UTV Tour Guide

As a UTV Tour Guide at Stratton Mountain, your primary responsibilities include leading tours to ensure guest satisfaction, conducting safety briefings, and performing routine maintenance on UTVs. You’ll also assist with customer check-ins, organize tours for efficiency, and maintain the workspace and equipment. This hands-on role requires positively interacting with guests and ensuring their safety and enjoyment throughout the tour.

To become a UTV Tour Guide at Stratton Mountain, you need to be at least 18 years old, possess a valid US driver’s license, and have previous ATV/UTV operating experience. A high school diploma or equivalent is required, while familiarity with basic computer or point-of-sale systems is preferred. A passion for outdoor adventures and guest interactions is essential.

Upon joining as a UTV Tour Guide at Stratton Mountain, you will undergo in-house UTV operating and safety training. This training is crucial to ensure that you are well-prepared to lead tours, handle emergencies, and ensure all riders have a fun yet secure experience on the trails in a manner consistent with Stratton's safety standards.

UTV Tour Guides at Stratton Mountain enjoy a range of benefits, including free lift access to Alterra resorts, discounted season passes, retail and food discounts, and access to an onsite medical clinic. Furthermore, you'll be eligible for medical, dental, and vision benefits, a 401(k) plan with company match, paid sick time and parental leave, among other perks creating a well-rounded employment experience.

The schedule for a UTV Tour Guide at Stratton Mountain involves working evenings, weekends, and holidays, especially during the summer season when tours are in high demand. Flexibility is key, as this occasional position requires you to adapt to varying guest needs and busy periods.

When answering this question, be specific about the types of UTVs or ATVs you've driven, any relevant training, and how often you’ve operated them. Highlight any jobs or situations where you handled safety procedures, maintenance tasks, or guest interactions to showcase your preparedness for the UTV Tour Guide position.

In your response, emphasize the importance of performing thorough safety briefings before each tour, checking the equipment for any issues, and maintaining clear communication with guests. Share specific strategies you would implement to remain vigilant while leading the tour and addressing any concerns guests might have.

It's essential to convey your passion for the outdoors and storytelling. Describe how you would share interesting information about the landscape, encourage interaction among guests, and touch on unique features along the tour route to keep everyone engaged and entertained throughout their experience.

Discuss how you would first reassure the guest, asking them what specifically is bothering them, and find a solution that aligns with their comfort levels. This might involve adjusting the pace of the tour, ensuring proper equipment use or checking in with them frequently to ensure their experience remains positive.

Here, you can discuss your previous experience with vehicle maintenance, emphasizing your proactive approach to maintenance checks before and after tours. Detail your capability to perform routine repairs and your plan to communicate effectively with the team regarding any issues that arise with the UTVs.

Provide a specific story that illustrates your customer service skills, focusing on the actions you took to go above and beyond for a guest. Describe the situation, what steps you took to ensure their satisfaction, and the outcome, emphasizing your commitment to creating memorable experiences.

This is your chance to share your passion for the outdoors, teamwork, and guest relations. Mention what attracts you to Stratton’s community and how you align with their values of providing extraordinary experiences. Show your enthusiasm for sharing the mountain's beauty with others.

Discuss your approach to maintaining a safety-first mindset. Talk about following established protocols, conducting pre-tour checks, and reinforcing safety measures during the tour. You could also highlight how you would prepare for potential challenges and emphasize the importance of clear communication.

Express your belief that teamwork is the backbone of a positive tour experience. Share your view on how collaborating with colleagues fosters communication, enhances guest interactions, and improves overall efficiency. Highlight any previous experience where teamwork played a critical role in success.

To answer, explain your approach to organization and time management, detailing the techniques you employ to create efficiency. This includes planning daily schedules, engaging guests promptly, and being flexible to adapt to changing demands while ensuring every tour runs smoothly.