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Framework Manager, Water

Company Description

Work with Us. Change the World.

At AECOM, we're delivering a better world. Whether improving your commute, keeping the lights on, providing access to clean water, or transforming skylines, our work helps people and communities thrive. We are the world's trusted infrastructure consulting firm, partnering with clients to solve the world’s most complex challenges and build legacies for future generations.

There has never been a better time to be at AECOM. With accelerating infrastructure investment worldwide, our services are in great demand. We invite you to bring your bold ideas and big dreams and become part of a global team of over 50,000 planners, designers, engineers, scientists, digital innovators, program and construction managers and other professionals delivering projects that create a positive and tangible impact around the world.

We're one global team driven by our common purpose to deliver a better world. Join us.

Job Description

Start here. Grow here.

Are you ready to lead a team of talented engineers and shape the future of the water industry?

Our UK&I Water business is looking to recruit a Framework Manager for our key client accounts with water companies or contractors in the South / South East of England. This role is crucial to delivering the objectives of our water business, where significant opportunities for both account and client relationship growth exist.

You will lead the AECOM approach and foster collaborative engagement with our client, managing a design and professional services framework to ensure consistently excellent client service, project delivery metrics and service growth.

As an integral part of our framework and account manager network, this role offers a fantastic springboard for future career development within AECOM both nationally and globally. AECOM is committed to employee wellbeing and flexible working through our ‘Freedom to Grow’ approach. You will benefit from a challenging role that can be delivered around your personal priorities to create a unique work / life balance that’s right for you.

The Team:

Our Water team has delivered some of the most high-profile projects across the UK, so your projects and clients will be varied and interesting. Examples of our current frameworks and key long-term clients include:

  • Morrison Water Services (MWS) – AECOM are designer to contractor, MWS, on major long-term water and wastewater infrastructure frameworks for Southern Water and Thames Water. We’ll be delivering design and professional services across significant AMP8 programmes (Circa £1 billion CAPEX) covering optioneering, outline and detailed design across water and wastewater projects that help advance positive outcomes for customers, communities and the environment
  • Affinity Water – AECOM deliver a range of design and professional services across engineering and environment workstreams, with our framework extending into AMP8.
  • Thames Water – AECOM has positions across a range of AMP8 frameworks including major projects, infrastructure design and environmental services. We bring experience from a range of major schemes including Thames Tideway Tunnel, Deephams STW upgrade and ‘Capital Delivery’ infrastructure and non-infrastructure schemes across the Thames region.

Here’s what you’ll do:

  • Lead: This role is a key client facing position in which you will be empowered to lead the frameworks that you’re on; and be accountable for developing and maintaining our relationship and reputation with our clients.
  • Deliver: You will work with our Strategy & Growth leads and CAMs to develop and deliver your framework account plan. You will be the conduit that connects our clients with our business, ensuring we deliver to agreed metrics - including safety, programme, cost, innovation and quality. You will manage the wider corporate relationship and drive business with the client (both new growth and maintaining existing workloads). This means representing the full spectrum of AECOM services and geographies, giving you the opportunity to learn about and connect with our wider teams.
  • Quality: You will understand AECOM’s commercial, contractual and technical obligations to clients and ensure that we deliver to them, ensuring client satisfaction that results in repeat work.
  • Grow: You will identify upcoming pursuits with the client and work with internal teams to position AECOM for them. You will be responsible for promoting opportunities, leading the resulting proposal development with the bid and delivery teams to develop winning strategies and high quality technical and commercial proposals.
  • Develop: Work with your AECOM colleagues to identify areas of business need (capacity and capability), highlighting areas to develop and expand the team both through progression of internal staff and recruitment.

If you're passionate about innovation and turning bold ideas into reality, AECOM welcomes you. Join our team, where we don't just construct infrastructure but also uplift communities and enhance lives. Why not give our AECOM Water page on LinkedIn a follow to stay updated on the impactful projects we're working on and see firsthand the difference we're making in the industry!

Come & Grow with Us.

Become part of our dynamic Water business, which boasts around 700 experts across the UK & Ireland. Collaborate with top-tier civil, mechanical, electrical, and process engineers to deliver a variety of captivating projects, from small initiatives to large-scale ventures, all the way from concept to completion.  Here, you’ll thrive in an inclusive and forward-thinking environment where your contributions are valued.

Enjoy the Perks.

At AECOM, you'll enjoy a range of core and personalised benefits designed to support your future and well-being, customised to fit your lifestyle. Take advantage of career development opportunities, our flexible hybrid working model to ensure a work-life balance that suits your lifestyle, technical practice networks, AECOM University, and volunteering days.

