Clay Brook Housekeeping Lead

As the Clay Brook Housekeeping Lead at Sugarbush Resort, you'll take on several key responsibilities. You'll oversee the housekeeping team, assigning daily tasks, providing training, and performing inspections to ensure cleanliness standards are met. Your role involves assisting in the secure of any units that weren't cleaned upon departure and maintaining oversight of daily custodial functions. Additionally, you’ll play a critical part in creating a positive work environment by providing feedback to housekeepers and assisting with inventory maintenance.

To apply for the Clay Brook Housekeeping Lead position at Sugarbush Resort, you need to be at least 18 years old and possess a minimum high school diploma or equivalent. Additionally, prior experience of at least one year in a similar role is required. Strong teamwork skills, detail orientation, and the ability to work independently are essential. A valid Driver's License with proof of automobile liability insurance is also necessary.

Sugarbush Resort offers a fantastic array of benefits to the Clay Brook Housekeeping Lead. Enjoy free skiing and riding privileges at Sugarbush and other Alterra Mountain Company resorts. You’ll also receive discounted rates at various destinations, free golf, health and recreational center memberships, and generous discounts on food, beverages, and outdoor gear. Additional perks include comprehensive health insurance options, a 401(k) plan with company matching, and paid parental leave.

The Clay Brook Housekeeping Lead is a vital role within the Sugarbush Resort team. Acting as the captain of the housekeeping crew, this position plays a key part in maintaining the high standards of cleanliness that guests expect. The Lead is not only responsible for coordinating housekeeping tasks but also for fostering a collaborative and efficient work environment, enhancing team performance while contributing to an unparalleled guest experience.

Working as a Clay Brook Housekeeping Lead at Sugarbush Resort means joining a vibrant community of passionate individuals dedicated to excellence and guest satisfaction. The culture here is supportive and team-oriented, where your contributions are valued. You’ll have the chance to share your passion for hospitality and see the immediate impact of your work, all while enjoying the beautiful Vermont landscape and the recreational opportunities it provides.

When answering this question, highlight specific experiences where you've successfully managed or trained a team. Share examples of how you organized duties, conducted inspections, and provided feedback. Emphasize your leadership style and how it contributes to a productive working environment.

Discuss methods you've used, such as regular inspections, creating checklists, and providing constructive feedback to your team. Emphasize your attention to detail and any specific procedures you implement to uphold cleanliness and guest satisfaction.

Explain your approach to address performance issues. Highlight the importance of communication and feedback, offering support and training opportunities, and how you wouldn’t shy away from having honest conversations regarding improvements needed.

Share your strategies for effective time management and task prioritization. Discuss how you would assess the needs of the day, delegate work appropriately among team members, and remain flexible to changes as they arise.

Discuss ways you've created a positive work environment, such as team-building activities, recognizing individual contributions, and fostering open communication. Emphasize the importance of maintaining morale and making the workplace enjoyable, even during peak times.

Demonstrate your knowledge of health and safety protocols, especially those relevant to the hospitality industry. Highlight any training you have received and practices you implement to ensure both staff and guest safety.

Share a specific scenario where you successfully resolved a guest issue. Focus on your problem-solving skills, how you communicated with the guest, and what steps you took to ensure their satisfaction while also addressing the situation within your team.

Discuss qualities such as leadership, attention to detail, strong communication skills, the ability to motivate others, and a commitment to providing excellent customer service. Provide examples of how you've exemplified these qualities in your previous roles.

Explain your organization techniques, such as developing checklists, using software for scheduling, and your approach to maintaining open lines of communication with your team. Discuss how this has positively impacted your team's efficiency.

Share your passion for the hospitality industry and what specifically drew you to Sugarbush Resort. Mention the resort’s reputation, culture, and your enthusiasm for mountain life, which aligns with your personal and professional values.