IT Support Specialist

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Job Description:

Satair (an Airbus services company) is looking for an IT Support Specialist to join our Information Technology Team based in Peachtree City, GA.

You will be supporting your local colleagues with IT issues and requests - whilst ensuring the support of colleagues globally as well. As the position is the first of its kind for our Peachtree City site, we heavily rely on your ability to be self-driven, and being communicative with your IT Support colleagues in other sites. Your closest IT Support colleagues are located in Miami and Washington.

Meet the Team:

As an IT Supporter in Satair, you will join a team situated in the US, Denmark, Singapore, China, and Germany. We provide IT Support to our colleagues in the business on a 24/7 basis, by following the sun. As we are the first step into IT, guiding colleagues and leading them to our experts is also a discipline we practice.

Your Working Environment:

Just outside of Atlanta is one of ten of Satair’s global locations. Established in 1986, this site hosts Commercial, Human Resource, Customer Order Fulfillment (COF), Finance, Product Management, Supply Management Vendor Parts, and Planning team functions.

How We Care for You:

• Financial Rewards: Competitive base salary, incentive compensation which may include profit sharing schemes, retirement savings plan and the ability to participate in an Employee Stock Ownership Plan (“ESOP”)

• Work/Life Balance: Paid time off including personal time, holidays and a generous paid parental leave program.

• Health & Welfare: Comprehensive insurance coverage including medical (traditional and high-deductible health plans), prescription, dental, vision, life, disability, Employee Assistance Plan (“EAP”) and other supplemental benefit coverages. 

• Individual Development: Upskilling and development opportunities through our global Leadership University, including unlimited access to 10,000+ e-learning courses focusing on ways to develop your employability, certifications, career path as well as the opportunity to participate in accelerated development programmes and both national and international mobility.

Your Challenges:

Your daily tasks will mainly consist of 2 areas (but is not limited to): Resolving IT issues and completing Service Requests.

Primary Responsibilities: 

• Supporting your colleagues with IT Incidents and Service Requests

• Ensure that IAM activities are done with proper attention and care

• Drive and coordinate Major Incidents to ensure that we inform our colleagues (internally/externally) and get the Major Incident at hand resolved

• Assist our colleagues in Infrastructure & Operations on tasks where hands are needed

• Ensure asset management is done according to our processes

• Capture and share knowledge through written Knowledge Articles

• Work closely with the different Service Desks within the organization of Airbus

• Enter a global shift setup to follow the sun and cover for colleagues in other regions

Additional Responsibilities:

• Other duties as assigned

Your Boarding Pass:

Required:

• Associate’s Degree or a combination of education and experience 

• 3+ years of work experience within IT

• Experience in resolving IT incidents and Service Requests

• 5% Domestic and International

• Authorized to work in the US, Able to work in US without current or future need for visa sponsorship 

• Good understanding of IT (hardware, software, network, communication)

• Fluent in English both written and verbally

• Written skills that demonstrates structure

• Good communication skills

• English professional proficiency (written and verbal)

Preferred:

• Experience with IT Asset Life Cycle Management (CMDB)

• Experience with writing documentation, as this experience will be required when writing knowledge articles.

• ITIL Foundation certification

• Knowledge of network topics such as DHCP, and DNS

• Printer troubleshooting and Print Management capabilities

Physical Requirements:

• Lifting and Carrying: Able to carry up to 30 pounds on an intermittent basis. 

• Hearing: Corrected hearing able to respond to emergency alarms, alerts and warnings. Ability to hear via telephone, teleconference, and work-related conversations. 

• Pushing/Pulling/Manipulation: Able to push and pull items in the workplace 

• Sitting: Able to sit and work in front of a computer or other machine for extended periods of time. 

• Squatting/Kneeling: Able to squat and kneel as needed to retrieve or place items on low shelving. 

• Standing: Able to stand for long periods of time 

• Physical requirements similar to that of a moderate activity job

Candidates must be able to work in the US without current, or future, need of visa sponsorship/work authorization.

Take your career to a new level and apply online now!

A full job description will be provided to candidates who progress to the interview stage or any candidate upon request.

This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.

Company:

Satair USA, Inc.

Employment Type:

US - Direct Hire

Experience Level:

Professional

Remote Type:

On-site

Job Family:

Digital <JF-IM-DI>

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Job Posting End Date: 04.18.2025Airbus provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetics, pregnancy, marital status, veteran status or other legally protected status. In addition to federal law requirements, Airbus complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, demotion, termination, layoff, recall, transfer, leaves of absence, compensation, benefits and training. Airbus expressly prohibits any form of workplace harassment based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetics, pregnancy, marital status, veteran status or other legally protected status. As a matter of policy, Airbus does not sponsor visas for US positions unless specified. Only applicants with current work authorization will be considered. Airbus does not offer tenured or guaranteed employment. Employment with Airbus is at will, meaning either the company or the employee can terminate the employment relationship at any time, with or without cause, with or without notice. Airbus reserves the right to revise or change job duties and responsibilities as the need arises. This position description does not constitute a written or implied contract of employment.

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