Senior Partner Manager - job 2 of 2
You Lead the Way. We’ve Got Your Back.
With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.
At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.
Join Team Amex and let's lead the way together.
How will you make an impact in this role?
The Acquiring Partners, Product and Strategy Team (APPS) in Merchant Services US (MSUS) is tasked with making American Express “Welcomed Everywhere and Used Every Day.” Through innovative programs like OptBlue, the business focuses on high growth relationships in the Merchant Acquiring arena that are transforming how American Express is accepted and welcomed. This is an exciting opportunity to join a fast-paced, dynamic team managing relationships with Third-Party Partner banks and sales channels that sit under the OptBlue program, accounting for over $17B in annual American Express spend. These relationships are significant, complex, and critical to achieving American Express’s strategic objectives for Merchant acceptance. In this role, you will manage our partner relationships by working across a broad set of areas and teams both within American Express and with our partners. The successful candidate will also lead more tactical growth opportunities to unlock and implement initiatives with the partners across their sales and marketing organizations to drive American Express merchant coverage and spend on the network.
This role is responsible for: Orchestrating Program Management, Driving Welcome Acceptance, Unlocking Partner Participation Marketing Initiatives, and Facilitating New Partner Integration.
Additionally, this role will:
- Deepen senior level relationships with partners to help strategically position American Express and help grow and maintain a robust sales pipeline across all partner sales channels.
- Manage complex, critical partner relationships by working across a broad set of areas and cross-functional teams both within American Express and with partners.
- Accelerate growth and drive enterprise goals across this partner set by negotiating and implementing initiatives with sales and marketing organizations that drive American Express Merchant coverage and spend on the network.
Key Areas of Focus:
- Strategy Development: Unlock Card Member spend in partnership with a portfolio of Third-Party Partnerships (TPPs) by focusing on Merchant enablement, activation, Vibrant Acceptance, and other strategic enterprise initiatives.
- Collaboration: Partner with internal business team members including Marketing, Analytics, Business Development, and Legal to design and implement initiatives that increase Merchant activation, drive Welcomed Acceptance and deliver incremental value to our partners.
- Business Development: Represent American Express and promote our industry specific value at industry forums / events / trainings to establish American Express as an essential partner.
Qualifications:
- 5+ years of relevant business experience required.
- Excellent partnership and/or client management skills (industry agnostic) with demonstrated ability to influence C-level executives with business partners.
- Proven influencing and negotiation skills with confidence to challenge opinions and perceptions and offer unique insights.
- Excellent relationship management and collaboration skills with ability to influence internal and external partners.
- Strong sales mentality with a focus on driving bottom line performance.
- Proficient in identifying and driving new opportunities that advance and deepen our relationships.
- Strong business acumen – especially in the merchant acquiring, emerging payments and payment processing industry.
- Strategic problem solver with ability to work through complex business and operational problems and identify clear action plans and drive resolution.
- Excellent oral/written communication and presentation skills a must.
- Solid project management skills and the ability to lead multiple accounts and initiatives in parallel.
- Bachelor's Degree preferred.
- Location: Greater NYC Metro Area operating under a hybrid-work arrangement.
Salary Range: $90,000.00 to $165,000.00 annually + bonus + benefits
The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.
We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:
- Competitive base salaries
- Bonus incentives
- 6% Company Match on retirement savings plan
- Free financial coaching and financial well-being support
- Comprehensive medical, dental, vision, life insurance, and disability benefits
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
For a full list of Team Amex benefits, visit our Colleague Benefits Site.
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.
We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.
US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the Pay Transparency Policy Statement.
If the links do not work, please copy and paste the following URLs in a new browser window: https://www.dol.gov/agencies/ofccp/posters to access the three posters.
Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.
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Are you ready to take your career to the next level? Join American Express as a Senior Partner Manager in the bustling heart of New York City. Here at Amex, you'll become part of a vibrant community that prides itself on supporting our customers, communities, and each other. This role isn't just about managing relationships; it's about making a genuine impact in the Merchant Services US (MSUS) team. As you help position American Express as a brand that is 'Welcomed Everywhere and Used Every Day,' you'll dive into dynamic partnerships with Third-Party Partner banks and sales channels. Your knack for developing relationships will be critical, as you'll orchestrate program management and spearhead initiatives to drive up our merchant coverage and improve overall spend on the network. You'll also leverage your strategic skills to identify exciting growth opportunities while working alongside cross-functional teams. We value openness and collaboration, so your ability to communicate effectively and foster partnership is key. Not to mention, the perks of working at Amex are tremendous, from competitive salaries and bonus incentives to comprehensive health coverage and flexible working models. You'll be recognized for your achievements, with ample opportunities for personal and professional growth. Ready to lead the way? With American Express, you will feel backed in your journey, surrounded by a diverse team dedicated to excellence. Come and build a career that's unique and meaningful as part of Team Amex.
American Express is a multinational financial services corporation and global leader in providing personal, small business, and corporate credit cards.
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