Senior Manager, Business Communications and Operations - job 3 of 3

The Senior Manager, Business Communications and Operations at AbbVie is responsible for overseeing communication strategies and operational coordination across the Specialty and U.S. Therapeutics Operations. Key duties include establishing processes for business updates, facilitating alignment discussions, writing audience-specific messages, and managing logistics for significant events. This role ensures clear communication and collaboration among different functions, driving efficiency and engagement.

Qualified candidates for the Senior Manager, Business Communications and Operations position at AbbVie should possess a bachelor's degree in business, communications, or a related field. A minimum of 3-5 years of industry experience, preferably within pharma/healthcare, is required. Strong communication skills, project management experience, and the ability to navigate a complex, matrix environment are also essential for this role.

The Senior Manager, Business Communications and Operations plays a crucial role in AbbVie’s mission by ensuring that communication flows effectively within and between departments, ultimately facilitating better decision-making and accelerating critical initiatives. This position helps align teams on business goals, which directly contributes to delivering innovative healthcare solutions and enhancing employee engagement.

To be successful as a Senior Manager, Business Communications and Operations at AbbVie, candidates should have excellent verbal and written communication skills, strong organizational abilities, and adept project management skills. They must also demonstrate the ability to manage multiple priorities effectively, influence stakeholders without direct authority, and work collaboratively in a team-oriented environment.

AbbVie fosters a culture of growth and development within the company. As a Senior Manager, Business Communications and Operations, there are numerous opportunities for career advancement by taking on larger projects, expanding leadership responsibilities, and potentially moving into senior executive roles within the organization as you demonstrate your ability to impact business outcomes positively.

When managing cross-functional communications, I prioritize understanding the goals of each team and their unique challenges. I establish clear communication protocols, actively seek feedback, and promote transparency. Utilizing project management tools also helps keep everyone aligned and informed, ensuring smoother collaboration across various departments.

In my previous role, I faced a situation where conflicting messages were being communicated to teams. I organized a meeting with key stakeholders to clarify our messaging strategy and worked on creating a unified communication plan. By ensuring everyone was on the same page and updating communication templates, we restored clarity and trust within the organization.

To ensure consistency in messaging, I develop messaging guidelines and templates that detail key messages and brand voice. Regular training sessions with teams help reinforce the importance of these standards. I also implement feedback mechanisms to identify discrepancies and make necessary adjustments promptly.

I prioritize tasks by evaluating deadlines, project impact, and resource availability. I utilize tools like project management software to create a visual representation of deliverables and milestones, which helps me manage my time effectively and communicate priorities to my team.

Data is crucial in informing my decisions. I analyze metrics related to past communications to understand their effectiveness. By leveraging these insights, I can tailor my communication strategies to better meet the needs of stakeholders, ultimately driving more successful outcomes.

I view feedback as an opportunity for growth. If I receive input indicating that my messaging was unclear, I would first acknowledge the feedback, seek clarification about what was confusing, and then work to revise the message to enhance its clarity. I would also follow up to ensure the revised communication meets expectations.

My event planning experience includes organizing Town Halls and team-building events. I coordinate logistics such as venue selection, agenda creation, and speaker preparation. I ensure that communication materials are ready for attendees and that events align with strategic business objectives to maximize engagement.

I ensure senior leaders are effectively engaged by including them in the communication planning process, soliciting their input on key messages, and keeping them informed on communication efforts. I create opportunities for them to participate in discussions and deliver messages to reinforce their commitment to transparency.

I find tools like Microsoft Teams, Slack, and StaffBase highly effective for managing communications. These platforms facilitate real-time collaboration, allow for easy sharing of resources, and provide metrics for engagement and reach on communications sent, helping teams stay connected and informed.

Certainly! In an earlier project, I advocated for a unified communication strategy when key leaders were hesitant to change. I presented data supporting the benefits of a cohesive approach and facilitated discussions that addressed their concerns. By aligning the benefits with their priorities, I successfully influenced the decision to implement the new strategy.