Senior Clinical Solutions Engineer

ABOUT ARTERA

Our Mission: Make healthcare #1 in customer service.

What We Deliver: Artera (formerly WELL Health®) is the patient communication platform that delivers happier staff, healthier patients, and more profitable organizations. We enable two-way conversations between patients and their healthcare teams through secure, multilingual messaging across multiple channels – including text, email, and telephone. By unifying disjointed touchpoints into a single, intuitive channel, Artera fuels connected patient experiences and empowers organizations to deliver the best customer service imaginable. 

Our Impact: Artera helps 500+ healthcare providers facilitate more than 1 billion messages for 40+ million patients annually. 

Our award-winning culture: Since founding in 2015, Artera has consistently been recognized for its innovative technology, business growth, and named a top place to work. Examples of these accolades include: Inc. 5000 Fastest Growing Private Companies (2020, 2021, 2022, 2023); Deloitte Technology Fast 500 (2021, 2022, 2023); Built In Best Companies to Work For (2021, 2022, 2023, 2024). Artera has also been recognized by Forbes as one of “America’s Best Startup Employers,” Newsweek as one of the “World’s Best Digital Health Companies,” and named one of the top “44 Startups to Bet your Career on in 2024” by Business Insider.

Artera partners with leading healthcare organizations to streamline communication, enhance patient engagement, and integrate complex health IT ecosystems. We are seeking a Senior Solutions Engineer to support our growth and mission of “Making Healthcare #1 in Customer Service.” 

This is a highly cross-functional role that sits within our Revenue Operations team, partnering with Sales, Customer Success, and the broader Solutions Engineering to design tailored solutions for prospects and customers. This individual will play a pivotal role in technical discovery, solution scoping and driving successful implementations. Success in this role requires deep knowledge of healthcare integrations (APIs, HL7s, etc.) as well as operational workflows that impact providers and administrative teams - including case management, scheduling, patient intake, EMR optimization, etc. 

This is a senior position on our Solution Engineering team, and reflects a deep expertise in a particular subject that elevates the entire team. This is a highly collaborative role that is expected to support many cross-functional Artera teams, while prioritizing growth activity. 

• Lead technical and operational discovery with prospects and customers to understand workflows, pain points, and solution needs.
• Own solution design by mapping customer goals to Artera and partner technologies, leveraging creative problem-solving to drive adoption.
• Showcase technical expertise through tailored product demonstrations, effectively translating complex concepts into clear, actionable insights.
• Advise on integration strategies, ensuring seamless alignment with EHRs, billing software, APIs, and other healthcare IT systems.
• Collaborate with cross-functional teams (Product, Sales, Customer Success, Solutions) to refine offerings and improve go-to-market strategies.
• Support go-to-market efforts by completing Request for Proposals, Request for Information, and Security Questionnaires. 
• Develop clear scopes of work to support the customer transition from sale to implementation, ensuring smooth handoff from sales to implementation. 

• Bachelor’s degree in Healthcare, Business, Information Systems or a related field (additional experience in lieu of a degree is also accepted).
• 5-8 years of combined healthcare and sales, with a strong understanding of clinical and operational workflows. 
• Previous clinical experience (nursing, administrative, or EMR power user experience highly preferred).
• Prior success in a fast-moving work environment.
• Strong written and verbal communication skills.
• Strong analytical, problem-solving, and logical reasoning skills.
• Ability to travel up to 25% as needed.

• SaaS or startup experience.

LOCATION

Artera values in-person collaboration and is currently hiring in the following US cities: Santa Barbara, Los Angeles, San Francisco/Bay Area, Kansas City, Seattle, Denver, Chicago, Boston, and Philadelphia (Wayne).

Artera HQ is in Santa Barbara, CA, with an additional US office located in Philadelphia (Wayne), PA. If you live in the Santa Barbara or Philadelphia area, your role will be hybrid, and you will be expected to work out of your designated office location regularly, following local office guidelines. While three days a week may be a general guideline, the specific requirement will be set regionally based on the needs of the local office and the role.

If you live in one of our other hubs, your role will be remote to start. As our team continues to grow in these cities, Artera will explore opening offices in these locations, but there is currently no timeline in place for that. Once that happens, in-office attendance will similarly follow regional expectations, with flexibility to align with the local office's norms and the specific job requirements.

WORKING AT ARTERA 

Company benefits - Full health benefits (medical, dental, and vision), flexible spending accounts, company paid life insurance, company paid short-term & long-term disability, company equity, voluntary benefits, 401(k) and more! 

Career development - Manager development cohorts, employee development funds

Generous time off - Company holidays, Winter & Summer break, and flexible time off

Employee Resource Groups (ERGs) - We believe that everyone should belong at their workplace. Our ERGs are available for identifying employees or allies to join. 

EQUAL EMPLOYMENT OPPORTUNITY (EEO) STATEMENT

Artera is an Equal Opportunity Employer and is committed to fair and equitable hiring practices. All hiring decisions at Artera are based on strategic business needs, job requirements and individual qualifications. All candidates are considered without regard to race, color, religion, gender, sexuality, national origin, age, disability, genetics or any other protected status. 

Artera is committed to providing employees with a work environment free of discrimination and harassment; Artera will not tolerate discrimination or harassment of any kind.

Artera provides reasonable accommodations for applicants and employees in compliance with state and federal laws. If you need an accommodation, please reach out to hr@artera.io.

DATA PRIVACY

Artera values your privacy. By submitting your application, you consent to the processing of your personal information provided in conjunction with your application. For more information please refer to our Privacy Policy.

SECURITY REQUIREMENTS

All employees are responsible for protecting the confidentiality, integrity, and availability of the organization’s systems and data, including safeguarding Artera’s sensitive information such as, Personal identifiable Information (PII) and Protected Health Information (PHI). Those with specific security or privacy responsibilities must ensure compliance with organizational policies, regulatory requirements, and applicable standards and frameworks by implementing safeguards, monitoring for threats, reporting incidents, and addressing data handling risks or breaches.