Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.
Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.
The Community You Will Join:
Machine Learning and Artificial Intelligence are at the heart of the Airbnb product. From Trust to Payments, and from Customer Service to Marketing we rely on ML to ensure that guests and hosts have the best possible experience with Airbnb.
The Core ML team is the core team responsible for driving CSxAI (Customer Support x Artificial Intelligence) initiatives by adopting the Generative AI technologies to enable an intelligent, scalable and exceptional service experience. The team develops and enhances various AI models, ML services and tools including LLM fine-tuning and optimization, RAG/Search, LLM evaluation and testing automation, feedback-based learning and guardrail for a wide range of applications in Airbnb.
The richness of Airbnb's data, the complexity of its marketplace and the variety innate in our product mean that we need to operate at the state of the art of AI practice. We are committed to investing in long term innovation to solve the complex problems we face, and to do that we need the very best experts in ML and AI to join us.
The Difference You Will Make:
As a machine learning engineer or scientist, your expertise will be pivotal in developing AI-powered products to shape the future of the Airbnb customer experience with cutting-edge AI techniques. You will drive and guide the applied science team to apply agile practice for data science, and partner with product managers, software engineers, and operation teams to brainstorm, design and develop AI products and features from inception to production.
A Typical Day:
Your Expertise:
Your Location:
This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list. If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.
How We'll Take Care of You:
Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits.
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Join Airbnb as a Senior Staff Machine Learning Scientist, where your expertise will help shape the future of customer experiences through innovative AI solutions. Airbnb has revolutionized the way hosts and guests interact, and at the core of this evolution lies the power of Machine Learning and Artificial Intelligence. Here, you'll be on the front lines, working within the Core ML team to drive Customer Support x Artificial Intelligence (CSxAI) initiatives, utilizing Generative AI to transform service experiences. Imagine diving into vast amounts of data, continuously enhancing Machine Learning models and pipelines tailored for real-world applications. Collaborating closely with product managers, software engineers, and operations teams, you'll play a critical role in ideating and developing impactful AI-driven features and products from the ground up. Your days will be filled with exploring complex datasets, prioritizing requirements, and leveraging cutting-edge techniques to design robust, scalable solutions that truly differentiate Airbnb in a competitive market. If you love pushing boundaries and applying agile practices to the development lifecycle of AI products, we want you on our team. Here, you won't just be a cog in the machine; you'll be driving innovation and making a real difference in the Airbnb community. Your contributions will directly influence the experiences of millions of users worldwide. This is your chance to join a company that not only values but also harnesses innovation to continually improve the way we connect communities across the globe.
Airbnb is a leading online marketplace for short- and long-term homestays and experiences founded in 2008. We provide access to 6+ million unique places to stay in more than 81,000 cities and 191 countries worldwide.
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