Enterprise Account Manager

As an Enterprise Account Manager at Airspace, your primary responsibilities include managing large medical device accounts and ensuring exceptional service delivery. You'll be orchestrating internal teams to translate commercial strategies into operational success while maintaining strong business relationships with client stakeholders. You'll also monitor performance metrics like on-time delivery and cost efficiency, leading improvements to enhance service and client satisfaction.

To qualify for the Enterprise Account Manager position at Airspace, candidates should have 5–7+ years of experience in account management, particularly within the logistics or healthcare sector. A strong understanding of the medical device industry is essential, along with excellent strategic planning and communication skills. Familiarity with business intelligence tools, like Looker, and experience managing complex accounts for Fortune 500 companies will also set candidates apart.

Within Airspace's healthcare revenue team, the Enterprise Account Manager plays a pivotal role in bridging sales with operations. This position is responsible for aligning our operational execution with the client’s commercial strategies, thus ensuring we meet and exceed their expectations in service delivery and operational efficiency. You will foster collaboration across various internal departments, leading to better results for our medical device clients.

Airspace provides a robust support system for its Enterprise Account Managers by integrating them into a collaborative environment with the sales, ops, and RevOps teams. You'll have access to advanced data analytics tools to monitor account performance and insights, enabling you to make data-driven decisions. The company emphasizes continuous improvement and welcomes feedback, fostering an atmosphere where your contributions can drive meaningful change in our services.

At Airspace, the opportunities for advancement as an Enterprise Account Manager are significant. The role is designed to develop your skills in account management and operational leadership within the logistics sector, paving the way for promotions into senior account management or executive roles. The fast-paced and innovative nature of Airspace also provides avenues for lateral moves into other departments such as Business Development or Operations Management.

Prioritizing client needs involves assessing the urgency and importance of each request, leveraging organizational tools, and effectively communicating with team members. Be sure to mention that responsiveness and proactive engagement with clients are key to managing expectations and nurturing relationships.

In this role, working with cross-functional teams is crucial. Discuss examples where you've successfully collaborated with sales, operations, and other departments to execute on client projects, emphasizing your ability to navigate complex organizational structures and drive cohesion among stakeholders.

Effective conflict resolution requires transparent communication and problem-solving skills. Share your approach of actively listening to client concerns, assessing the situation, and proposing feasible solutions while keeping all stakeholders informed, maintaining trust and rapport with the client.

To strengthen client relationships, consistent engagement through regular check-ins, structured business reviews, and feedback loops is essential. Explain how gathering insights and adapting strategies based on client needs has helped maintain long-term partnerships.

Discuss a specific instance where you identified an operational gap, developed a plan for improvement, and led implementation with clear objectives. Highlight your analytical skills, how you gathered data, collaborated with teams, and monitored outcomes to drive positive change.

Mention specific tools like CRM software, data analytics platforms, and communication systems that enhance your efficiency in managing accounts. Sharing how these tools facilitate your ability to make informed decisions and streamline operations will resonate well.

To meet KPIs, I regularly monitor performance metrics and engage in consistent communication with internal teams to remain aligned with client requirements. Sharing examples of how you've utilized data to drive improvements can illustrate your proactive approach.

Discuss your knowledge of trends, regulations, and key players within the medical device market. Show enthusiasm for staying updated on industry developments and how this knowledge informs your approach to account management in this sector.

Data analysis is crucial as it informs decision-making processes. Explain how you utilize data tools to evaluate account history, performance metrics, and derive actionable insights to propose improvements and track success.

Share your admiration for Airspace's mission and its innovative approach to logistics. Discuss how your personal values align with the company's, particularly around making an impact and contributing to healthcare solutions, which showcases your passion for the role.