Staff Engineer - job 2 of 4
You Lead the Way. We’ve Got Your Back.
With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.
At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.
Join Team Amex and let's lead the way together.
As part of our diverse tech team, you can architect, code and ship software that makes us an essential part of our customers’ digital lives. Here, you can work alongside talented engineers in an open, supportive, inclusive environment where your voice is valued, and you make your own decisions on what tech to use to solve challenging problems. American Express offers a range of opportunities to work with the latest technologies and encourages you to back the broader engineering community through open source. And because we understand the importance of keeping your skills fresh and relevant, we give you dedicated time to invest in your professional development. Find your place in technology on #TeamAmex.
Global Infrastructure
The Global Infrastructure (GI) organization is a large, globally dispersed and diverse team. Its mission is dedicated to delighting our customers through an intuitive and modern self-service infrastructure that allows for secure, stable and scalable platforms with appropriate efficiency and innovation. GI is looking to help raise its bar for technical excellence and so this role will be dedicated to ensuring consistency and enterprise-wide collaboration on how we build and modernize technology, focused within the Infrastructure tower. This role will seek to cultivate and foster technical innovation, strategy, as part of the ability to deliver great experiences to all American Express colleagues.
Description
In this role, you will report to our GI Head Engineer to act as “Developer Zero” – a hands-on senior Infrastructure Developer who consumes our client facing APIs, builds and manipulates infrastructure and deploys test applications on top of that infrastructure - just as our AppDev partners do. The role will in one direction provide direct feedback to the GI Engineers on areas for optimization and improvement on behalf of our clients, and in the other direction, provide guidance to our clients on how best to consume our GI product offerings.
As “Developer Zero”, you will be essential in helping to uplift our enterprise-wide infrastructure services to ensure high levels of product availability for the customers and partners of American Express. This role is critical in delivery of functions to service the full stack of Amex enterprise solutions.
Some of the problems we'll work on include:
- Testing new GI software components and APIs. Partnering with the GI Engineers to improve and optimize the developer experience for Amex applications running on our infrastructure.
- Building and operating synthetic applications that can be used to stress test our infrastructure from multiple dimensions (resiliency, security, performance etc.)
- Partnering with our Engineering teams to integrate Infrastructure services and platforms with our CI/CD platforms – improving our internal SDLC process, automated test cases and delivering fast time to value.
- Working to ensure reliability of compute and data partitioned across geographically distributed data centers – both in and out of the public cloud.
- Directly contribute to the design and coding of our software systems, serving as a role model for how great software is built at Amex.
- Helping to design and construct systems that are secure, reliable, scalable, and extensible
- Help drive sound technical decisions utilizing the advice of teammates, and contribute to technical conversations with other engineering teams
- Mentor junior team members across the organization and assist with projects that develop their skills
In this role you will:
- Work closely with the GI Head Engineer, EVP of Global Infrastructure and other senior engineers across the organization to find opportunities to improve engineering quality across American Express – both from an infrastructure perspective and from an AppDev perspective.
- Contribute to the Foundational Technology pillar of the Tech Strategy.
- Drive architectural design and engineering best practices throughout the GI organization.
- Instill accountability across GI for building solutions in alignment with Technology policies, standards, and development best practices.
Minimum Qualifications
- At least 10 years-experience with Technology strategy and large-scale program delivery.
- Strong and diverse technical background – ideally an Infrastructure Developer.
- You have contributed to the design and build of cloud-native applications written in Java or Go
- You have done “DevOps” work, such as building CI/CD pipelines or setting up cloud hosting environments
- Extensive experience in infrastructure products. This may include network, compute, storage, database, midrange, mainframe, observability with a strong focus and practical experience in using both public & private cloud.
- You have experience mentoring more junior engineers, helping them to succeed and grow in their roles
- You build effective work relationships, giving and receiving constructive feedback, and your colleagues at all levels and across all teams trust you
- You can break down platform silos, evaluate from all perspectives, and put enterprise thinking first.
- Experience implementing SDLC in a controlled or regulated environment
- Strong influencing and negotiation skills
- Exceptional stakeholder management skills, including at the senior-level
- Excellent written, interpersonal and presentation communications.
- Experience working in a matrixed organization and influencing people at all levels.
- Demonstrated leadership and management experience in working with cross-functional, geographically dispersed teams on complex projects.
- Brings support and positive attributes to a culture that is respectful, supportive, goal oriented, and diverse.
Technologies we use at Amex include:
- Infrastructure components are based around VMware, IP networks and SDN, SAN and NAS fabrics and OpenShift. Experience using public cloud services is crucial.
- Go and Java are our primary server languages – familiarity in at least one language will be beneficial
- Code lives in GitHub Enterprise and flows to production through a CI/CD pipeline built on GitHub Actions
- Code runs in Kubernetes-managed Docker containers hosted in a mix of private and public clouds
- Other key tech includes GraphQL, gRPC, Kafka, Postgres, Couchbase, Cassandra, Elasticsearch, Redis, OpenTracing, Jaeger, Prometheus, and Grafana
Salary Range: $170,000.00 to $255,000.00 annually + bonus + equity (if applicable) + benefits
The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.
We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:
- Competitive base salaries
- Bonus incentives
- 6% Company Match on retirement savings plan
- Free financial coaching and financial well-being support
- Comprehensive medical, dental, vision, life insurance, and disability benefits
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
For a full list of Team Amex benefits, visit our Colleague Benefits Site.
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.
We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.
US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the Pay Transparency Policy Statement.
If the links do not work, please copy and paste the following URLs in a new browser window: https://www.dol.gov/agencies/ofccp/posters to access the three posters.
Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.
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Welcome to the Staff Engineer role at American Express in New York City. Here, you’ll find an exciting opportunity to be a part of Team Amex, where you can leverage your skills in a diverse and inclusive environment. As a Staff Engineer, you will lead the charge in enhancing our Global Infrastructure. You'll actively architect and code software, while also serving as 'Developer Zero'—a hands-on leader responsible for shaping our client-facing APIs and optimizing our infrastructure. Collaborating with talented engineers, you’ll not only build and operate synthetic applications that stress test our infrastructure but also provide crucial feedback to improve client experiences. This role is about embracing innovative technology solutions and driving quality engineering practices. You will mentor junior engineers, ensuring the team grows together and thrives in a culture of technical excellence. At American Express, we value your contributions and offer time dedicated to your professional development, allowing you to keep your skills fresh. With a supportive team behind you, you'll engage in meaningful work that impacts our customers' digital experiences. Let's lead the way together in creating a robust technical foundation for the future at American Express.
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American Express is a multinational financial services corporation and global leader in providing personal, small business, and corporate credit cards.
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