Logistics Manager
Company Overview
Jeisys Medical is an industry leader in medical aesthetic devices, specializing in Class 2 products like microneedling, laser therapy, and energy-based systems. Recently acquired by ARCHIMED, Jeisys is positioned for substantial growth, particularly in the U.S. market. With a reputation for regulatory rigor and innovation, Jeisys is now focused on bolstering its global regulatory leadership to support expansion in key markets across Asia, Europe, and North America.
Position Overview
Reporting directly to the COO, the Logistics Manager oversees and manages the daily execution of all sales and service orders, delivering on Jeisys’ customer promise by ensuring all customer-related inquiries and orders are completed in a timely manner. This role involves communicating and working closely with logistics partners, service, and sales teams to maximize efficiency in the sales and service order teams, deliver a seamless and top-class customer experience, and ensure accurate data entry.
Key Responsibilities:
- Shipping Management
- Monitor device shipments requiring field service engineer installation and make necessary delivery changes
- Organize and manage shipping documents needed for Device History Records (DHR)
- Liaise and negotiate with suppliers, vendors, and consumers
- Ship logistics-related orders (devices, parts, consumables)
- Work with the Service Admin to coordinate shipping jobs for field service engineers
- Equipment Management
- Collaborate with the Sales Manager to update and manage the demo equipment list
- Manage and respond to customer requests via phone/email for service, sales, and logistics, through excellent knowledge of Jeisys product portfolio
- Document Control
- Assist with Document Control Orders (DCO) and make necessary changes as they arise
- Collect, track, and log required installation forms from Sales Representatives on new devices sold
- Customer & Sales Support
- Assist field representatives with processing product quotations, proforma invoices, customer order fulfillment, and payments for all sales by the field sales team
- Assist logistics team with e-commerce, POs, sales orders, invoice uploads, DHRs, complaint handling forms, and consumable order fulfillment
- Answer and provide appropriate, friendly responses to all incoming phone calls/emails and refer calls to the appropriate Jeisys resource
Experience
- 3+ years managing logistics in the medical device or aesthetics industry
Average salary estimate
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If you're looking for a challenging yet rewarding role, Jeisys Medical is on the hunt for a Logistics Manager to join our dynamic team! As a leader in medical aesthetic devices, we’re excited to enhance our operations, particularly after our acquisition by ARCHIMED, setting the stage for growth in the U.S. market. In this role, you'll report directly to the COO and take charge of the daily execution of sales and service orders. Your mission? Ensure every customer experience is seamless and first-class! You’ll be the bridge between various teams, collaborating with logistics partners, service, and sales teams to maximize efficiency. You'll manage shipping logistics, so getting shipments out timely while coordinating with field service engineers is key. You'll also organize essential shipping documents and liaise with suppliers and consumers, ensuring our products reach customers promptly. This position isn't just about the 'what' - it’s about the 'how'. You’ll utilize your outstanding communication skills to respond to customer inquiries and assist in document control and customer support. If you have over three years of experience in managing logistics in the medical device or aesthetics sector, you’ll find your expertise perfectly matches what we need! Join us at Jeisys Medical, where innovation meets opportunity – let’s grow together!
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