components, dependencies, and timelines. I communicate this plan with all involved parties, including customers and internal teams, and maintain regular follow-ups to address any potential roadblocks along the way.

The most important factor is clarity. I make a point to simplify technical jargon and focus on the impact and benefits of the information being shared. Using analogies or real-world examples can also make concepts more relatable and easier to understand for non-technical stakeholders.

I actively seek out customer feedback through surveys, direct conversations, and follow-ups post-launch. I analyze this feedback to identify trends or recurring issues, which I then share with product development teams to drive improvements in our offerings.

Yes, I have extensive experience working with cross-functional teams, which includes collaborating with engineering, product managers, and customer success teams. I believe that fostering open communication and understanding each team’s goals are crucial to achieving shared success.

I once worked with a customer who was frustrated due to integration issues. I took the time to listen to their concerns, provided regular updates on our efforts, and involved them in the troubleshooting process. By addressing their concerns proactively and transparently, we were able to resolve the issues and build trust with the customer.

I stay updated by subscribing to industry newsletters, attending relevant webinars and conferences, and participating in professional networks. This allows me to learn new technologies and best practices which I can then leverage in my role as a Solutions Engineer.

What excites me most is the opportunity to work on innovative projects that have the potential to enhance the gaming experience for creators and players alike. Being part of a company that collaborates with industry leaders and champions visionary creators fills me with enthusiasm and inspires my work.