Drone Operator & Customer Success Specialist - USA

As a Drone Operator & Customer Success Specialist at XTEND, your main responsibilities will revolve around operating drones for customer training, testing, and demonstrations. You will provide on-site technical support and maintenance while also serving as the primary customer contact for onboarding and training. Your role will involve building strong customer relationships and delivering product demonstrations, making you a pivotal point of contact between the customers and our team.

Applicants for the Drone Operator & Customer Success Specialist role at XTEND typically need 2+ years of experience in a customer-facing role, ideally with a technical background. A required qualification is FAA Part 107 certification. While Field Service Representative experience is preferred, it's not mandatory. Strong communication skills, technical aptitude, and the ability to manage multiple priorities are also essential for this role.

The Drone Operator & Customer Success Specialist position at XTEND requires a willingness to travel up to 75% of the time for field support and customer visits. This travel is an integral part of the role, as it enables the Specialist to provide hands-on support and ensure customer success in various locations.

Success in the Drone Operator & Customer Success Specialist role at XTEND hinges on a combination of technical skills, problem-solving abilities, and effective communication. You need to be adept at operating drones, training customers, and offering technical support, while also possessing strong interpersonal skills to build relationships with clients. An innovative mindset and a passion for learning will also be crucial.

Working as a Drone Operator & Customer Success Specialist at XTEND offers a dynamic and engaging environment. You will be operating drones in the field, interacting directly with customers, and collaborating with internal teams. The fast-paced setting is perfect for those who thrive on variety and enjoy hands-on work combined with technical challenges and customer engagement.

In answering this question, be specific about the types of drones you've operated and the contexts in which you used them. Focus on any technical challenges you faced, how you resolved them, and any training you provided to customers, emphasizing your hands-on experience.

When responding to this question, highlight your approach to problem-solving and customer engagement. Share a specific example where you resolved a significant issue, illustrating your interpersonal skills and technical expertise in the process.

In your response, discuss your approach to customer engagement, emphasizing active listening, regular follow-ups, and personalized support. Share experiences that demonstrate your ability to relate to clients and understand their needs.

Describe your preparation process for successful product demonstrations, including understanding the audience, tailoring your message, and rehearsing key points. Mention any tools or resources you would use to enhance the presentation of drone capabilities.

Share your familiarity with CRM tools, such as Jira and Microsoft Office, and how you've used them in previous roles. Mention any specific examples of how these tools helped you manage customer interactions or track project performance.

Discuss your organizational skills and techniques for prioritizing tasks, such as using checklists or project management tools. Provide examples of instances where you successfully managed multiple projects simultaneously.

Demonstrate your knowledge of FAA regulations by summarizing key points related to drone operations, such as obtaining Part 107 certification and adhering to safety protocols. This conveys your commitment to operating within legal guidelines.

Discuss your training philosophy, emphasizing patience, clear communication, and tailoring content to different learning styles. Share experiences that showcase successful training outcomes and customer satisfaction.

Provide an example of a process improvement you implemented, specifying the challenges it addressed and the measurable results. Highlight your innovative mindset and problem-solving skills.

In answering this question, express your enthusiasm for technology and innovation. Share personal experiences or aspirations related to the field, highlighting why the role at XTEND aligns with your career goals.