FT Server - Garrison

As an FT Server at Fairmont Austin, your main responsibilities include providing professional, friendly service, assisting guests with menu inquiries, and maintaining knowledge of menu items and beverage offerings. You will follow outlet policies, handle food and beverage safely, and work collaboratively with your team to ensure each guest enjoys their dining experience.

To excel as an FT Server at Fairmont Austin, you should have excellent communication and organizational skills, as well as strong interpersonal abilities. While prior service experience is a plus, it's not mandatory. You must be reliable, able to work well under pressure, and focus on guest needs, ensuring courteous service at all times.

As an FT Server with Fairmont Austin, you’ll enjoy benefits such as paid time off, medical, dental, and vision insurance, a 401k plan, and a complimentary shift meal. Additionally, you’ll receive an employee benefit card offering discounted rates at Accor properties worldwide, providing you and your family with fantastic travel opportunities.

Fairmont Austin is dedicated to the growth of its employees. As an FT Server, you’ll have access to learning programs through our Academies, designed to sharpen your skills and advance your career. There’ll be opportunities to develop your talent within the property and across the global Accor network.

The work culture for FT Servers at Fairmont Austin is collaborative and supportive. You’ll be part of a team of Heartists committed to providing exceptional guest experiences while supporting one another. Diversity and inclusion are woven into everything we do, ensuring a workplace where all employees feel valued and celebrated.

When answering this question, provide a specific example of a situation where you recognized a guest's needs and exceeded their expectations. Highlight your problem-solving skills and how your actions contributed to a memorable experience.

Discuss your approach to managing difficult situations with calmness and professionalism. Emphasize active listening, empathizing with the guest, and finding a solution that satisfies both the customer and the establishment.

Define good service in terms of attentiveness, personalization, and professionalism. Explain that it’s about building relationships with guests, understanding their needs, and creating a welcoming atmosphere.

Illustrate your ability to prioritize tasks and manage time effectively. You can talk about strategies like checking on guests at regular intervals, maintaining organized notes, and communicating with kitchen staff to ensure orders are handled promptly.

Outline the importance of following safety and sanitation policies. Describe specific practices such as proper handwashing techniques, cleaning procedures, and adherence to food storage guidelines that you’ve observed in previous roles.

Share how you use slow periods to prepare for the busier times, engage with guests who are present, or take the opportunity to learn more about menu items or beverage knowledge to enhance future service.

Discuss the importance of personalization in service. Give examples of how you engage with guests, recall their preferences, and make recommendations that resonate with their tastes to enhance their experience.

Explain techniques such as repetition, visual aids, and writing notes quickly to keep track of orders. Highlight your experience working in fast-paced environments where memory and organization skills were vital.

Discuss the essence of collaboration and support among team members. Emphasize your belief in open communication, assisting colleagues when needed, and fostering a positive team environment.

Be honest about your motivation for applying, such as being impressed by the company’s reputation, love for the hospitality industry, or desire to work in a luxury setting that emphasizes guest experience and employee growth.