Sr Experience Designer

Details

• Department: Growth Marketing & Digital Experience (GMDx)
• Schedule: Monday - Friday, 8 hour shift
• Location: Remote, occasional travel for onsite meetings and team building activities

Benefits

Paid time off (PTO)
Various health insurance options & wellness plans
Retirement benefits including employer match plans
Long-term & short-term disability
Employee assistance programs (EAP)
Parental leave & adoption assistance
Tuition reimbursement
Ways to give back to your community

Benefit options and eligibility vary by position. Compensation varies based on factors including, but not limited to, experience, skills, education, performance and salary range at the time of the offer.

Responsibilities

The Ascension Digital Experience & Research (xRD) team is seeking a skilled Senior Digital Product Designer to support the design of our Consumer Patient Portal (Ascension One). As a Senior Designer, you will play a pivotal role in creating user-centered experiences for patients and caregivers across multiple touchpoints. Working closely with product management, design leadership and development teams, you will ensure that our digital products are intuitive, engaging, and aligned with Ascension’s mission of delivering compassionate care. This is an exciting opportunity to directly impact healthcare delivery by shaping innovative digital experiences for consumers and transforming the way patients interact with healthcare services.

Background:

Ascension is one of the largest non-profit healthcare systems in the United States, committed to providing compassionate care for all individuals, particularly those facing poverty and vulnerability. We leverage human-centered design, data, and technology to create innovative products that transform healthcare experiences.

Our multidisciplinary Digital Experience Research and Design (xRD) team applies human-centered design principles to understand user needs, explore solutions, and bring valuable products to market. Our vision is to design seamless, end-to-end healthcare and patient experiences by creating a cohesive ecosystem of well-designed applications, products, and services that prioritize user needs at every stage of development. Working collaboratively with product management, clinicians, engineers, and other Ascension teams, we contribute to Ascension’s consumer experience strategy, continually delivering value to the organization’s mission and growth.

Responsibilities:

• Deliver Quality Designs: Support design initiatives for the Consumer Patient Portal (Ascension One), ensuring that user needs are met and healthcare outcomes are enhanced through intuitive, user-friendly interfaces and interactions.
• Collaborate Cross-Functionally: Partner with Product Management, Marketing, and Digital Services to create cohesive, user-centered solutions for patients and caregivers.
• Integrate Research Insights: Use UX research and human-centered design principles to develop thoughtful, user-focused experiences that ensure high-quality patient interactions.
• Engage Stakeholders: Present and advocate for design decisions, ensuring alignment with business goals and the needs of patients and healthcare providers.
• Plan and Execute: Participate in quarterly planning sessions to outline and deliver discovery and project phases, ensuring the timely completion of all project components.
• Prioritize and Communicate: Contribute to the assessment and prioritization of features based on business objectives and user feedback.
• Monitor Trends: Stay informed about market trends, competitor activities, and regulatory changes to ensure the relevance of design decisions.
• Align with Development Efforts: Collaborate with Development, Technology, and Product teams to ensure agile planning and alignment with business goals.
• Support Design Research Activities: Support research, usability testing, and data analysis to ensure high-quality design deliverables.
• Conduct Workshops: Facilitate stakeholder workshops to review and approve designs, fostering collaboration and alignment.
• Ensure Quality Standards for Design and UX Writing: Maintain adherence to best practices, brand standards, accessibility guidelines, and the Ascension design system.
• Promote Excellence: Advocate for high-quality design practices and user experiences, ensuring that digital interactions with the Consumer Patient Portal support Ascension’s mission to provide compassionate care.

Requirements

Education:

• High School diploma equivalency with 2 years of cumulative experience OR Associate's degree/Bachelor's degree with 1 year of experience OR 5 years of applicable cumulative job specific experience required.
• 2 years of leadership or management experience preferred.

Additional Preferences

• 5+ years of experience in digital product design, with a strong portfolio showcasing consumer-facing, user-centered design solutions. 3 years of experience in digital product design is required.
• Strong knowledge of user-centered design principles and UX research methodologies for desktop, tablet and mobile experiences: integrating design / customer insights research; early concepting and sketching, including wireframes and flows; high-fidelity interfaces, Figma prototype creation; detailed functional spec documentation that is ready to use by developers
• Proven ability to collaborate with cross-functional teams, including product management, engineers, and cross-functional leadership.
• Strong communication skills, with expertise in presenting product visions and design concepts through storytelling and visual design.
• Expert-level skills with industry-standard design software, Figma and Figjam preferred
• Experience designing for healthcare systems, especially patient-facing applications, or portals, is a plus.
• Familiarity with agile software development practices.
• Portfolio required: Please include a link to your portfolio in your resume.

#GMDx

Why Join Our Team

Ascension associates are key to our commitment of transforming healthcare and providing care to all, especially those most in need. Join us and help us drive impact through reimagining how we can deliver a people-centered healthcare experience and creating the solutions to do it. Explore career opportunities across our ministry locations and within our corporate headquarters.

Ascension is a leading non-profit, faith-based national health system made up of over 134,000 associates and 2,600 sites of care, including more than 140 hospitals and 40 senior living communities in 19 states.

Our Mission, Vision and Values encompass everything we do at Ascension. Every associate is empowered to give back, volunteer and make a positive impact in their community. Ascension careers are more than jobs; they are opportunities to enhance your life and the lives of the people around you.

Equal Employment Opportunity Employer

Ascension will provide equal employment opportunities (EEO) to all associates and applicants for employment regardless of race, color, religion, national origin, citizenship, gender, sexual orientation, gender identification or expression, age, disability, marital status, amnesty, genetic information, carrier status or any other legally protected status or status as a covered veteran in accordance with applicable federal, state and local laws.

For further information, view the  EEO Know Your Rights (English) poster or EEO Know Your Rights (Spanish) poster.

As a military friendly organization, Ascension promotes career flexibility and offers many benefits to help support the well-being of our military families, spouses, veterans and reservists. Our associates are empowered to apply their military experience and unique perspective to their civilian career with Ascension.

Pay Non-Discrimination Notice

Please note that Ascension will make an offer of employment only to individuals who have applied for a position using our official application. Be on alert for possible fraudulent offers of employment. Ascension will not solicit money or banking information from applicants.

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