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Senior Staff Machine Learning Scientist

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.

The Community You Will Join: 

Machine Learning and Artificial Intelligence are at the heart of the Airbnb product. From Trust to Payments, and from Customer Service to Marketing we rely on ML to ensure that guests and hosts have the best possible experience with Airbnb. 

The Core ML team is the core team responsible for driving CSxAI (Customer Support x Artificial Intelligence) initiatives by adopting the Generative AI technologies to enable an intelligent, scalable and exceptional service experience. The team develops and enhances various AI models, ML services and tools including LLM fine-tuning and optimization, RAG/Search,  LLM evaluation and testing automation, feedback-based learning and guardrail for a wide range of applications in Airbnb. 

The richness of Airbnb's data, the complexity of its marketplace and the variety innate in our product mean that we need to operate at the state of the art of AI practice. We are committed to investing in long term innovation to solve the complex problems we face, and to do that we need the very best experts in ML and AI to join us.

​​The Difference You Will Make:

As a machine learning engineer or scientist, your expertise will be pivotal in developing AI-powered products to shape the future of the Airbnb customer experience with cutting-edge AI techniques. You will drive and guide the applied science team to apply agile practice for data science, and partner with product managers, software engineers, and operation teams to brainstorm, design and develop AI products and features from inception to production. 

A Typical Day: 

  • Work with large scale structured and unstructured data; explore, experiment, build and continuously improve Machine Learning models and pipelines for Airbnb product, business and operational use cases.
  • Work collaboratively with cross-functional partners including product managers, operations and data scientists, to identify opportunities for business impact; understand, refine, and prioritize requirements for machine learning, and drive engineering decisions.
  • Hands-on develop, productionize, and operate Machine Learning models and pipelines at scale, including both batch and real-time use cases.
  • Leverage third-party and in-house Machine Learning tools & infrastructure to develop reusable, highly differentiating and high-performing Machine Learning systems, enable fast model development, low-latency serving and ease of model quality upkeep.

Your Expertise:

  • Educational Background: PhD in Computer Science,  Mathematics, Statistics, or related technical field.
  • Industry Experience: 10+ years of experience in building, testing and shipping AI models and products from inception to production; including 2+ years of experience with GenAI. 
  • Leadership Experience: 5+ years experience leading and guiding applied science/ machine learning teams that deliver large impact as a senior IC.
  • Technical Proficiency: Deep knowledge and hands-on experience with Machine Learning best practices (eg. training/serving skew minimization, A/B test, feature engineering, feature/model selection), algorithms (eg. neural networks/deep learning, optimization) and domains (eg. NLP, computer vision, personalization, search and recommendation, marketplace optimization, anomaly detection)
  • Customer Support Systems: Experience with AI technologies in customer support applications.
  • Agile Practice for AI Production: Experience with the entire AI product development lifecycle from incubation to production at scale, following agile practices in the Applied AI/ML domain.
  • Infrastructure Acumen: Experience building robust testing frameworks for agent behavior validation and continuous improvement, and driving architectural requirements on ML infrastructures
  • Continuous Learner: Ability to absorb new concepts quickly and integrate them effectively into business processes.

Your Location:

This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list. If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.

How We'll Take Care of You:

Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits.  

Pay Range
$224,000$294,500 USD
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Average salary estimate

$259250 / YEARLY (est.)
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$224000K
$294500K

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What You Should Know About Senior Staff Machine Learning Scientist, Airbnb

Join Airbnb as a Senior Staff Machine Learning Scientist, where your expertise will help shape the future of customer experiences through innovative AI solutions. Airbnb has revolutionized the way hosts and guests interact, and at the core of this evolution lies the power of Machine Learning and Artificial Intelligence. Here, you'll be on the front lines, working within the Core ML team to drive Customer Support x Artificial Intelligence (CSxAI) initiatives, utilizing Generative AI to transform service experiences. Imagine diving into vast amounts of data, continuously enhancing Machine Learning models and pipelines tailored for real-world applications. Collaborating closely with product managers, software engineers, and operations teams, you'll play a critical role in ideating and developing impactful AI-driven features and products from the ground up. Your days will be filled with exploring complex datasets, prioritizing requirements, and leveraging cutting-edge techniques to design robust, scalable solutions that truly differentiate Airbnb in a competitive market. If you love pushing boundaries and applying agile practices to the development lifecycle of AI products, we want you on our team. Here, you won't just be a cog in the machine; you'll be driving innovation and making a real difference in the Airbnb community. Your contributions will directly influence the experiences of millions of users worldwide. This is your chance to join a company that not only values but also harnesses innovation to continually improve the way we connect communities across the globe.

Frequently Asked Questions (FAQs) for Senior Staff Machine Learning Scientist Role at Airbnb
What are the responsibilities of a Senior Staff Machine Learning Scientist at Airbnb?

