Senior Account Manager

A Senior Account Manager at Zayo Group is responsible for generating sales revenue by actively promoting Zayo's products and services, managing customer relationships, creating strategic account solutions, and achieving sales and revenue targets. This role involves heavy interaction with both existing and prospective accounts to ensure satisfaction and secure new business.

To qualify for the Senior Account Manager position at Zayo Group, candidates should have a bachelor’s degree or equivalent experience, at least three years of high-volume sales experience managing large account patches, strong financial acumen, and excellent communication skills. Familiarity with Salesforce and an understanding of Zayo's services such as Fiber Infrastructure and Transport are highly beneficial.

A Senior Account Manager at Zayo Group achieves sales growth by developing strong customer relationships, understanding clients' needs, applying a consultative sales approach, and effectively managing the strategic sales process. Consistent prospecting and maintaining a high level of customer satisfaction are also essential.

Key skills for the Senior Account Manager role at Zayo Group include excellent relationship-building capabilities, strong time management and organizational skills, effective communication and presentation skills, and the ability to work collaboratively within a team while also being effective as an individual contributor.

The work environment for a Senior Account Manager at Zayo Group is dynamic and collaborative, with remote work flexibility. The role requires strong self-management and the ability to work independently while engaging with a diverse and supportive team that values innovation and excellence.

To answer this question, provide a detailed example of a complex sale you've managed, highlighting the steps you took to understand the client's needs, how you built relationships, and the strategies you implemented to close the deal. Focus on the impact of your actions on both the customer and the company.

Discuss your approach to organization and prioritization. Mention the tools or methods you use to track account activity and deadlines, as well as how you ensure comprehensive service for each account. Emphasize your time management skills and your proactive engagement with clients.

Explain your approach to relationship-building, focusing on effective communication, regular check-ins, and understanding client needs. Highlight the importance of trust, transparency, and delivering value to maintain strong and lasting relationships.

Discuss your methods for staying informed about industry trends, such as attending conferences, following relevant news sources, participating in professional networks, and continuous learning through courses or certifications. Emphasize your commitment to staying knowledgeable about changes that impact your clients and the industry.

Describe how you collaborate with other team members to strategize and execute account plans. Provide examples of successful teamwork that contributed to achieving sales objectives, highlighting your ability to communicate and cooperate with different personalities and departments.

Describe your approach to objection handling, emphasizing active listening, empathy, and effective communication. Provide a specific example of an objection you've successfully managed, detailing how you addressed the client's concerns and turned them into opportunities.

Detail a situation where data analysis influenced your sales decision-making. Highlight the metrics you analyzed, how you interpreted the data, and the actions you took that led to improved results or customer satisfaction.

Discuss your methods for tracking performance against targets, your regular forecasting practices, and how you adapt your strategies based on performance data. Emphasize your proactive approach to identifying opportunities for improvement and striving for results.

Highlight your approach to fostering connections, including personalized communication, genuine interest in their business, and ongoing engagement. Provide examples of how this has led to stronger relationships and better customer outcomes.

Share your personal motivators, such as achieving targets, providing exceptional service, or the challenge of complex sales. Discuss how your motivation drives your performance and contributes to your success at Zayo Group.