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Senior Software Engineer / Team Lead

Who We Are

For over a decade, AnswerHero has supported thousands of small and medium businesses with professional call-answering solutions. We pride ourselves on delivering exceptional customer service and innovative technology. Our mission is simple: We care for our employees, and our employees care for our clients.

As our team continues to grow and evolve, we’re looking for a Senior Software Engineer / Team Lead to drive our technology forward, mentor engineers, and spearhead innovative software solutions that differentiate AnswerHero in the market.

What You’ll Do

As a Senior Software Engineer / Team Lead, you will:

  • Lead and mentor a team of engineers, providing guidance, feedback, and career development support.
  • Define and drive the technical vision for AnswerHero, making key decisions on architecture, design, and implementation.
  • Develop and deploy scalable, high-quality software solutions using .Net, C#, MS SQL, JavaScript, and REST APIs.
  • Ensure engineering best practices, including clean code, maintainability, and security.
  • Collaborate with leadership and stakeholders to align software development with AnswerHero’s business goals.
  • Manage project timelines and resources, mitigating risks and ensuring on-time delivery.
  • Innovate and explore emerging technologies (including AI) to enhance AnswerHero’s services.
  • Foster a culture of technical excellence, continuous improvement, and knowledge sharing.

What You’ll Bring

  • 7+ years of experience in professional software development, with at least 2 years in a team leadership role.
  • Expertise in .Net, C#, MS SQL, JavaScript, Bootstrap, HTML5, and API development.
  • A product-driven mindset that balances technical feasibility with business impact.
  • Proven ability to design scalable software architectures and make strategic technical decisions.
  • Experience mentoring and growing engineers at various skill levels.
  • Strong problem-solving and analytical thinking skills.
  • Excellent communication skills, with the ability to collaborate across teams and explain technical concepts to non-technical stakeholders.
  • A track record of successfully delivering high-quality software solutions on time.

Bonus Points

  • Experience in Call Center, VoIP, or Customer Support Tech
  • Experience designing, building, and maintaining integrations with multiple third-party APIs (e.g., HubSpot, Salesforce, Zendesk).

Why You’ll Love Working at AnswerHero

  • Competitive salary and performance bonuses.
  • 401k retirement plan
  • Health, dental, and vision benefits.
  • Flexible PTO
  • Growth opportunities in a fast-scaling company.
  • A culture of innovation, where your ideas make a real impact.

Interested? We’d love to hear from you! Apply today and take the next step in your career with AnswerHero.

Average salary estimate

$125000 / YEARLY (est.)
min
max
$100000K
$150000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Senior Software Engineer / Team Lead, AnswerHero

At AnswerHero, we’re looking for a passionate Senior Software Engineer / Team Lead to join our dynamic team and help reshape the way we deliver exceptional customer service through technology. With over a decade of experience in providing call-answering solutions, our mission focuses on caring for our employees and, in turn, our clients. As a Senior Software Engineer / Team Lead, you will have the chance to mentor a talented group of engineers, guiding them in their career development while making key architectural decisions that will define our technological future. You will be hands-on in developing scalable solutions using .Net, C#, MS SQL, and more. We encourage you to innovate by exploring emerging technologies like AI to refine our services further. Your role will also involve collaborating with stakeholders to ensure our software development aligns perfectly with our business goals, managing project timelines to guarantee on-time delivery, and fostering a culture of continuous improvement and technical excellence. If you're eager to take on a leadership role in a company that values your input and vision, AnswerHero could be the place for you. Join us and help drive forward our exciting journey in the tech space!

Frequently Asked Questions (FAQs) for Senior Software Engineer / Team Lead Role at AnswerHero
What are the key responsibilities of a Senior Software Engineer / Team Lead at AnswerHero?

As a Senior Software Engineer / Team Lead at AnswerHero, you will lead a team of engineers, providing mentorship and support while defining the technical vision for the company. Your key responsibilities will include developing scalable software solutions using .Net, C#, and other technologies, ensuring adherence to engineering best practices, managing project timelines, and collaborating with stakeholders to align development efforts with business objectives.

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What skills and experience do I need to become a Senior Software Engineer / Team Lead at AnswerHero?

To be a successful Senior Software Engineer / Team Lead at AnswerHero, you should have over 7 years of professional software development experience, with at least 2 years in a leadership role. Proficiency in .Net, C#, MS SQL, and API development is essential, along with strong problem-solving skills and the ability to mentor engineers across various skill levels.

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How does AnswerHero support the career growth of a Senior Software Engineer / Team Lead?

At AnswerHero, we are committed to the professional growth of our team members. As a Senior Software Engineer / Team Lead, you will have the opportunity to mentor engineers, lead technology initiatives, and explore innovative solutions in a supportive environment. We also provide ongoing learning resources and career development opportunities tailored to your individual aspirations.

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What technologies does a Senior Software Engineer / Team Lead work with at AnswerHero?

A Senior Software Engineer / Team Lead at AnswerHero works with a range of technologies including .Net, C#, MS SQL, JavaScript, and REST APIs. You will be involved in developing high-quality, scalable software solutions while also exploring emerging technologies, including AI, to enhance our services.

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What is the team culture like for a Senior Software Engineer / Team Lead at AnswerHero?

The culture at AnswerHero is one of innovation, collaboration, and support. As a Senior Software Engineer / Team Lead, you will foster a culture of technical excellence, continuous improvement, and knowledge sharing. We value each team member's contributions and encourage open communication, making it a vibrant place for professional growth.

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Common Interview Questions for Senior Software Engineer / Team Lead
Can you describe your experience leading a software engineering team?

When answering this question, share specific examples of your leadership style, such as how you mentored engineers and handled team dynamics. Emphasize your approach to improving team performance and project outcomes.

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What programming languages and technologies are you most proficient in?

Discuss your strengths in relevant technologies, particularly those mentioned in the job description like .Net and C#. Provide examples of projects where you applied these technologies effectively.

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How do you ensure code quality and security in software development projects?

Explain your commitment to coding standards and best practices. Mention your strategies for code reviews, automated testing, and security assessments to ensure high-quality and secure software deliveries.

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Describe a challenging project you led and how you overcame obstacles.

Provide a detailed account of a project, focusing on the challenges faced, the solutions you implemented, and how your leadership contributed to the project's success.

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How do you approach mentoring engineers with varying levels of experience?

Share your mentoring philosophy and your strategies for tailoring your approach to meet different learning needs. Highlight specific efforts you've made to empower junior and mid-level engineers.

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What features do you consider essential in designing scalable software architectures?

Discuss key principles such as modularity, redundancy, and load balancing, and provide examples from your experience that illustrate these concepts in practice.

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How do you handle project timelines and resource management?

Highlight your organizational skills and tools you use for project management. Provide examples of how you've successfully managed resources to meet deadlines while maintaining high quality.

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What role does collaboration play in your software development process?

Emphasize the importance of collaboration with team members and stakeholders. Share examples of how collaborative efforts enhanced project outcomes and fostered a positive work environment.

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How do you stay updated with emerging technologies and industry trends?

Show your commitment to continuous learning by discussing methods you use to keep pace with the evolving tech landscape, including online courses, webinars, and attending industry conferences.

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What motivates you as a Senior Software Engineer and Team Lead?

Express your passion for technology and leadership. Discuss how mentoring others, delivering impactful solutions, and contributing to a positive company culture drives your motivation in this role.

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AnswerHero(TM) is a nationwide leading answering service. The company provides high quality answering solutions to keep their clients' businesses operating successfully. Their 24/7/365 operation, fully bilingual agents, and state of the art techno...

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March 10, 2025

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