Qualifications

Ready to push the limits of what’s possible?

Here’s what we’re looking for:

  • Deep understanding of water sector and knowledge of the regulatory environment that our clients operate in.
  • Proven experience in forming strong relationships and mutual trust with a range of stakeholders within client organisations.
  • Experience in technical and commercial bid development and delivery of water industry schemes.
  • Experience of project and programme delivery using NEC 3 or 4 contracts.
  • Experience of delivery across project phases, such as business case development, feasibility, outline / conceptual design, detailed design, construction support etc.
  • Excellent interpersonal, communication, organisation skills.

We celebrate diversity, including neurodiversity, and believe it enriches our team. We welcome applications from all backgrounds and abilities. If you are an applicant with a disability that requires reasonable accommodation to complete the application process, please contact us at [email protected]. At AECOM, we value everyone's unique contributions and perspectives.

If you meet some of the requirements above or have transferable skills you believe would benefit us, we would be delighted to hear from you!

Additional Information

Interested in the role or curious about life at AECOM? Follow us on LinkedIn, Facebook, Instagram, and YouTube to explore our AECOM voices, employee stories, latest projects, and much more!

For further information about the role, reach out to the recruiter on LinkedIn – Jay Hewitt.

About AECOM

AECOM is the world’s trusted infrastructure consulting firm, delivering professional services throughout the project lifecycle – from advisory, planning, design and engineering to program and construction management. On projects spanning transportation, buildings, water, new energy and the environment, our public- and private-sector clients trust us to solve their most complex challenges. Our teams are driven by a common purpose to deliver a better world through our unrivaled technical and digital expertise, a culture of equity, diversity and inclusion, and a commitment to environmental, social and governance priorities. AECOM is a Fortune 500 firm and its Professional Services business had revenue of $14.4 billion in fiscal year 2023. See how we are delivering sustainable legacies for generations to come at aecom.com and @AECOM.

Freedom to Grow in a World of Opportunity 

You will have the flexibility you need to do your best work with hybrid work options. Whether you’re working from an AECOM office, remote location or at a client site, you will be working in a dynamic environment where your integrity, entrepreneurial spirit and pioneering mindset are championed.

You will help us foster a safe and respectful workplace, where we invite everyone to bring their whole selves to work using their unique talents, backgrounds and expertise to create transformational outcomes for our clients.

AECOM provides a wide array of compensation, benefits and well-being programs to meet the diverse needs of our employees and their families. We’re the world’s trusted global infrastructure firm, and we’re in this together – your growth and success are ours too.

Join us, and you’ll get all the benefits of being a part of a global, publicly traded firm – access to industry-leading technology and thinking and transformational work with big impact and work flexibility. As an Equal Opportunity Employer, we believe in each person’s potential, and we’ll help you reach yours.

We are a Disability Confident Employer and will offer an interview to applicants who have a disability or long-term condition, who meet the minimum/essential criteria for the role. Please let us know using this email address [email protected]  if you would like to apply through the Disability Confident Interview Scheme.

All your information will be kept confidential according to EEO guidelines.

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What You Should Know About Framework Manager, Water, AECOM

Are you ready to take on a pivotal role as a Framework Manager for AECOM in Croydon, UK, and make a real impact in the water industry? At AECOM, we're dedicated to delivering a better world, and this position gives you the opportunity to lead a talented team and manage key projects that contribute to sustainable water solutions. You’ll be at the forefront of driving client relationships, ensuring project delivery excellence, and fostering collaboration within our dynamic team. Your work will revolve around significant partnerships with water companies such as Southern Water and Thames Water, where you'll be responsible for the design and professional services that make a tangible difference for communities. You will work closely with internal and external stakeholders to ensure that we meet key performance metrics while nurturing and expanding our client accounts. AECOM embraces a flexible working model, allowing you to balance your professional aspirations with personal commitments, all while promoting innovation and growth. Your expertise in the water sector will be invaluable as you navigate regulatory environments and deliver engineering projects from inception through to completion. We’re looking for someone with robust relational skills, technical acumen, and a passion for pushing the limits of what’s possible. Join us, and let’s build a better future together!

Frequently Asked Questions (FAQs) for Framework Manager, Water Role at AECOM
What are the responsibilities of a Framework Manager at AECOM?

As a Framework Manager at AECOM, your primary responsibilities include leading client relationships, overseeing project delivery, and ensuring quality service across various water sector frameworks. You will manage relationships with key clients, drive business growth, and ensure that project delivery meets safety, program, cost, and quality metrics. This role also involves strategic planning, identifying new opportunities, and imparting your knowledge of the regulatory environment to benefit client projects.