As a Senior Staff Machine Learning Scientist at Airbnb, you will lead the development of AI-powered products, working collaboratively with diverse teams. Your responsibilities will include exploring large datasets, improving Machine Learning models and pipelines, and applying agile practices for data science. You will also play a key role in prioritizing AI project requirements and making engineering decisions that drive impactful innovations.

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What qualifications are needed to be a Senior Staff Machine Learning Scientist at Airbnb?

To qualify as a Senior Staff Machine Learning Scientist at Airbnb, candidates should possess a PhD in a relevant field such as Computer Science or Mathematics. Additionally, at least 10 years of experience in building and shipping AI products is essential, along with leadership experience guiding applied science teams. A deep knowledge of Machine Learning best practices and extensive experience with Generative AI projects are also vital.

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How does a Senior Staff Machine Learning Scientist contribute to customer support at Airbnb?

In the role of Senior Staff Machine Learning Scientist, you will be instrumental in enhancing Airbnb’s customer support systems using AI technologies. By developing state-of-the-art Machine Learning models, you will help ensure that customer interactions are efficient and intuitive, ultimately leading to improved guest and host experiences across the platform.

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What technical skills are important for a Senior Staff Machine Learning Scientist at Airbnb?

A successful Senior Staff Machine Learning Scientist at Airbnb should have hands-on experience with Machine Learning algorithms, including deep learning and optimization techniques. Proficiency in natural language processing, computer vision, and marketplace optimization is also key. Moreover, experience with the AI product development lifecycle, especially in agile settings, is critical for success in this role.

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What is the work environment like for a Senior Staff Machine Learning Scientist at Airbnb?

The work environment for a Senior Staff Machine Learning Scientist at Airbnb is dynamic and collaborative. You will engage with cross-functional partners, including product managers and operations, to drive innovative AI solutions. Although the position is remote eligible, team members may occasionally work from Airbnb offices or attend offsites, fostering a strong sense of community and teamwork.

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Common Interview Questions for Senior Staff Machine Learning Scientist
Can you describe your experience with Generative AI in relation to customer support systems?

When discussing your experience with Generative AI, focus on specific projects where you've implemented these technologies to enhance customer support. Explain the impact it had on user engagement or operational efficiency, and highlight any metrics or outcomes that demonstrate success.

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How do you approach working with large-scale datasets?

In answering this question, emphasize your methodology for managing and processing large datasets. Discuss tools and frameworks you have used, as well as your approach to ensuring data quality and integrity through exploration and experimentation.

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What strategies do you use for feature engineering in Machine Learning?

Outline your strategies for feature engineering by providing examples of techniques you’ve employed to enhance model accuracy, such as normalization, transformation, or selection methods. Highlight how these strategies contributed to the overall success of your Machine Learning projects.

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Explain a time you led a Machine Learning project from inception to production.

When asked this question, narrate a specific project where you took the lead. Discuss the challenges you faced, the strategies you employed to overcome them, and how you collaborated with other teams to ensure a successful deployment of the model.

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How do you stay updated on the latest advancements in Machine Learning?

Discuss your methods for keeping up with the fast-paced AI and Machine Learning landscape. This could include attending conferences, participating in online forums, reading research papers, or engaging in continuous education through online courses or certifications.

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What is your experience with testing frameworks in Machine Learning?

Share your hands-on experience with building and maintaining testing frameworks for validating AI models. Discuss any challenges you've encountered and the importance of robust testing in ensuring model accuracy and reliability in production.

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How do you prioritize machine learning model requirements in a project?

Describe your systematic approach for requirement prioritization, focusing on stakeholder collaboration and data-driven decision-making. Explain how you balance competing needs to ensure alignment with business objectives.

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What are some common pitfalls in AI product development that you’ve encountered?

Identify common pitfalls, such as inadequate data preparation or lack of cross-team communication, that you’ve addressed in previous projects. Discuss the strategies you implemented to avoid these issues and ensure a successful AI product rollout.

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How do you optimize Machine Learning models for real-time applications?

In your response, focus on techniques you've employed to enhance performance for real-time use cases, such as model compression or efficient data processing methods. Describe specific experiences or projects where you successfully implemented these optimizations.

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Can you provide an example of your leadership experience in a technical team?

When answering this question, share an example where you effectively led a technical team to achieve a project goal. Highlight your leadership style, decision-making approach, and how you fostered collaboration among team members.

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Airbnb is a leading online marketplace for short- and long-term homestays and experiences founded in 2008. We provide access to 6+ million unique places to stay in more than 81,000 cities and 191 countries worldwide.

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CULTURE VALUES
Mission Driven
Collaboration over Competition
Inclusive & Diverse
Growth & Learning
BENEFITS & PERKS
Maternity Leave
Paternity Leave
Medical Insurance
Dental Insurance
Vision Insurance
Mental Health Resources
Life insurance
Disability Insurance
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Full-time, remote
DATE POSTED
March 31, 2025

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