Trainer, A1 Garage Door Training Academy

👋 I’m Tommy, and I’m the CEO of A1 Garage Door. I’m glad you’re here. 

I started the company in 2007, and we have since grown to be the largest residential garage door service company in North America, operating in 40 markets+ across 20 states. 

Trainer, A1 Garage Door Training Academy

About Us: A1 Garage Door Service is a leading provider of residential garage door services. Our Training Academy in Phoenix trains 30-50 new employees each month from across the country. We focus on equipping our employees with the technical skills, customer service expertise, and operational knowledge necessary to excel in the garage door industry.

We are seeking a dynamic and experienced Trainer to join our Training Academy team. The ideal candidate will possess a deep understanding of garage door systems and a passion for teaching and mentoring. As a Trainer, you will be responsible for delivering high-quality training programs that cover technical aspects, customer service, sales, and operations related to the sales, service, and maintenance of residential garage doors.

Trainers at A1 Garage Door Training Academy dedicate 80% of their time to facilitating content in classroom settings, ensuring that trainees receive comprehensive and engaging instruction. They spend 15% of their time providing hands-on, one-on-one training and coaching, offering personalized guidance to help trainees master practical skills. The remaining 5% of their time is focused on advising on new employees' performance and contributing to curriculum improvements, ensuring that the training programs remain effective and up-to-date.

A1 Garage Door Service values internal promotions and employee development. High-performing current employees with proven coaching abilities may be considered for the Trainer role. External candidates with formal training experience must demonstrate their ability to quickly learn the technical aspects of our products. All candidates, whether internal or external, must showcase their ability to facilitate content effectively in front of a group, exhibit comfort with public speaking, and possess strong technical and functional knowledge.

Critical competencies:

·        Technical Mastery: Provide in-depth training on best practices, tools, techniques, and technologies used in the garage door industry.

·        Clarity in Teaching: Break down complex technical concepts into digestible and understandable lessons for trainees of varying skill levels.

·        Presentation Skills: Deliver engaging training sessions through various formats—classroom, hands-on, virtual—while maintaining interaction and engagement.

·        Active Listening: Understand the learner's needs and concerns, providing tailored support and guidance to address those needs.

·        Adaptability: Adjust training content and delivery methods to suit different learning styles (visual, auditory, kinesthetic), diverse backgrounds, and varying levels of expertise.

·        Motivating Others: Inspire and encourage trainees to adopt a growth mindset, consistently pushing them toward personal and professional development.

·        Feedback & Guidance: Provide constructive feedback and personalized coaching to ensure that trainees are progressing in their skill development.

·        Empathy: Recognize the challenges faced by trainees and offer support to help them overcome obstacles and achieve their goals.

·        Assessment & Evaluation: Create and conduct assessments (practical and theoretical) to track progress and identify areas for improvement.

·        Result-Oriented Approach: Align training outcomes with measurable business objectives, such as improving customer satisfaction, reducing service call times, or enhancing job safety.

·        Problem-Solving Skills: Teach trainees how to troubleshoot and diagnose problems, offering clear, step-by-step solutions to complex issues encountered in the field.

·        Continuous Improvement: Regularly assess the effectiveness of training programs and adjust based on trainee performance, feedback, and evolving standards.

·        Digital Tools: Utilize tools and platforms for training delivery, such as learning management systems (LMS), video conferencing tools, and virtual simulations.

·        Leading by Example: Exhibit professionalism, a strong work ethic, and the core values that trainees should embody in their own work.

·        Building Team Cohesion: Encourage collaboration and teamwork among trainees, fostering an environment where knowledge-sharing and peer support thrive.

·        Conflict Resolution: Effectively handle interpersonal conflicts or issues that may arise during training, ensuring a positive and productive learning environment.

·        Customer Service Focus: Train technicians and employees not only in technical skills but also in how to interact professionally with customers, handle complaints, and provide high levels of customer satisfaction.

·        Sales and Upselling: Teach employees about service offerings and how to make recommendations or upsell services effectively, contributing to the company's revenue goals.

·        Efficiency & Productivity: Instill an understanding of time management, cost control, and operational efficiency to optimize service delivery and business outcomes.

·        Safety Protocols: Emphasize the importance of safety procedures and risk management in every aspect of service delivery, ensuring that employees are equipped with the knowledge to maintain safety standards in the field.

·        Diverse Learners: Understand and respect the personal differences of trainees and ensure that training is geared appropriately to everyone.

·        Curriculum Development: Design and structure comprehensive training programs that address both foundational knowledge and advanced skills, including creating modules, activities, and assessments.

·        Adaptation to Diverse Teams: Tailor training programs to suit different backgrounds and learning environments, ensuring that all employees feel supported and valued.

·        Creative Problem-Solving: Encourage creativity and resourcefulness, especially when dealing with unexpected challenges in training or service delivery.

·        Motivated: Possess a drive and strong work ethic to perform even when working independently.

Qualifications:

·        Proven experience as a trainer or similar role in the garage door industry or a related field.

·        Excellent communication and presentation skills.

·        Strong problem-solving abilities and technical knowledge.

·        Ability to design and implement effective training programs.

·        Empathy, patience, and the ability to motivate and inspire others.

·        Proficiency with digital training tools and platforms.

Benefits and other cool stuff:

· Medical, dental, vision, 401K

· Paid Time Off

· Weekly Pay

· Internal Promotion opportunities

· Company swag

 A1 Garage Door (and affiliate companies) provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, sexual orientation, gender identity, or gender expression. We are committed to a diverse and inclusive workforce and welcome people from all backgrounds, experiences, perspectives, and abilities.