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What qualifications are needed for the Framework Manager position at AECOM?

To qualify for the Framework Manager role at AECOM, you'll need a deep understanding of the water sector along with proven experience in relationship management and technical bid development. Experience with NEC 3 or 4 project contracts is essential, as is familiarity with delivering projects across various phases—from feasibility to construction support. Excellent communication and organizational skills are crucial to succeed in this key position.

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What kind of projects will a Framework Manager work on at AECOM?

A Framework Manager at AECOM will engage with a variety of influential projects, particularly in the water sector. This includes collaborating with major water companies on extensive frameworks like those with Southern Water and Thames Water. You'll be involved in projects valued in the billions, focusing on designs and professional services that support water and wastewater infrastructure development.

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How does AECOM support career development for Framework Managers?

AECOM is committed to fostering career development for Framework Managers by providing numerous opportunities for professional growth. You'll have access to a diverse array of projects across the globe, mentoring from experienced leaders, and a flexible work environment that allows you to balance work and personal commitments. Additionally, AECOM offers technical practice networks and continuous learning opportunities to boost your skills and knowledge in the field.

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What is the work culture like at AECOM for a Framework Manager?

The work culture at AECOM is inclusive, innovative, and team-oriented. As a Framework Manager, you will be part of a dynamic environment where your contributions are valued, and creative ideas are encouraged. AECOM emphasizes work-life balance, allowing flexibility to suit your lifestyle, while championing a culture of equity, diversity, and inclusion that enriches team collaboration and performance.

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Common Interview Questions for Framework Manager, Water
How do you ensure successful project delivery as a Framework Manager?

To ensure successful project delivery as a Framework Manager, I focus on clear communication with stakeholders and set attainable performance metrics. I regularly review project progress against KPIs and adapt our strategies as needed to address any challenges while prioritizing quality and client satisfaction.

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Can you explain your experience with NEC contracts?

Throughout my career, I've worked extensively with NEC contracts, enabling me to streamline project management processes. I have a strong understanding of the contractual obligations involved and how to ensure compliance while balancing client expectations and project outcomes effectively.

Join Rise to see the full answer
Describe a time you resolved a client issue in the water sector.

In a previous role, we encountered a significant delay in project deliverables which affected the client timeline. I coordinated a meeting with our team and the client's representatives to address concerns, provided regular updates, and restructured our project plan to incorporate additional resources, ultimately restoring their confidence in our ability to deliver on expectations.

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What strategies do you employ to build strong client relationships?

To build strong client relationships, I prioritize open communication and active listening to truly understand their needs and objectives. I also ensure regular check-ins and updates, demonstrating our commitment to transparency and collaboration, which fosters trust and long-lasting partnerships.

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How do you approach team leadership within projects?

I approach team leadership with a collaborative mindset, encouraging input and leveraging the unique strengths of each team member. By creating an inclusive environment, I focus on aligning our collective goals with individual motivations, which fosters higher engagement and better overall performance on projects.

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What role does innovation play in your work as a Framework Manager?

Innovation plays a crucial role in my work, as it drives process improvements and operational efficiency. I encourage my team to explore new technologies and methodologies that enhance our service delivery and client satisfaction, and I actively seek opportunities to implement innovative solutions in our project strategies.

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How do you handle competing priorities in a fast-paced environment?

In a fast-paced environment, I prioritize by assessing which tasks align most closely with our strategic goals and deadlines. I communicate regularly with my team to redistribute workloads as needed and ensure that we maintain focus on delivering quality outcomes without compromising on deadlines.

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What is your experience with client account management?

I have extensive experience managing client accounts in the water sector, where I've developed robust strategies for maintaining and expanding our service engagement. This includes regular reporting, identifying new business opportunities, and ensuring that our delivery aligns with client expectations and industry standards.

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How do you plan and execute a growth strategy for your frameworks?

I plan and execute growth strategies by conducting a thorough analysis of the client’s current and future needs, collaborating with internal teams to align resources, and leading proposal developments for competitive engagements. I also actively seek feedback from clients to iterate and enhance our offerings based on their evolving requirements.

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What metrics do you use to measure success in your role?

I measure success using a combination of quantitative and qualitative metrics, including client feedback, project delivery timelines, budget adherence, and repeat business rates. I also track team engagement levels, as a motivated team is crucial for sustained project success.

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As the world’s trusted infrastructure consulting firm, we’re committed to managing our business with the utmost responsibility and to always strive for better – whether by reducing emissions, creating social value or diversifying our senior leader...

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